Online Printing - FAQs

Answers to your questions and step-by-step instructions on how to use FedEx Office® Print Online.

  • Customer Support


Which file types are supported?

The file formats for printing on 8.5”x11”, 8.5”x14”, and 11”x117 are listed below.

Supported Files

For large format printing, like signs, banners, and posters, the following additional file types will also be accepted.

.pg, .ps, .gif, .jpeg, .jpe, .dib, .jp2, .jff, .tiff, .tif, .bmp, png

You can upload non-standard files to FedEx Office® Print Online. But, no preview or pricing will be available. You will be able to enter special instructions. A team member will contact you to confirm the details of your order.

What is the maximum file size accepted?

150 MB per file.

Can I upload and combine files of mixed page orientation?

When you upload files of mixed orientation, FedEx Office® Print Online automatically combines your files based on the orientation of the first uploaded file. FedEx Office Print Online will not allow you to keep mixed page orientations, but this information can be entered into Special Instructions.

What if I don’t see the feature I need?

Click the “Add Special Instructions” link to type in your instructions. A team member will contact you after you submit your order to review your instructions, confirm pricing, and order completion time.

Will you print copyrighted files?

FedEx Office Terms and Conditions prohibit the printing of any materials that are the subject of, or which infringe upon, any patent, trademark, trade name, trade secret, copyright, right of publicity, moral right or other intellectual property right of another person or entity. You are required to check the Terms and Conditions box on the Order Confirmation page, indicating that you have read and agree to the FedEx Office Terms and Conditions, before placing your order.

Can I save an order and return later to finish setting it up?

Yes. If you are registered and signed in, and forget to save your documents to your My Online Documents, FedEx Office®Print Online will automatically save your unfinished orders for you to work on later.