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FedEx Return Manager User Guide
Section 10 — Appendix


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State Codes


State Codes
AL Alabama MT Montana
AK Alaska NE Nebraska
AZ Arizona NV Nevada
AR Arkansas NH New Hampshire
CA California NJ New Jersey
CO Colorado NM New Mexico
CT Connecticut NY New York
DE Delaware NC North Carolina
DC District of Columbia ND North Dakota
FL Florida OH Ohio
GA Georgia OK Oklahoma
HI Hawaii OR Oregon
ID Idaho PA Pennsylvania
IL Illinois RI Rhode Island
IN Indiana SC South Carolina
IA Iowa SD South Dakota
KS Kansas TN Tennessee
KY Kentucky TX Texas
LA Louisiana UT Utah
ME Maine VT Vermont
MD Maryland VA Virginia
MA Massachusetts WA Washington
MI Michigan WV West Virginia
MN Minnesota WI Wisconsin
MS Mississippi WY Wyoming
MO Missouri

FedEx ExpressTag Shipping Documents


Customer Receipt


The FedEx driver prints a receipt that provides your customer with a record of the shipment. The receipt shows all of the information used to ship the package, including the FedEx Tracking Number. This label will be left at the pickup station

Address Label


The FedEx driver prints an address label for each package. This label may contain your reference information (RMA number or customer ID) both in text and in bar code form. (The lower bar code is for use by the FedEx driver.)Reference text and reference bar code can be up to 24 characters; reference barcode can be up to 24 characters. The Barcode Symbology used is 3 of 9* and supports these characters:
  • 0-9 - (dash) / $
  • A-Z . (period) +
  • space * %
    Note: *For barcode lengths of 1 to 11 characters, the ratio is 2.5:1. For lengths of 12 to 24 characters, the bar code ratio is 3:1.

FedEx ASTRA Label


The FedEx driver prints a routing label for each package. It shows the FedEx Tracking Number and other FedEx internal information. The bar code is used for FedEx tracking scans.

*For barcode lengths of 1 to 11 characters, the ratio is 2.5:1. For lengths of 12 to 24 characters, the barcode ratio is 3:1.

FedEx Ground Call Tag Shipping Documents


Customer Receipt


The FedEx driver provides a receipt for your customer that contains a record of the FedEx Tracking Number.

Address Label


The FedEx driver provides an address label for each package. This label may contain your reference information and contents of the package.

Pickup Exception Codes


Pickup Exception Code Definition
PP Proof of pickup
CC Package pickup canceled
03 Incorrect address
05 Unable to locate
08 Business closed
15 Business on strike
16 Payment received
20 Dangerous goods—Unacceptable
23 Package received after aircraft/shuttle departure
30 Attempted after close time
35 Third party call in—No package
39 Customer did not wait
40 Multiple pickups scheduled
42 Holiday—Business closed
43 No package
46 Mass pickup scan
47 Mass routing scan
78 Not in service area
86 Pre-routed meter package
91 Exceeds service limits
92 Pickup not ready
93 Unable to collect payment
96 Incorrect pickup information
98 Attempted—Package left behind
Pickup exception codes 16, 46, 47, and 86 all indicate that a package has been picked up.

Delivery Exception Scans


Delivery Exception Scans Definition
01 Package not delivered/not attempted
03 Incorrect address
04 Delivered to address other than recipient
05 Unable to locate address
07 Shipment refused by recipient
08 Not In/Business Closed
09 Damaged—Delivery completed
10 Damaged—Delivery not attempted
12 Package sorted to wrong route
15 Business closed due to strike
17 Customer requested future delivery
24 Customer delay—Package delivery
25 Package received without
38 Package tracking number received without package
84 Delay caused beyond our control
99 POD/Exception delivery

Track Type Codes


Track Type Code Definition
SOPS Shipment Left FedEx Origin Location
SIPS Shipment Arrived at FedEx Destination Location
PUP Shipment Picked Up
HOPS Shipment Left FedEx Sort Facility
VANS Shipment On FedEx Delivery Vehicle
HIPS Shipment Arrived at FedEx Sort Facility
MPOD Shipment Delivered to International Mail Center
POD Shipment Delivered
ROPS Shipment Left FedEx Ramp Facility
RIPS Shipment Arrived at FedEx Ramp Facility
PUX Shipment Experienced a Pickup Exception
DEX Shipment Experienced a Delivery Exception
DDEX Shipment Delivered with an Exception
HAL Shipment Held for Pickup at FedEx Location
HEX Shipment Exception Occurred at FedEx Sort Facility
MIS Shipment Experienced Operational Delay

System Messages


The Errors/Warnings/Information section at the bottom of each FedEx Return Manager screen is reserved for system messages. Listed below are the most frequently shown messages. If you receive a message you do not understand or one that is not listed below, please contact FedEx Technical Support at 1.877.339.2774 for assistance.

