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FedEx Ship Manager® Help
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FedEx Ship Manager® Shipping Administration
Import

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  • Click the Help menu at the top of each page to access the following tools:
  • Help with this page – Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
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Contact FedEx

Refer to FedEx Customer Support for ways to contact FedEx via e-mail, mail, or phone.

Frequently Asked Questions

  1. What can I import?
  2. How do I import a file?
  3. How do I download import templates?

Import

With the Import feature, you can import User, Department and Reference files. See below for detailed instructions on completing the import templates and for the proper layout and format of the data. The file must be saved to a comma-separated values (.csv) format prior to importing into Shipping Administration.
  • Department and User records: a maximum of 250 records can be imported at one time. If you need to import more than 250 records, you must divide the records up into as many files as are necessary to accommodate this requirement, and import them separately.
  • Reference records: a maximum of 5,000 Reference records can be imported at one time. If you need to import more than 5,000 records, you must divide the records up into as many files as are necessary to accommodate this requirement, and import them separately. A maximum of 250,000 Reference records are allowed in Shipping Administration.

Import/Export a file

  1. Select the type of file that you will be importing or exporting from the Import/Export Type dropdown:
    • Invite Users
    • Create Users
    • Add References
    • Replace References
    • Add Departments
    • Update Departments
    • Department Accounts
    • Update Users
    • Delete Users
    • Export References
    • Export Department
    • Export Users
    If an import file type is selected, enter the location and name of the file to import or click Browse and select the file to import. The file must be in a comma-separated values (.csv) format.
  2. Click Import. You will receive a message that your file is importing. If the import is successful, you receive an Import Successful message. If the import contains errors, the Import Successful with Errors screen displays.
    Note: If you need to cancel importing a file, click Cancel to stop the import and return to the previous screen.
  3. If an export file type is selected, click Export. The dialog page for your operating system displays. Select to open or save the exported data in a comma-separated values (.csv) format.
For detailed help with sections on this screen, you may continue reading below, or jump to one of the following specific topics. You may also click the Help link at the top of each section:
More info

Import File Location

Enter the location and name of the file to import or click Browse and select the file. The file must be in a comma-separated values (.csv) format.
More info

Download Import Templates

Select Download import template type form the drop-down list. Then select to open or save the import template spreadsheet. The spreadsheet displays the layout of the import file.
More info

Export

You can export Department, User, and Reference files.
This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager® at fedex.com. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.
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