Printer-Friendly FedEx Freight Is Simplifying Account Numbers


To improve your shipping experience, we have streamlined the way we do business by simplifying account numbers and combining the FedEx Freight Standard Carrier Alpha Codes (SCAC). These changes should improve every interaction you have with FedEx Freight

You will experience some changes as you do business with us. We want you to be aware of them and how they may affect you. The changes will take place on June 7, 2010. Please communicate the following details to all affected areas within your company:

  • The Standard Carrier Alpha Code for FedEx Freight will become FXFE. The previous code FXFW will no longer be valid.
  • Account numbers will retire to minimize the number of account numbers required to do business with FedEx Freight. The retirement of accounts will take place on June 7, 2010, and will not be available for use in shipping. The specific account numbers to be retired and the account numbers to use going forward, will be communicated to you in May.
  • If you use our online tools, various changes will appear to the menu options. Those changes are noted in more detail below.
  • Your account number(s) and SCAC for FedEx National LTL will remain the same.

Ship Options
The account drop-down selection lists for the following My Account menu options under Ship will only display active account numbers:
  • Get Rates
  • Schedule a Pickup
  • Item List
  • Generate Bill of Lading
When referring to Rate Quote History in the Ship menu tab, retired accounts will be linked to the FXFE account numbers and visible under the surviving account numbers for a minimum of one year.

Impacts to Bill of Lading
  • Templates that are associated with the retired accounts will still be available under the template selection.
  • History menu options will only display active account numbers.
  • In your Address Book menu, the account drop-down list will only display active accounts. The addresses that are associated with the FXFE accounts will appear in the address book under the remaining account list.

Track Options
The account drop-down selection lists for Get Notifications under Track will only display active account numbers.

Manage Options
When choosing the Go to My Account option in the Manage tab, the account drop-down list will display active accounts. The previous month’s shipment information will not be displayed for retired accounts.The account drop-down selection lists for the following My Account menu options under Manage will only display active account numbers:
  • Request Open Invoices (Accounts Payable Review & Invoice Review)
  • Claims Resolution
  • Go to My Account (Item/Category List)
When choosing the Request Report option in the Manage tab, accounts that have been retired will be displayed in the account drop-down list and will display “Retired”. These retired accounts will be highlighted and listed under the surviving accounts that they are associated with in the drop-down list. The data for the retired accounts will be displayed for 12 months from June 7, 2010.

If you are currently subscribing to the customized reports, the customized reports that you have created with the retired account numbers will no longer be generated. To continue to receive the same report, you will need to create a new report using the account number that is now associated with the retired account number.

When submitting a request for billing adjustment under the Request Billing Adjustment menu, you are currently able to submit within 15 calendar days after the date of invoice. If you paid by credit card, cash, check or money order, the request must be made within 15 calendar days from the ship date. You will still be able to submit a request for billing adjustment on retired accounts if your submission falls within the 15 calendar days following the date of invoice. However, after 15 calendar days have passed, and you enter a retired account number, you will receive an error message. All activity on your retired account numbers, following the 15 day period, will be associated with the surviving account numbers.

You will be able to submit billing adjustment for a service failure within 15 calendar days after the date of invoice. If you paid by credit card, cash, check or money order, the request must be made within 15 calendar days from the ship date. Therefore, you will be allowed to submit billing adjustment on retired accounts. if your submission falls within the 15 calendar days. After 15 calendar days, and you enter a retired account number, an error message will be displayed. The activity on your retired account numbers will be associated with the surviving account numbers.

Technical Help Desk
For additional question or online help, contact our technical help desk at 1.800.435.7949