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FedEx Ship Manager® Help
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FedEx Ship Manager® Shipping Administration
Reports

Help Options


Help Menu

  • Click the Help menu at the top of each page to access the following tools:
  • Help with this page – Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
  • Online Technical Support –Gives you the opportunity to Find Answers Online, chat online with a FedEx Technical Support Agent or Submit a Question.
  • Interactive Help Guide –Offers a demo, the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.

Contact FedEx

Refer to FedEx Customer Support for ways to contact FedEx via e-mail, mail, or phone.

Report Manager


Report Manager allows the Shipping Administrator to add, edit and delete report types, as well as run reports for shipments processed in the past 45 days. The manager is accessed by selecting the Admin Reports tab on the Shipping Administration screen. For detailed help with sections on this screen, you may either continue reading, or select one of the following specific topics. You may also click the Help link at the top of each section.

Generate a report

  1. In the Select Report section, use the drop-down menu to select the report you want to run.
  2. In the Select Dates section, click the calendar icons to choose the Beginning date and Ending date for your report.
  3. Click Create report to generate the report. You can view and print the entire report, or track any shipment from within your report by clicking the tracking number. You can download the entire report by saving it to your local hard drive in comma-separated values (.csv) format.

Create a new report

Click Add new report to create a new report. For detailed help with sections of the Add Report screen, you may either continue reading, or select one of the following specific topics. You may also click the Help link at the top of each section.

Edit a report

  1. Select a report from the Select report drop-down menu, and click Edit.
  2. Make your changes on the Edit Report screen and click Create report. Please note that you can edit an existing report and save it under a new name.
  3. For detailed help with sections on the Edit Report screen, you may either continue reading, or select one of the following specific topics. You may also click the Help link at the top of each section.

Delete a report

Select a report from the Select report drop-down menu, and click Delete. Click OK to confirm the deletion and remove the report form the system.

Select Report


  1. To edit, delete or generate a report, choose the report from the Select report drop-down menu and click Edit, Delete or Create report.
  2. For detailed help with sections on this screen, you may either continue reading, or select one of the following specific topics. You may also click the Help link at the top of each section.

Select Department


Select the department from the Select department drop-down menu.

Select Dates


Select the Beginning date and Ending date for your report using the calendar icons. Please note that dates are not saved in report settings.

Select Fields


Click Select all to include all of the fields in your report, or select the individual fields you want included.

Select Sort Fields


Select the fields by which you want to sort the report from the Sort 1, Sort 2 and Sort 3 drop-down menus. If you want to group your report by subtotals, select Subtotal report. Your report is grouped and subtotaled according to the sort options selected.

Select Report Name


Select Save report when you have finished defining the settings for your report. To save the report under a different name, enter the new name in the text box. By default, the text box contains the name of the current report.

This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager® at fedex.com. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.
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