You can choose FedEx SameDay^® every day, even on Christmas Day! FedEx SameDay service is available 24 hours a day, 7 days a week, on weekends and holidays in the U.S. Customers can request this service by calling 1.800.399.5999 or via fedexsameday.com.

If you use other FedEx Express^® services, FedEx will accept packages until Saturday, Dec. 22, for delivery before Christmas. Customers shipping packages in the contiguous U.S. will have until Dec. 17 to ship via FedEx Ground or FedEx Home Delivery^® for delivery before Christmas (Dec. 15 for packages shipped to or from Alaska and Hawaii).

Go to fedex.com/us/holiday/last-days-to-ship.html to determine, based on shipping options, the shipping time necessary so packages are delivered on or before Tuesday, Dec. 25, 2012.

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Consistent with our FedEx Service Guide, the FedEx Money-Back Guarantee for on-time delivery for many FedEx Express^® services will be suspended temporarily on Wednesday, Nov. 21, 2012, and from Tuesday, Dec. 18, through Monday, Dec. 24, 2012, for shipments that reach their destinations within 90 minutes of the scheduled commitment time.

The money-back guarantee for FedEx Ground and FedEx Home Delivery^® will be suspended temporarily for packages tendered during the 14 calendar days before Tuesday, Dec. 25 (Tuesday, Dec. 11, through Monday, Dec. 24).

See Our Services at fedex.com or the current FedEx Service Guide for complete details on the money-back guarantee.

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FedEx is known for our exceptional planning and the extraordinary lengths to which we go to serve our customers. For example:

• At FedEx Express, the Global Operations Control Center manages the air and ground fleets worldwide and can make routing and operational changes within minutes. The company also employs staff meteorologists who can accurately predict weather changes.
• At FedEx Ground, web-based software is used to monitor weather conditions and road closings. With this information at hand, the FedEx Ground team can make quick decisions about changing the routes of trucks and trailers when and where necessary.

We know how important it is for your holiday packages to arrive at their destinations on time. For additional peace of mind, you may subscribe to receive our service disruption email notifications, which will notify you if any national service disruption or catastrophic event affects our network and might have an impact on your shipments. To subscribe, go to the FedEx Email Subscription Center and select Service Disruption Notifications in the preferences section.

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Please go to our Newsroom at http://news.fedex.com.

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FedEx has worked diligently during the past year to continue to improve our services for you this holiday season.

• FedEx^® Mobile solutions
• The FedEx Mobile website allows customers to access the power of fedex.com from any web-enabled device. Customers are able to check the status of shipments, get rates and transit times, schedule a pickup, or find the nearest FedEx location.
• The free FedEx^® Mobile app is available for iPad^®, iPhone^®, BlackBerry^® smartphones, and Android^® powered devices.
• FedEx Mobile provides customers with an even easier way to track, scan, and ship. Get the latest tracking details, nickname your critical shipments, create and email shipping labels, view your ship history, and access your fedex.com address book all via your mobile device.
• FedEx also offers the Mobile Shipping Label, which allows customers the ability to create a shipping label without ever needing a printer. Generate a barcode that can be scanned at the nearest FedEx Office location or FedEx World Service Center^®.
• Create your Mobile Shipping Label: Log in to m.fedex.com and select "Create Shipment." Complete the shipment details, selecting the "Send a Mobile Shipping Label" option at the bottom of your screen, and click "Ship."
• Bring us your shipment. Simply take your package to the nearest FedEx Office location or FedEx World Service Center.
• We scan and ship for you. We'll scan the Mobile Shipping Label barcode directly from your mobile phone and ship your package.

• FedEx Ship Manager^® at fedex.com. To use, simply choose Create Shipment from the Ship tab on the fedex.com U.S. home page, register as a user and follow the simple instructions. No extra software is required. This online service helps you save time by enabling you to:
  