System Message Description
AIRBILL WILL BE REQUIRED Indicates that the FedEx driver will not be able to print FedEx ExpressTag shipping labels for customer.
PACKAGE PICKUP SCHEDULED All required information has been provided and the Enter key or Submit button has been pressed. This message confirms that your request for pickup has been dispatched successfully.
ENTER [FIELD NAME] Certain required information has not been entered and the Enter key has been pressed. This message indicates which field must be completed. In addition, the cursor returns to that field.
ACCESS REQUIRED UNTIL [0000]. UNABLE TO SCHEDULE REQUEST Access time entered is not adequate for the FedEx driver to make pickup. This message tells you the minimum amount of time required. Verify that package will be available until time indicated and change close time.
PAST CUTOFF TIME Ready time for the package is later than the local cutoff time for scheduling a pickup. If the package can be available earlier in the day, the ready time should be changed. Otherwise, schedule the pickup for the next business day.
ZIP CODE ENTERED IS FOR A P.O. BOX Zip code entered is for a P.O. Box Address of pickup location must be a physical address. If customer cannot provide correct zip code for the pickup location, contact FedEx Customer Service for assistance.
PICKUP ZIP NOT FOUND Zip code provided is not served by FedEx. Ask customer to verify zip code. If zip code is correct, contact FedEx Customer Service for a FedEx location that can accept the package.
PICKUP STATE CHGED TO MATCH ZIP, VERIFY/RETRY State and the zip code do not match. Ask customer to verify the information, and make needed changes before continuing to schedule the pickup.
CANNOT SCHEDULE PICKUP BEYOND 1 WORKING DAY Day entered for a FedEx Express pickup is not the current or next business day. Pickups can be scheduled a maximum of 1 business day in advance. Pickups for Monday can be scheduled on Friday. If customer needs pickup on a later date, use the future pickup feature.
INVALID [FIELD NAME] Information entered (e.g., Total Weight) is invalid for required format. System identifies invalid information for you. Correct invalid information and press Enter.

Error Messages


The most common error messages display when scheduling a pickup. Time related error messages concern pickup day, ready time, cutoff time, access time, and close time. Here are a few definitions:
  • Cutoff Time—The latest time a pickup can be scheduled. For FedEx Return Manager, READY TIME = CUTOFF TIME.
    "READY TIME" must be less than or equal to the "CUTOFF TIME" message returned to you in the error message.

  • Access Time—The difference between ready and close time.
    Both the CUTOFF and ACCESS times vary by postal code (zip code).

    Note: Be sure to note changes in ready time and close times to your customer and make sure they can accommodate any changes.

The most common "time" related error messages are
  1. UNABLE TO SCHEDULE PICKUP REQUEST. ACCESS REQ TIL 1610

    The CLOSE TIME must be changed to 1610 or later.

  2. PAST CUTOFF TIME. ORDER REQUESTED PAST CUTOFF TIME. CUTOFF TIME FOR THE SHIPPER IS 1800

    The READY TIME must be less than or equal to 1800 for this zip code. Verify that the customer will have the package ready by 1800.

  3. CLOSE TIME MUST BE 1300 or LATER

    For any pickup scheduled through FedEx Return Manager, the CLOSE TIME must be equal to or greater than 1300.

  4. PICKUP INFORMATION: PLEASE ENTER A READY TIME BETWEEN 0001 AND 2400

    This message appears when an invalid time is entered in the READY TIME field (e.g., 8030).

  5. PICKUP INFORMATION: PLEASE ENTER A CLOSE TIME BETWEEN 0001 AND 2400

    This message appears when an invalid time is entered in the CLOSE TIME field (e.g., 8030).

