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FedEx Ship Manager® Shipping Administration
Department Profile

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Frequently Asked Questions


  1. How do I create a Department Profile?
  2. How do I edit a Department Profile?
  3. How do I add accounts to a Department?
  4. How do I create a new account for a Department?
  5. How do I remove accounts from a Department?

Departments – Profile


Create a Department Profile

  1. On the Departments screen, click Add.
  2. Enter the details for the department profile you’re creating and assign the appropriate shipping account(s). For new departments, it is recommended that you complete the Address information. These fields are optional, but partial information is not accepted.
  3. Click Save to save the information you’ve entered and return to the main Departments screen, or choose Continue to save the information and continue on to the Department Privileges screen.
  4. If you decide not to save the department profile you’re creating, click Cancel. This returns you to the main Departments screen.
  5. For detailed help with the sections of this screen, continue reading below, or select one of the following links to explore a specific topic. You may also click the Help link at the top of each section.

Edit a Department Profile

  1. On the Departments screen, select the Department and click Edit.
  2. Enter the details for the department profile and assign the appropriate shipping account(s). The Address Information fields are optional, but partial information is not accepted. Please provide complete address information.
  3. Click Save to save the information you’ve entered and return to the main Departments screen, or click Next to save the information and continue on to the Department Privileges screen.
  4. If you decide not to save the edits you’ve made on this screen, click Cancel. This returns you to the main Departments screen.
  5. For detailed help with the sections of this screen, continue reading below, or select one of the following links to explore a specific topic. You may also click the Help link at the top of each section.

Navigate between the Department screens

Click Next or Previous to navigate between the Department Profile, Department Privileges, Department References or Department Defaults screens.

Department Details


Company name

Enter or edit the name of the company associated with this Department.

Department name

Enter or edit the name of the Department.

Department ID

  • If you are creating a new Department, enter a unique ID for the Department (up to 20 alphanumeric characters). Department IDs are used when searching for or viewing a Department Profile, as well as when running Department shipping reports.
  • If you are editing a Department, the Department ID cannot be changed.

Address and Phone no.

  • Enter or edit the Department address and telephone number. The Address Information fields are optional, but partial information is not accepted. Please provide complete address information.

Accounts


Add accounts to a Department

  • To add an account to a Department, select one or more existing accounts from the Available Accounts list and click Add. The accounts then appear in the Assigned Accounts list.

Remove accounts from a Department

Select one more accounts from the Assigned Accounts list, and click Remove. The accounts are no longer associated with the Department and now appear in the Available Accounts list.

Add a new account for a Department

In order to add a new a new account to a Department, you must add it via the Accounts Tab, or you can use the Department Import template. (See Add a New Account)


This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager® at fedex.com. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.
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