  • Easily create and print U.S. and international shipping labels for FedEx Express^®, FedEx Ground^®, FedEx Home Delivery^®, FedEx SmartPost^® (if contract is in place) and FedEx Express^® Freight shipments.
  • Request that a FedEx courier or driver pick up a package at a home or office location.
  • Use the Email Notifications section to select and send multiple email notifications — to yourself, to the recipient and to up to two other people — about the shipment:
  • Ship notifications indicate that the shipment information has been sent to FedEx.
  • Tendered notifications indicate when FedEx has picked up a shipment.
  • Pickup notifications indicate that the pickup has been successfully scheduled.
  • Exception notifications indicate any exceptions that may cause a delivery delay.
  • Delivery notifications indicate that the package has been delivered.
  • Store up to 300 shipment profiles for repeat shipments to the same address.
  • Use FedEx^® Address Checker to verify the street name and number before you ship (U.S. and Canada only).
  • For FedEx Express, FedEx Ground, FedEx Home Delivery and FedEx SmartPost (if contract is in place) shipments, generate return labels you can include with an outbound package or email to your customer, or request return pickups at a recipient's location.
  • Easily create labels for multiple-piece shipments — up to 25 pieces per shipment. If the packages are identical, you can simply enter the total weight and value. If not, you can enter the quantity, weight, dimensions and value per package in the Multiple-Piece Shipment Details section that appears.
  • Use the Rates & Transit Times section to get the estimated shipping costs and transit times for your shipment, based on the package and shipment details you've entered.
  • Store up to 2,500 names and addresses for future use.

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• Hold at FedEx Location. We'll hold your FedEx Express^® or FedEx Ground^® shipment for pickup at an eligible FedEx shipping location. Select this option when you prepare the shipment or request a redirect to our location once it's on its way.
• Redirect to Hold at FedEx Location. We can redirect FedEx Express, FedEx Ground and FedEx Home Delivery^® shipments to an eligible FedEx Office or other FedEx shipping location that offers Hold at FedEx Location.
• FedEx Home Delivery. This service, which offers Saturday as a standard delivery day, connects you to every residential address in the U.S. and is faster to more residential locations than UPS Ground. You can also take advantage of three convenient delivery options to meet the precise delivery needs of your residential recipients:
  
  • FedEx Date Certain Home Delivery^® provides delivery Tuesday through Saturday on the specific date your customer selects.
  • FedEx Evening Home Delivery^® provides delivery between 5 and 8 p.m. on the scheduled date of delivery.
  • FedEx Appointment Home Delivery^® provides delivery on a specific date and time your customer selects.

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Decide when you need the package there and choose from time-definite express services or day-definite ground service. You can also use the Get Rates and Transit Times app.

• Need it there today? Choose FedEx SameDay^® service, available 365 days a year for your most urgent shipments. Go to fedexsameday.com or call 1.800.399.5999 to request pickup.
• Need it there tomorrow? Choose FedEx Express. This time-definite service offers reliability and convenience for your time-sensitive shipments — no matter the size or urgency. Delivery today, tomorrow or in 2 to 3 days — even on Saturdays. Depending on your origin and destination, you may also be able to choose FedEx Ground for overnight delivery. Go to Get Rates and Transit Times at fedex.com and select Ground Service Maps for details.
• Have more time? Choose FedEx Ground, which provides economical day-definite ground delivery to U.S. businesses in 1–5 business days (3–7 business days to and from Alaska and Hawaii) based on the distance to your destination, by the end of the business day, throughout all 50 states.
• Need an efficient, economical service for businesses that need to ship low-weight packages to residential customers? Choose FedEx SmartPost^®. By utilizing the United States Postal Service^® (USPS) for final delivery, FedEx SmartPost reaches every U.S. address, including P.O. boxes; military APO, DPO and FPO destinations; and all U.S. territories.
• Need packing and shipping help? FedEx^® Pack and Ship services can help. FedEx Office offers full-service professional packing services throughout the FedEx Office^® network so you can be confident that your packages will arrive intact and on time. You can choose from a full array of FedEx^® time-definite express or day-definite ground shipping services to businesses or residences.
• Want to personalize your greetings? FedEx Office offers great greeting items, from magnets and coasters to T-shirts, that can be personalized with your digital photos. Additionally, FedEx Office offers traditional personalized gifts, such as custom photo calendars, greeting cards and mousepads. A wide selection of memorable calendars and greeting cards are also available to order online at fedex.com/greetings.
• Need an easy tracking tool? FedEx Advanced Tracking enables you to monitor the status of your inbound, outbound and third-party-payer shipments. FedEx Advanced Tracking is automatically populated with shipment details when you use FedEx Ship Manager^® at fedex.com. You can easily set up watch lists of your most important shipments, and you can designate yourself and/or other recipients to receive automatic notifications of deliveries, delivery exceptions and delays. FedEx Advanced Tracking can help you save time, avoid delays and manage your holiday shipping more efficiently — at no cost.
• Ship internationally? FedEx^® Global Trade Manager is a one-stop resource for international shipping. This free web-based service is available by clicking on the Manage tab at fedex.com. Use it to:
  