  6. PICKUP INFORMATION: THE READY TIME CANNOT BE LATER THAN THE CLOSE TIME

    In this case, we used a ready time of 1900 and a close time of 1800. The close time must be greater than 1900. (Don't forget the ACCESS TIME—close time should be 2200.)

  7. SAME DAY EXPRESSTAG NOT AVAILABLE AT PICKUP ADDRESS

    This pickup location cannot process a "same day" pickup using the FedEx ExpressTag label. Two options are available: (1) reschedule the pickup for the next business day when the FedEx ExpressTag label option will be available, or (2) select "airbill" and resubmit the pickup for today. Your customer must fill out an airbill.

  8. CUSTOMER LOCATION IS NOT SERVED BY EXPRESSTAG

    FedEx ExpressTag service is not available for this zip code. You must change the shipping document for FedEx ExpressTag to airbill/FedEx Stamp and resubmit. Your customer must fill out an airbill.

Suggested Phraseology


Phrasing questions similar to the agent in the following dialogue will help you obtain all of the information you need to schedule a FedEx Return Manager pickup for one of your customers.

Agent:

May I schedule a time for the return merchandise to be picked up by FedEx?

Customer:

Yes.

Agent:

Will the pickup be made at a business or a residence?

Customer:

Can it be picked up from my office?

Agent:

Yes, what is the name of the business where the pickup will be made?

Customer:

Wilson Medical.

Agent:

May I have the pickup address for Wilson Medical?

Customer:

5792 Walnut Grove Circle, Suite 2400; Brookfield, Wisconsin 53005.

Agent:

Will the FedEx driver be able to contact you at this address?

Customer:

Yes.

Agent:

What is the phone number where you can be reached?

Customer:

999-999-9999 extension 9.

Agent:

What time will the package be ready for pickup?

Customer:

I'll have it ready by one o'clock.

Agent:

How late will you be in the office?

Customer:

We'll be here until five.

Agent:

Is there anything that might be helpful to the FedEx driver in locating your office?

Customer:

Yes, our suite is on the right side of the building.

Agent:

Thank you. The pickup is scheduled to be made between 1 and 5 this afternoon. Please make certain the package is available for pickup and marked as FedEx ExpressTag. The pickup confirmation number is UESA 76. Should you need to make any changes in the scheduled pickup, please call us back and refer to the RMA number I just gave you.

Holiday Observance Schedule


Holiday Date (if same each year)
New Year's Day January 1
Memorial Day Varies
Independence Day July 4
Labor Day Varies
Thanksgiving Varies
Christmas Day December 25

If a normal delivery schedule falls on a holiday or day of holiday observance, we'll reschedule delivery for the following business day.

24-Hour Clock


FedEx uses a 24-hour clock rather than the conventional 12-hour clock with A.M. and P.M. The clock below compares a conventional clock with a 24-hour clock.

The 24-hour clock is useful because each hour of the day has its own unique designation, which eliminates potential confusion between A.M. and P.M.

How It Works


The beginning of each new day occurs immediately after midnight. One minute after midnight is 0001 (12:01 A.M.) and so on up to 0059 (12:59 A.M.), followed by 0100 (1:00 A.M.), 0200 (2:00 A.M.), and so on.

Noon is designated as 1200. One minute after noon is 1201 (12:01 P.M.), followed by 1300 (1:00 P.M.), 1400 (2:00 P.M.), and so on through 2359 (11:59 P.M.), 2400 (midnight), and back to 0001 (12:01 A.M.).

Time Conversion


Conventional Time 24-Hour Time
12:01 A.M. 0001
3:38 A.M. 0338
10:07 A.M. 1007
12:00 P.M. (noon) 1200
1:00 P.M. 1300 ("thirteen hundred hours")
4:15 P.M. 1615
7:00 P.M. 1900 ("nineteen hundred hours")
11:59 P.M. 2359
12:00 A.M. (midnight) 2400 ("twenty-four hundred hours")

Follow-up Trigger Messages

The FedEx Return Manager daily call report indicates orders that require further investigation based on any of the messages below.

Message Explanation Recommended Action
(1) No Package: Customer had no package

(2) No Package: 3rd Party CIB-No Package

(3) No Package: Not In/Business Closed
When the FedEx driver arrived at the pickup location, one or more of the following occurred:

(1) Shipper did not have the package ready at time of pickup.

