Data Security Upgrade

Important: 2017 Implementation UPDATE

Effective 7/15/2017, FedEx will only accept TLS 1.1 and TLS 1.2 security protocols. It is highly recommended that the most current version, TLS 1.2, be implemented. After that date, any communication requests submitted to FedEx using older protocols (TLS 1.0 or earlier) will fail.

Upgrades Required

Properly managing customer data is a high priority for FedEx, and we work closely with our customers to ensure that critical information is transferred over the Internet using the most current data security standards.With rapid changes to security requirements, we want to keep you informed of upgrades that will be required in the near future. Your ability to use all of our applications that best meet your business needs is important to us.

Please follow the instructions below for each application to ensure that your systems are up to date.

FedEx® Ship Manager at fedex.com

Please work to ensure that all FedEx Ship Manager at fedex.com users at your company have their web browsers set to enable TLS 1.1 or TLS 1.2. If you have Java enabled, you must be using version 1.7 or higher to use TLS 1.2. It is highly recommended the most current version, TLS 1.2, be implemented.

To enable TLS 1.1 and/or TLS1.2 in commonly used browsers, follow these steps:

  • Internet Explorer: In Internet Options, click on the Advanced tab, scroll to the Security section and select Use TLS 1.1 and/or TLS 1.2. Then click OK.
  • Firefox below version 23: Open Settings. On the Advanced tab, click the Encryption tab. Select Use TLS 1.1 and/or TLS 1.2, then click OK.
  • Firefox 23 and above: Firefox 23 and above are configured to communicate with TLS 1.2 by default.
  • Chrome: In Settings, click "Show advanced settings." Find the Network section, and click "Change proxy settings." Click the Advanced tab. Select Use TLS 1.1 and or TLS 1.2, and then click OK.

If you have any technical questions or concerns, please call 1.800.GoFedEx (1.800.463.3339).