Benefits of shipping with FedEx

Whatever your wine shipping need — package or freight, surface or air, U.S. or international, routine or emergency, next day or next week — FedEx has a solution to meet it. You decide which FedEx® service or service option is right for your need; we deliver with the reliability, competitive pricing and value you’ve come to expect from FedEx.

ShowGeneral FedEx benefits
Full portfolio of services

We understand you have varying time constraints for your shipments. FedEx offers a comprehensive set of services for shipping packages and freight, ranging from urgent same-day delivery to cost-effective ground service. Learn more about our services.

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Money-back guarantee

FedEx Express offers a money-back guarantee on U.S. and international shipments, both courier pickup and drop-off. You may request a refund or credit of your shipping charges if we miss our published delivery time by 60 seconds or more.* FedEx Ground® and FedEx Home Delivery® services are also supported by a money-back guarantee.**

*For details on the FedEx Money-Back Guarantee, see FedEx Terms and Conditions on fedex.com.
**The FedEx Ground money-back guarantee applies to deliveries within the U.S. For details, see FedEx Terms and Conditions on fedex.com.

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Custodial control

FedEx is responsible for your wine shipment from origin to final delivery. Our integrated network, custodial control and professional handling translate to a higher degree of reliability and on-time performance and a lower incidence of damage and delays.

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Shipment visibility

Information about your shipment while it’s in transit can be a vital management tool. For example, it can help you coordinate arrivals at a customer site. Plus, providing timely shipment-status information to your customers can help you exceed their expectations and enhance the relationship. That’s why we continue to enhance our portfolio of innovative shipment-status tracking tools. Learn more about the many options available to you ― from FedEx InSight® to FedEx® Mobile.

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Support when you need it

For personalized service via a FedEx account executive, follow these steps:

  • Click here to automatically open up an e-mail to the appropriate FedEx account executive with “Call me” already inserted in the subject line.

  • In the body of the e-mail please include the following information:
    • Contact name
    • Company name
    • Address
    • City, state, ZIP, country
    • Phone number
    • E-mail address
    • FedEx account number (if available)
    • Number of packages shipped monthly (approximate)
    • Comments, questions, specific interests
    A FedEx account executive will contact you in a timely manner.

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ShowBenefits for U.S. shipments
Minimizing returns while following requirements

Because state law requires that U.S. wine shipments are signed for by an adult at the time of delivery, we’ll make up to three delivery attempts to ensure this occurs. And to help minimize the return of wine shipments, we offer you the ability to initiate a reroute to an alternate delivery address. You simply call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339. For more information about this option, refer to Step 2 of the authorization process outlined on the Getting Started page.

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Hold at FedEx Location service

This service option makes it easy for your customers to pick up their FedEx Express® wine shipments when a scheduled delivery just won’t work. Your customers will appreciate the added flexibility, convenience, and peace of mind that comes with knowing their wine shipments are safe and available when they choose to retrieve them. Learn more about this service option.

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ShowBenefits for international shipments
Country requirement information at your fingertips

We created the International Wine Shipping Guide which covers specific import requirements for the direct-to-consumer countries we serve and to facilitate customs clearance, use our customized Commercial Invoice.

The following list identifies the countries in which FedEx Express is licensed to transport wine shipments from licensed shippers to consumers.

Australia France Luxembourg Singapore
Austria Germany Macau Slovenia
Belgium Greece Malta Slovakia
Bulgaria Hong Kong Monaco South Africa
Canada* Hungary New Zealand Switzerland
Cyprus Ireland, Northern (U.K.) Philippines The Netherlands
Czech Republic Italy Portugal Thailand
England (U.K.) Japan Romania Wales (U.K.)
Finland Liechtenstein Scotland (U.K.)
*Includes the provinces of Alberta, Ontario and Quebec only.

FedEx Express also delivers licensee-to-licensee shipments in these and additional countries. To determine if licensee-to-licensee shipping is available in a country not listed here, please call 1.800.GoFedEx 1.800.463.3339.

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Customs clearance is included

The FedEx ExpressClear® electronic customs-clearance system transmits documents and data about your international shipments online to foreign FedEx brokers while your FedEx Express packages are en route, speeding the clearance process and resulting in fewer delays. Plus, as part of the service, we review your documentation for potential clearance issues and address issues on your behalf when federal regulatory agencies raise questions. And best of all, it’s included at no extra charge with our shipping services.

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We can help you provide a landed cost to customers

We know it’s vital to calculate — before you ship — the estimated duties, taxes and other fees that may be levied against your international shipment, and to provide this information in your pricing estimates to your international customers. It makes for happy customers and reduces costly returns. That’s why we recommend you try the free and easy Estimate Duties and Taxes tool, which is just one feature of FedEx® Global Trade Manager, a collection of resources on fedex.com that can help you save time, work and worry by simplifying and clarifying some of the steps involved in preparing international shipments.

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FedEx International Shipping site

This comprehensive site contains all the information you need to ship internationally and expand your business beyond U.S. borders. Wherever you plan on taking your business internationally, we’re ready with the information, solutions, resources and support to help get you where you want to go.

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