(2) The FedEx driver could not find the package and/or could not find anyone who knew where the package was located.

(3) The business was closed when the FedEx driver arrived.
Contact your customer and try to find out what happened. Ask them if they want you to schedule another pickup. If they say yes, please make sure you emphasize how important it is for them to

(1) Make sure the customer has the package ready before the ready time indicated in the create order screen.

(2) Have someone physically available at the pickup location who knows where the package is located.

(3) Have unattended boxes that are for FedEx ExpressTag pickups clearly identified as FedEx ExpressTag Pickup on the box (either written on the box or on a piece of paper attached to the box).

For airbill/FedEx Stamp pickups, attach a completed airbill or FedEx Stamp to the box.

Reschedule the pickup.
Additional/New FedEx Tracking Number Associated with Pickup: [1234567745] The FedEx Return Manager system has detected additional or new FedEx Tracking Numbers associated with this pickup due to one or more of the following:

(1) This is a multi-package shipment and FedEx is providing the FedEx Tracking Number for the additional package(s).

(2) A manual airbill was used instead of the FedEx ExpressTag label. The new FedEx Tracking Number replaces the original FedEx Tracking Number.

NOTE: If there is more than one FedEx Tracking Number listed in the associated tracking numbers section of the Follow-up screen, and only one of those FedEx Tracking Numbers shows "no scan data received," scenario number 2 applies.
After determining that the package was picked up, you must enter follow-up notes. Click the Submit Follow-Up Notes button. This will update the RMA record and remove it from the follow-up list.There are 3 ways to enter notes:

(1) Select from the list of default notes (there is one for multi-package shipments and one for FedEx ExpressTag label not used).

(2) Enter your own free-form notes in the Other notes section.

(3) Use a combination of both default notes and your own notes.

NOTE: We do not recommend that you select Close Follow-up at this time. Once you close the follow-up, the RMA can never be triggered for follow-up again (even if another follow-up trigger is detected).
Missing pickup by [date] No pickup scan was received for 1 of 3 scenarios:

(1) The package was picked up but a different FedEx Tracking Number or airbill was used. Hint: Check the following:

(a) RMA Status field—It should say "pickup complete" which means a package was picked up by the FedEx driver. (You need to verify that the correct package was picked up.)

(b) Follow-up Trigger fields—If there is also another Follow-up trigger which says "Additional/New Tracking Associated with Pickup," the package was picked up and this is the new FedEx Tracking Number. (An airbill was probably used instead of the FedEx ExpressTag label.)

(2) No pickup was made.

(3) No tracking data received for FedEx Ground Call Tag within 15 days of order creation.
Scenario 1a:

(1) Contact your customer, verify the correct package was picked up, obtain the correct FedEx Tracking Number, enter call notes and enter the new FedEx Tracking Number into the Replaced FedEx Tracking Number field.

Click Follow-up Update. FedEx Return Manager will now track the new FedEx Tracking Number.

Scenario 1b:

(1) Enter default call note "FedEx ExpressTag Label Not Used" or "New FedEx Tracking Number." Click Submit Follow-up Update Notes. (FedEx Return Manager is already tracking on the new FedEx Tracking Number.)

Scenario 2:

(2) Call your customer to confirm and reschedule another pickup, if necessary. (See Update or Reschedule an Order for instructions on rescheduling a pickup.)

Scenario 3:

(3) Manually close the order and create a new FedEx Ground Call Tag order.
Future pickup not converted to pickup scheduled by customer after [number of days] days The FedEx Return Manager Customer Profile can be programmed to identify all Future pickup orders that have not been converted to "Pickup Scheduled" status after a specified number of days. Call your customer.

(1) Are they ready for you to schedule a pickup?

(2) Are they still returning the item? Enter the appropriate notes in the follow-up screen and submit notes to FedEx Return Manager system. (Schedule a dispatch if necessary.)
No proof of delivery scan received by [date] No proof of delivery scan has been posted to the FedEx system by date/time specified. The proof of delivery scan may be posted later in the day. If not, look up the latest scan data via FedEx Return Manager or call 1.800.Go.FedEx® (800.463.3339) for more information.
FedEx Return Manager user failed to enter a FedEx Tracking Number for inbound shipment User submitted a "drop-off"/"track only" order but did not enter a FedEx Tracking Number in the inbound shipment field. FedEx Return Manager cannot track shipments without a valid FedEx Tracking Number. Contact your customer and ask for the FedEx Tracking Number. Enter new number into Replaced FedEx Tracking Number field and click Follow-up Update.
Scan Type

