- FedEx Freight A.M. delivery is the Carrier’s delivery, or attempted delivery of a shipment prior to 10:30 AM local time, in accordance with the Carrier’s normal transit standards in effect at the time of the shipment when such shipment is accepted by the Carrier before 5:00 PM local time under the terms and conditions set forth in this item 757. The “scheduled delivery commitment” is based upon the transit standards between any two eligible zip codes which can be found on fedex.com or by contacting Customer Service at 1-866-393-4585.
- Eligibility: Shipments picked up by 5:00 PM local time for direct point service are eligible for FedEx Freight A.M. delivery prior to 10:30 AM local time. The scheduled delivery commitment is based on the date the pickup actually occurs and not on the date that the pickup was scheduled to occur. (i.e., does not cover missed pick-ups). When applicable FedEx Freight A.M. delivery sticker or request is accepted by the Carrier, FedEx Freight A.M. delivery covers all direct shipments from all direct points to all direct points in the 48 contiguous United States as shown at www.fedex.com/amfreight. FedEx Freight A.M. delivery applies to all Carrier originated interline shipments from the point of pickup by the carrier to the point of transfer to the interline carrier. All non-carrier originated interline shipments are eligible for FedEx Freight A.M. delivery from the point of transfer to the Carrier to Carrier’s delivery of the shipment or point of transfer to the delivering interline carrier.
- Requesting FedEx Freight A.M. delivery service: In order to request the FedEx Freight A.M. delivery service, the customers must clearly and distinctly indicate “FedEx Freight AM delivery” on the face of the bill of lading when the shipment is tendered to the Carrier or must affix the furnished “FedEx Freight A.M.” sticker to the face of the bill of lading.
- Charges for FedEx Freight A.M. delivery service are the debtor’s otherwise applicable net line haul charges for that shipment (the “Standard Charges”), plus $75.00:
- Refund request due to missed service. In the event the shipment is not delivered by 10:30 AM on the day of the scheduled delivery commitment, and subject to certain exceptions set forth below, and upon request of the debtor, all transportation charges related to the specific shipment, Carrier will at its option, refund to Customer or credit Customer’s account, the transportation charges, including accessorials requested by the debtor at the time of service and the fuel surcharge. In the event the debtor believes that a zero dollar invoice should be issued, the debtor shall notify the Carrier by sending an email message within fifteen (15) days of the date of the scheduled delivery commitment to 1030deliveryrefund@fedex.com. The debtor will advise the pro number of the shipment it is filing the claim on, its company name, debtors first and last name, phone number, email address and a brief description of the service failure. If Customer’s refund request is denied, Customer may appeal the denial by submitting an appeal request through the 1030deliveryrefund@fedex.com within five (5) business days immediately following the date of the Carrier’s original denial of the refund request. Carrier will not issue refunds or credits to third parties and/or agencies.
- * Exclusions to FedEx Freight A.M. delivery: FedEx Freight A.M. delivery does not apply on the following shipments:
- Originating from or destined to any points outside the contiguous United States.
- Not properly packaged or labeled by the Shipper.
- Delayed due to missing, incomplete or inaccurate documentation.
- Requiring special equipment for delivery, including fork lift, crane or other mechanical devices.
- Requiring liftgate services.
- Shipment that are destined for will call points.
- Shipments for consolidation or distribution.
- Containing hazardous materials that are incompatible with other items on the trailer.
- Involving FedEx Freight Truck Load services, capacity management, brokerage, intermodal, spot market pricing or other special programs.
- Held for inspection or detained by governmental regulation or mandate.
- COD.
- Shipments moving on Government bills of lading or on shipments where the actual freight charges are to be paid by the government.
- Prepaid shipments originated by interline carriers.
- Collect shipments to be delivered by interline carriers.
- Shipments picked up or delivered at convention or show sites.
- Shipments where the requested delivery day is a Holiday [see note 1], Saturday or Sunday.
- Shipments destined to a non-eligible zip code as set forth on www.fedex.com/amfreight.
- * If the failure to meet the scheduled delivery commitment is caused by the Carrier providing protection from freezing service or events beyond Carrier’s control, including, but not limited to, acts of God; acts or omissions of public authority; riots, strikes or labor disputes, including those of third parties; government regulations, orders or requirements; disruption in ground transportation as a result of weather or other causes; acts of public enemies or acts of terrorism; disruption or failure of communications or information systems; or acts or omissions of Shipper, Consignee or Owner of goods or any person or entity other than Carrier, the up-charges as shown in paragraph 4 of this item 757 will be subject to the refund process as notated in paragraph 5 of this Item 757, but the Standard Charges will apply without the money-back guarantee.
- If Carrier attempts delivery by 10:30 AM on the day of the scheduled delivery commitment, but is unable to do so primarily due to causes beyond Carrier’s control and are not caused by Customer, Consignee or Consignor, the up-charges as shown in paragraph 4 of this item 757 will not be assessed, but the Standard Charges will apply without the money-back guarantee. The money-back guarantee for FedEx Freight A.M. delivery does not cover shipments delivered by the scheduled delivery commitment but damaged or short/partial deliveries. Customer must utilize Carrier’s claims process to file claims for damaged items or short/partial deliveries. The money-back guarantee for FedEx Freight A.M. delivery does, however, cover the transportation charges associated with damaged items delivered beyond the scheduled delivery commitment, or short/partial deliveries if Carrier fails to deliver at least one item out of the shipment by the scheduled delivery commitment.
- Carrier reserves the right of recourse against the requestor of the service should the Carrier be unable to collect any applicable FedEx Freight A.M. delivery charges from the debtor.
- The remedies provided in this item 757 are the sole and exclusive remedies for any claims arising specifically under FedEx Freight A.M. delivery. In no event shall Carrier be liable for any consequential, incidental, special or economic loss or damages resulting from its failure to meet the scheduled delivery commitment, including but not limited to loss of income or profits, regardless of whether or not Carrier knew or should have known that such damages might have been incurred.
- These terms and conditions shall control in the event they directly conflict with the provisions contained in any applicable contract or other applicable tariff item.
- Carrier reserves the right to modify, suspend or cancel FedEx Freight A.M. delivery at its sole discretion at any time without prior notice. In such cases, only the Standard Charges will apply. Carrier will provide notice of any amendment, suspension or cancellation via its applicable company website, which shall be the controlling version of the programs terms and conditions.
Note 1: For the purpose of this item, if Christmas falls on:
|
Sunday
|
Friday and Monday will be considered as a Holiday
|
|
Monday
|
Friday and Monday will be considered as a Holiday
|
|
Tuesday
|
Monday and Tuesday will be considered as a Holiday
|
|
Wednesday
|
Tuesday and Wednesday will be considered as a Holiday
|
|
Thursday
|
Wednesday and Thursday will be considered as a Holiday
|
|
Friday
|
Thursday and Friday will be considered as a Holiday
|
|
Saturday
|
Friday and Monday will be considered as a Holiday
|
|
