Tips for Original Shippers

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Need help with a return?

See what you need to know

Change your return label.

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Simplify your returns.

Return shipping doesn't have to be complicated. Give your customers a simple, reliable experience with FedEx Global Returns.

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Tips for Original Shippers

As the original shipper, you’ll have the most control over the return shipment. You can choose the return speed and destination, and you’ll be able to decide how much control the return shipper has during the process.

You can learn How to Create a Label or find out more about your role in the return process using the following resources:

Return Type Job Aid

When processing your international return package with a FedEx® electronic shipping solution, you'll need to provide a reason for that return for customs clearance purposes — on both the outbound and the return shipment. This job aid will help you do just that.

Download job aid

Return Clearance Country Guide

Find country-specific customs requirements before you ship with our intensive guide.

Download now

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Shipper Resources

Find useful information about how you can use FedEx® Global Returns.

Download the PDF

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Letter of Authorization

This letter allows us to confirm that you have authorized the returning party to bill FedEx Express® shipments to a designated account.

Download the letter