  • Estimate duties and taxes and other customs charges upfront, which can save you time and money.
  • Identify and then download the international shipping and customs documents your shipment requires.
  • Research country-specific information that may affect your international shipment.
  • View advisories concerning your shipment.
  • Search an up-to-date international denied-party screening database.
• Are you on the go? Try FedEx^® Mobile shipping solutions. Go to m.fedex.com to conveniently use your mobile device to track shipment status, create shipping labels, find the nearest FedEx locations, check shipping rates, schedule a pickup, and more. You can also download the FedEx^® Mobile for iPhone^® and iPad^®, FedEx^® Mobile for Android^®, or FedEx^® Mobile for BlackBerry^® apps at fedex.com/us/mobile to quickly and easily use your mobile device to check the status of shipments. To take full advantage of these shipping apps, you'll need a fedex.com user ID and password.

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• You can't always be there to receive your FedEx^® shipments. The FedEx door tag system notifies you when we've been there, giving you information regarding FedEx Express^® and FedEx Ground^® shipments received to let you know:
• If a shipment was successfully delivered.
• Where we placed your delivery to minimize theft or damage.
• What options you have if you missed delivery.
• Go to fedex.com/us/service-guide/our-services/options for more information.

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FedEx makes it easy to compare and obtain shipping rates via the FedEx Rate Finder at fedex.com/ratefinder/home or via Get Rates and Transit Times under the Ship tab. You can use "Get transit time" to find out FedEx transit times for a single package; "Get quick quote" for a fast, simple, high-level rate and transit-time quote for a single package; and "Get detailed quote" to perform a more refined search, including multiple packages and additional shipping options.

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FedEx^® Global Trade Manager. FedEx Global Trade Manager is a one-stop resource for international shipping. This free web-based service is available by clicking on the Manage tab at fedex.com. Use it to:

• Estimate duties and taxes and other customs charges upfront, which can save you time and money.
• Identify and then download the international shipping and customs documents your shipment requires.
• Research country-specific information that may affect your international shipment.
• View advisories concerning your shipment.
• Search an up-to-date international denied-party screening database.

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No. You can use your own packaging materials. However, FedEx Express provides some shipping materials for FedEx Express^® shipping that are free of charge.

As part of the EarthSmart initiative, every time customers use FedEx envelopes to ship, FedEx invests in wind farms, forests and other projects to offset the carbon emissions from delivering documents around the world. Go to earthsmart.fedex.com to find out more. You can look to our How to Pack website for comprehensive information on FedEx packing assistance, for-sale and free packaging, as well as shipping tips and downloadable packing guides, all at fedex.com/us/services/packageshipment.

Our full-service pack-and-ship services are available at FedEx Office and other FedEx Express locations. Simply let one of our packing specialists handle all of your holiday packing and shipping needs. Or you can purchase your own packaging supplies and find free FedEx Express packaging at our convenient FedEx Office and FedEx World Service Center^® locations. You will find commonly used sizes of corrugated boxes, padded envelopes, bubble padding and specialty packing supplies to meet all of your packaging needs.

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You can order free FedEx Express^® and FedEx Ground^® shipping supplies online a fedex.com or visit any of our more than 1,800 FedEx Office locations to obtain FedEx Express shipping supplies, purchase packaging supplies or access our pack-and-ship services. To find locations, go to the fedex.com home page and click on the Find FedEx Locations link under the Ship tab, go to fedex.com/us/dropoff or call 1.800.GoFedEx 1.800.463.3339.

