Service Guide

Account Management

You can spend more time on your business and less time managing your FedEx account with our easy, efficient and flexible invoicing, billing and claims services.

View the FedEx Service Guide PDF

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Account management

For invoicing options, download the FedEx Billing Solutions Demo and use the interactive questionnaire to choose the best solution for your account.

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Invoicing

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FedEx® Billing Online: manage bills and make payments from your computer

Managing FedEx accounts, shipments and invoices has never been easier. With FedEx® Billing Online, you can search invoices by ship date, reference number, payment type or account number, and link all your FedEx accounts together on one account summary invoice. You can also save filing space by creating PDF files of your invoices that you can archive or e-mail. Plus, you can dispute shipping charges; request adjustments; and schedule and make payments via electronic funds transfer, automatic debit or paper check. Payments can be made at the invoice level or for individual tracking IDs. Learn more.

FedEx Flat File Reporting Tool: create customized billing reports

Gathering invoice data on your shipments is now even easier. A variety of reports are available to you so you can see your shipments organized in ways that help you. The application stores your data locally, so you are not required to have an Internet connection active while using the application. Learn more.

FedEx Electronic Data Interchange (EDI): integrate FedEx invoice data into your business systems

Handle all FedEx invoicing and remittance data for U.S. and international shipping electronically. The data integrates with your accounts payable procedures, eliminating paperwork. You can consolidate invoices for all your shipping locations. For more information, call 1.888.450.1774 or contact your FedEx account executive.

Fees and surcharges: abbreviations on your FedEx invoice

When fees and surcharges apply to your shipment, they may be listed in an abbreviated form on your FedEx invoice. Fee and Surcharge Names on Your FedEx Invoice shows those abbreviated fee and surcharge names, along with their full names as they appear in the Fees and Other Shipping Information section of the FedEx Service Guide.

Payment options

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Bill to a FedEx account: provide the account number when you create the label

Charge shipments to a sender's, recipient's or third party's FedEx account number by selecting the appropriate option on the airbill, air waybill or electronic shipping solution and providing the account number. Available for all U.S. and international shipments.

Credit cards

You can pay using your credit card in the following ways:

  • Bill your FedEx account charges directly to a credit card; or
  • Write your credit card number on your airbill or air waybill; or
  • Use your credit card to ship online with FedEx Ship Manager® at fedex.com even if you do not have a FedEx account; or
  • Use your credit card when you drop off a package at a FedEx shipping location.

 

You can pay for FedEx® services with American Express®, Carte Blanche®, Diners Club®, Discover Card®, MasterCard®, Optima® and Visa®. If we cannot obtain payment on any shipping charges billed to a credit card, we will invoice you and assess a special handling fee. See Billing in the FedEx Express Terms and Conditions and FedEx Ground Tariff.

 

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Cash, checks and money orders

Staffed locations typically accept cash, checks (including cashier's checks) and money orders. Note that cash is not accepted at all FedEx locations or in all pickup areas. Cash, checks, money orders and traveler's checks cannot be used to pay for FedEx SameDay® or FedEx® International Next Flight shipments (all fees, duties and taxes associated with customs clearance are invoiced to the customer in conjunction with freight and ancillary charges). In addition, FedEx International MailService® shipments may not be paid by cash. FedEx does not accept counter checks or third-party checks.

FedEx electronic funds transfer (EFT) or automatic debit: pay directly from your bank account

Pay your invoices directly from your bank account or arrange to have your bank account debited for your invoices. This option requires a FedEx account number and prior approval.

FedEx Ship Manager at fedex.com: choose a payment method when you create the label

If you're using FedEx Ship Manager at fedex.com or another FedEx Ship Manager® solution, you can bill U.S. and international shipments to your FedEx account. You can also bill U.S. shipments to your Visa®, MasterCard® or American Express® card.

All trademarks are the property of their respective owners.

FedEx Electronic Data Interchange (EDI): integrate FedEx invoice data into your business systems

Handle all FedEx invoicing and remittance data for U.S. and international shipping electronically. The data integrates with your accounts payable procedures, eliminating paperwork. You can consolidate invoices for all your shipping locations. For more information, call 1.888.450.1774 or contact your FedEx account executive.

Bill a recipient: charge the shipment's recipient

Available as a billing option only for FedEx Express® U.S. and international shipments, and FedEx Ground® shipments.

FedEx Ground COLLECT: control inbound shipping charges

This payment option allows you, as the recipient, to be invoiced directly for inbound shipments, so you can control costs and avoid charges added by your suppliers. You receive a weekly itemized invoice detailing charges. You do not need to disclose your account number to your suppliers, who ship as usual by selecting this option via their FedEx Ship Manager® shipping solution. Available in the U.S. and Canada. Not available for FedEx Home Delivery® shipments. Account setup is required. Contact your FedEx account executive for more information.

Bill a third party: charge a party other than the sender or recipient

Unlike collect-on-delivery (C.O.D.) service, the FedEx account number of the third party -- neither sender nor recipient -- must be provided at the time of the shipment. Available as a payment option only for FedEx Express® U.S. and international shipments, and FedEx Ground® shipments.

Filing a claim

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FedEx Claims Online: file online or use manual options

You can file a claim by mail or fax, or save time by submitting it online via FedEx Claims Online. When you file online, you can request periodic e-mail updates on the status of your claim. Plus we pre-populate the claim form with details from your shipping record.

Customer self-inspections: after you have filed a damage claim, you may complete and submit an inspection report

For U.S. FedEx Express® or FedEx Ground® shipments with a declared value greater than $100 and less than $1,000, you can now conduct your own package inspections, as well as upload and attach digital pictures to send along with the inspection report via e-mail. You may then submit the completed report with attached pictures for review. Download and complete the Inspection Report (400 Kb PDF). You will need the free Adobe Acrobat Reader.

Terms and conditions

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