[track TypeCd] should not have occurred for FedEx Tracking Number [Tracking Number].
Once you've determined the problem, enter notes and click Follow-up Update.
Pickup rescheduled by FedEx; Conf/Date [confirmation number]

[conf date] now

[confirmation

number]

[confirmation date],

airbill required
Occasionally, FedEx may have to reschedule a pickup due to:- FedEx driver routes

- Weather

- Unforeseen issues

When this occurs, you are notified and FedEx provides a new confirmation number to track that pickup.

In these instances, a FedEx ExpressTag label can no longer be printed by FedEx and your customer must complete a paper airbill.
Note in the follow-up notes that FedEx ExpressTag label was not used (use the default notes provided or enter in your own notes).Also, FedEx Return Manager should provide a new FedEx Tracking Number. If not, collect this information from your customer and input the new FedEx Tracking Number field. The system will track on the new FedEx Tracking Number.
Pickup cancelled by FedEx FedEx cancelled your pickup request because

· Duplicate dispatch to same pickup location.

· Customer calls FedEx to cancel a pickup.
Contact customer to determine if FedEx picked up the shipment with your customer's regular pickups.
If yes, ask for the FedEx Tracking Number and input the new FedEx Tracking Number into the Replaced Tracking Number field on the follow-up screen. Enter call notes and click Follow-up Update Record.

If no, reschedule another pickup. (See Update or Reschedule an Order for instructions on rescheduling a pickup.)

(1) Click Show Order to display the Order Screen for the original pickup.

(2) Update the pickup information (pickup day, ready time, and FedEx courier instructions), resubmit the order, and print a new confirmation screen.

(3) Update the follow-up notes (e.g., "Pickup rescheduled on [date]").
Driver Attempt Again FedEx Ground had an unsuccessful FedEx Ground Call Tag pickup attempt. FedEx Ground will make 3 pickup attempts after which the FedEx Ground Call Tag request will be cancelled. Contact the shipper to verify package availability for next day attempt.
Cancelled: Duplicate Call Tag FedEx Ground cancelled FedEx Ground Call Tag request because

(1) Request already exists for this location.

(2) If the number of FedEx Ground Call Tags requested exceeds the number of packages actually available for pickup, FedEx Ground will cancel additional FedEx Ground Call Tags.
(1) No action necessary.

(2) Contact the shipper to verify nothing else needs to be picked up.

(3) If none of the above reasons apply, contact FedEx customer service at 1-800-Go-FedEx (800.463.3339).
Cancelled: Not in 3 Attempts FedEx Ground attempted a FedEx Ground Call Tag pickup 3 times, but the shipper was not in. FedEx Ground Call Tag request is cancelled. Contact the shipper.

(1) Verify shipment and date availability.

(2) Issue a new FedEx Ground Call Tag request.
Cancelled In some cases FedEx Ground may cancel FedEx Ground Call Tags for technical or service availability reasons. Contact 1-800-Go-FedEx (800.463.3339) to research the issue.
Cancelled: Business Permanently Closed FedEx Ground attempted a FedEx Ground Call Tag pickup, but location is permanently closed. FedEx Ground cancelled FedEx Ground Call Tag request for this location. Contact the shipper to verify if the business is open and reschedule FedEx Ground Call Tag request if necessary.
Cancelled: Incorrect Address FedEx Ground cancelled FedEx Ground Call Tag request because the pickup location address is incorrect (1) Verify the address and make necessary corrections.

(2) Submit a new FedEx Ground Call Tag request.
Cancelled: Changed Mind Will Keep FedEx Ground attempted a FedEx Ground Call Tag pickup, but the shipper decided to keep the package. FedEx Ground cancelled this FedEx Ground Call Tag request. Manually close the order.
Cancelled: Consignee Unable to Find Pkg FedEx Ground attempted a FedEx Ground Call Tag pickup, but the shipper was unable to locate a package to be shipped. FedEx Ground cancelled this FedEx Ground Call Tag request. Contact the shipper.

(1) Find out if package has been located.

