|FedEx Ship Manager® Help|
|Shipping Administration - Department and User References|
Refer to FedEx Customer Support for ways to contact FedEx via e-mail, mail, or phone.
Frequently Asked Questions
Department and User References
A reference is a customizable field that allows you to record details about different kinds of shipments. They appear on your FedEx invoice or on administrative reports.
When a user is assigned to a department, the references defined for that department are the default settings on that individual’s User References screen. To customize references at the user level for greater flexibility and control, select Customize privileges, references and defaults in the User Settings section on the User Profile screen.
Refer to References for information on viewing, adding, editing, deleting, importing and exporting references and reference lists.The Shipping Administrator has the option of configuring the following 4 reference fields for departments or individual users:
For FedEx Express and FedEx Ground services
Select one of the following validation options for each reference:
You may select a Reference List for the reference under List display. When the User clicks Select for the reference, this list displays in the drop-down menu.Reference default
To define the default value for a reference, enter or select an option under Reference default in one of two ways:
To make the Reference available for returns, click the checkbox for that reference under Apply to return shipments.Save
Click Save to save the information you’ve entered and return to the main Users or Departments screen, or click Continue to save the information and continue on the Defaults screen.Cancel
If you want to discard what you’ve done on this screen without saving it, click Cancel and return to the main Users or Departments screen.Navigate between the screens
Click Next or Previous to navigate between the User or Department Profile, Privileges, References and Defaults screens.
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