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• There are several ways for you to locate one of our more than 50,000 FedEx dropoff locations. You can visit our home page and click on the Find FedEx Locations link under the Ship tab or go to fedex.com/us/dropoff to find FedEx shipping locations in your area, along with a map and business hours and services offered for each location.
• You can access fedex.com and FedEx dropoff locations via your web-enabled mobile device. Simply key in "m.fedex.com" to begin using FedEx^® Mobile. You can also download the FedEx^® Mobile for iPhone^® or iPad^®, FedEx^® Mobile for Android^®, or FedEx^® Mobile for BlackBerry^® apps at fedex.com/us/mobile to quickly and easily use your mobile device to check the status of shipments. To take full advantage of these shipping apps, you'll need a fedex.com user ID and password.
• Finally, you can call 1.800.GoFedEx 1.800.463.3339 for an automated listing or to speak to a FedEx customer service representative.

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Absolutely. Tracking package status is easy and convenient. More than 3 million package-tracking requests are handled on fedex.com per day. You have several options:

• FedEx Advanced Tracking. FedEx Advanced Tracking enables you to monitor the status of your inbound, outbound and third-party-payer shipments. FedEx Advanced Tracking is automatically populated with shipment details when you use FedEx Ship Manager^® at fedex.com. You can easily set up watch lists of your most important shipments, and you can designate yourself and/or other recipients to receive automatic notifications of deliveries, delivery exceptions and delays. FedEx Advanced Tracking can help you save time, avoid delays and manage your holiday shipping more efficiently — at no cost.
• fedex.com. Track the status of up to 30 FedEx Express^®, FedEx Ground^®, FedEx Freight^® and FedEx Custom Critical^® shipments at a time, and sign up to receive automatic email notification of critical shipping events. Click on the Track tab to get started.
• FedEx^® Mobile. FedEx offers you access to shipping, tracking and dropoff location information via your web-enabled mobile device. Just go to m.fedex.com to conveniently use your mobile device to track shipment status, create shipping labels, find the nearest FedEx locations, check shipping rates, and more. You can also download the FedEx^® Mobile for iPhone^® or iPad^®, FedEx^® Mobile for Android^®, or FedEx^® Mobile for BlackBerry^® apps at fedex.com/us/mobile to quickly and easily use your mobile device to check the status of shipments. To take full advantage of these shipping apps, you'll need a fedex.com user ID and password.
• You can also track the status of your package by calling 1.800.GoFedEx 1.800.463.3339.

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• Hold at FedEx Location. Now you can leave a note on your door with delivery instructions and your signature. Your FedEx courier will decide whether it's best to leave the package or attempt redelivery to ensure the safety of your items. We'll hold your FedEx Express^® or FedEx Ground^® shipment for pickup at an eligible FedEx shipping location. Select this option when you prepare the shipment or request a redirect to our location once it's on its way.
• Redirect to Hold at FedEx Location. We can redirect FedEx Express, FedEx Ground and FedEx Home Delivery^® shipments to an eligible FedEx shipping location that offers the Hold at FedEx Location option.
• Saturday delivery. Saturday delivery is available with select FedEx Express services in most U.S. cities and select international locations. For availability, select Get Rates and Transit Times from the Quick Access menu at fedex.com.
• FedEx Express and FedEx Ground may leave packages at residential addresses without obtaining a signature unless you choose a FedEx^® Delivery Signature Option. You can learn more about FedEx Delivery Signature Options at fedex.com/us/service-guide/our-services/options/index.html. Details are located in the FedEx Express Terms and Conditions.

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FedEx^® Return Solutions.

• For consumers, check the return policy and process of the merchant of your purchase. If there is no policy or process, you can use FedEx Express or FedEx Ground to return your item. Just print a label using FedEx Ship Manager^® at fedex.com and then drop off your return package at a FedEx shipping location.
• For merchants who want to set up a returns program, FedEx has a comprehensive returns portfolio. You can manage the entire shipping process, from pickup to return, using either FedEx Express, FedEx Ground, FedEx Home Delivery^® or FedEx SmartPost^®, right from your desktop. Go to fedex.com/returns or contact your FedEx account executive to determine the best return services for your needs:
  • FedEx Print Return Label, FedEx Email Return Label, FedEx Express stamps or the FedEx Ground^® Package Returns Program.
  • FedEx tags, including FedEx ExpressTag^® and FedEx Ground^® Call Tag.
  • FedEx^® Return System, an easy way to return items to participating merchants. All the recipient needs to do is drop off the return — with a Return Material Authorization number — at a select FedEx shipping location, and we take care of the rest.

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