(2) When package is ready, issue a new FedEx Ground Call Tag request.
Cancelled: Not Ready in 3 Attempts FedEx Ground attempted a FedEx Ground Call Tag pickup 3 times, but the package was not ready. FedEx Ground cancelled this FedEx Ground Call Tag request. Contact the shipper.

(1) Verify shipment and date availability.

(2) Issue a new FedEx Ground Call Tag request.

Advanced User Tips


Advance Exchange


Advance Exchange involves the delivery of replacement merchandise in advance of the return merchandise being sent back to you. When the replacement unit is received, your customer must return the defective merchandise.

You can manage an Advance Exchange Program in 2 different ways with FedEx Return Manager: Preprinted FedEx Airbill or FedEx Billable Stamp.

Preprinted FedEx Airbill or FedEx Billable Stamp

  1. Include a preprinted FedEx Airbill or FedEx Billable Stamp in the outbound/replacement box.

  2. Create a new order in FedEx Return Manager.
    • Enter the FedEx Tracking Number of the replacement unit in the FedEx Outbound Tracking Number field.
    • Select Airbill/FedEx Billable Stamp as the shipping label and enter the FedEx Tracking Number of the return airbill or FedEx Billable Stamp.
    • Select Dropoff/Track Only from the Request Pickup menu.
    • Click Submit Order.

  3. FedEx Return Manager automatically monitors both FedEx Tracking Numbers. If FedEx Return Manager does not detect a pickup scan for the return FedEx Tracking Number after "x" number of days ("x" is defined in your Customer Profile), this RMA is triggered for follow-up.

  4. Contact your customer about the return of the defective unit. Offer to dispatch a FedEx pickup. Enter notes on the follow-up screen and schedule a pickup, if necessary.

  5. FedEx Return Manager will continue to monitor the return FedEx Tracking Number and trigger a follow-up again, if necessary.

Use FedEx ExpressTag or FedEx Ground Call Tag as Shipping Label and Future Pickup


  1. Include instructions inside the outbound/replacement unit's box for your customer to contact you to schedule a pickup.
    • Create a new order in FedEx Return Manager.
    • Select FedEx ExpressTag or FedEx Ground Call Tag as the shipping label.
    • Select Future Pickup from the Request Pickup menu.
    • Click Submit Order.

  2. FedEx Return Manager automatically monitors this order to see whether a pickup is scheduled. If no pickup for this RMA number is scheduled after "x" number of days ("x" is defined in your Customer Profile), this RMA is triggered for follow-up.

  3. Contact your customer about the return of the defective unit. Offer to dispatch a FedEx driver to pick up the package. Enter notes on the follow-up screen and schedule a pickup, if necessary.

  4. FedEx Return Manager continues to monitor this RMA number and trigger a follow-up again, if necessary.

    Note: The Future Pickup option is only available with FedEx ExpressTag and FedEx Ground Call Tag shipping documents.

Setting up a Recall Program


  1. Identify all customers eligible for the recall.

  2. Create a new order in FedEx Return Manager for each of these customers.

  3. Select FedEx ExpressTag or FedEx Ground Call Tag as the shipping label.

  4. Select Future Pickup from the Request Pickup menu.

  5. Click Submit Order.

  6. Communicate to each customer their RMA or Recall Number and ask them to call a designated customer service number to take advantage of the recall.

  7. When the customer calls, have the agent collect the RMA number and use the Search Order screen to find this customer's information.

  8. Verify the information and schedule a pickup.

  9. Monitor which customers have taken advantage of the recall by running your online reports. All orders with a status of "Pickup Not Scheduled" have not scheduled a pickup.

    If you want to be proactive:
    • FedEx Return Manager automatically monitors this order to see whether a pickup is scheduled. If no pickup for this RMA number is scheduled after "x" number of days ("x" is defined in your Customer Profile), this RMA is triggered for follow-up.
    • Contact your customer about the return of the defective unit. Offer to dispatch a FedEx pickup. Enter notes on the follow-up screen and schedule a pickup, if necessary.
    • FedEx Return Manager continues to monitor this RMA number and triggers a follow-up again, if necessary.

Using the Future Pickup Option


Use future pickup when you need to schedule a pickup beyond the next business day. When scheduling a future day pickup, all information about the Return Material Authorization (RMA) number is saved in a preauthorized format in the FedEx Return Manager database until you enter a valid dispatch for the same day or the next day.

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