Service Guide

Pickup and Delivery

From dock to door, you want shipments picked up and delivered with precision. Customer not home? We have several solutions for that. Along with proof of delivery, collect on delivery and more.

View the FedEx Service Guide PDF

  • Signature-Required Delivery Options with FedEx

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Pickup and delivery

You can customize your shipment to your needs (or the needs of your recipients) with these value-added options from FedEx.

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Delivery options

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FedEx Delivery Manager®: flexible options for residential deliveries

FedEx Delivery Manager is a suite of options that provide U.S.-based recipients with convenience, flexibility and features to customize deliveries to their homes while packages are in transit, helping recipients avoid the inconvenience of missed deliveries. It's available for package deliveries in the U.S.*

With FedEx Delivery Manager, recipients benefit from:

  • Visibility into packages being delivered to or recently shipped from their home address, without the need for a tracking number or FedEx account number. Only sign-up is required. You can also request updates on the status of your shipments every step of the way, via email, SMS text and/or phone. Available for FedEx Express®, FedEx Ground®, FedEx Home Delivery® and FedEx SmartPost® shipments (shipment-status notifications are not available with FedEx SmartPost).
  • Options that help you control where and when packages are delivered. Options you can request include:
    • Schedule your delivery. Select a date, a time, or a date and time combination that fits your schedule, after the original delivery commitment date and time.** Available for most residential addresses (including Alaska and Hawaii) served by FedEx Express and FedEx Home Delivery, for packages originating from and delivered within the U.S.
      • Delivery on a specific date: Request delivery on a specific business day within 7 calendar days after the original scheduled delivery date. The original delivery commitment time applies.
      • Delivery at a specified time: Request delivery between 5 p.m. and 8 p.m. by the original scheduled delivery date.
      • Delivery on a specific date at a specified time: Request delivery on a specific date and within a specified time period. You choose a 2-hour window between 10 a.m. and 6 p.m. (for FedEx Express) or between 9 a.m. and 8 p.m. (for FedEx Home Delivery), on a business day within 7 calendar days on or after the original scheduled delivery date.
    • Deliver to another address. Have packages delivered somewhere other than the original home address.** Available for all areas served by FedEx Express, FedEx Ground and FedEx Home Delivery.
    • Hold at Location. Have packages held at a nearby FedEx Office or FedEx Express location. Available for FedEx Express, FedEx Ground and FedEx Home Delivery shipments.
    • Sign for a package. Sign for packages in advance of delivery and authorize FedEx to deliver the shipment even if you are not home to receive it. Available only for Indirect Signature Required packages delivered via FedEx Express, FedEx Ground and FedEx Home Delivery. Option applies to all Indirect Signature Required or no-signature-required packages on the same delivery stop.
    • Provide delivery instructions. Provide specific instructions on where you want packages delivered at your home. Options include front porch, back door or patio, side door, main entrance or front desk, security or guard post, and apartment office. Available for FedEx Express, FedEx Ground and FedEx Home Delivery shipments.
    • Request vacation hold. Suspend all deliveries to your home address within a date range (You may suspend delivery for up to 14 days from the date you request the hold. There must be 6 calendar days in-between your vacation holds). Available for FedEx Express, FedEx Ground and FedEx Home Delivery shipments.
  • Access to FedEx Delivery Manager through fedex.com on your desktop, tablet or smartphone, or through our iOS or Android application.

To learn more and sign up for FedEx Delivery Manager, please go to fedex.com/delivery.

*Deliveries to a U.S. home address from outside the U.S. are eligible for all features except the option to schedule your delivery, or request delivery to another address.

** A per-package fee may be assessed for these requests. Recipients will be presented with full charges before confirming their request. All charges are backed by the FedEx Money-Back Guarantee. To request a refund or credit under the FedEx Money Back Guarantee, go to fedex.com/billingadjustment.

FedEx Door Tags: deliveries

You can't always be there to receive your FedEx® shipments. The FedEx door tag system notifies you when we've been there, giving you information regarding FedEx Express® and FedEx Ground® shipments received to let you know:

  • If a shipment was successfully delivered.
  • Where we placed your delivery to minimize theft or damage.
  • What options you have if you missed delivery.

FedEx Express Door Tag

FedEx Express Door Tag

Match the following information with the numbers shown on the door tag above.

1. Get packages your way.
To manage deliveries with ease from your mobile device, download the FedEx app. Both the FedEx app and FedEx Delivery Manager® at fedex.com/delivery provide additional ways to manage your delivery. You can track the status of a shipment, hold your package at a FedEx location of your choice or explore other options.

2. Package not delivered. You can pick up your package at the FedEx location listed on the door tag, after the time noted. Go to fedex.com and enter your door tag number to confirm availability, or call 1.800.GoFedEx 1.800.463.3339. Or go to fedex.com/delivery to choose another option, such as Hold at FedEx Location.

3. Delivery attempts. Explains if another attempt will be made to deliver your package or if this is the final attempt.

4. Delivery requirements. Explains what steps you can take for a successful delivery. More information is provided on the back of the door tag. If a signature is requested and the orange box is checked, sign your name here and we'll leave the package.

5. Package delivered. Indicates where we placed your package, such as the front door or with a neighbor.

 

FedEx Ground Shipment Status Door Tag

FedEx Ground Door Tag

Match the following information with the numbers shown on the door tag above.

1. Get packages your way. With FedEx Delivery Manager®, tell us when and where you would like your packages delivered. Set up notifications, choose delivery locations and times — even change your preferences while packages are in transit. Sign up today at fedex.com/delivery.

2. Package delivered. Indicates where we placed your package, such as at the front door or with a neighbor.

3. Pickup/delivery service days. Service days for FedEx Ground and FedEx Home Delivery® are listed.

4. Package not delivered. Explains why we were unable to deliver and what steps you can take. More information is provided on the back of the door tag. To choose another option, such as Hold at FedEx Location, go to fedex.com/delivery.

5. Signature required. When applicable, if a signature is required, sign your name here and we'll leave the package.

See Pickup Options for information on the pickup section of the FedEx Ground Shipment Status Door Tag.

FedEx® Delivery Signature Options: options that give you extra security

  Indirect Signature
Required
Direct Signature
Required
Adult Signature
Required
Service Description FedEx will obtain a signature in one of three ways:
  • From someone at the delivery address.
  • From a neighbor, building manager or someone at a neighboring address.
  • The recipient can sign a FedEx door tag authorizing release of the package without anyone present.

In the U.S. and Canada, Indirect Signature Required is available for residential shipments only.
FedEx will obtain a signature from someone at the delivery address. If no one is at the address, FedEx may reattempt delivery. Direct Signature Required overrides any recipient release that may be on file for deliveries to nonresidential addresses. For shipments to U.S. destinations, FedEx will obtain a signature from someone at least 21 years old at the delivery address (government-issued photo identification required). For shipments to other destinations, FedEx will obtain a signature from someone at the delivery address who is at least the age of majority in the destination country. If no eligible recipient is at the address, FedEx may reattempt delivery. Adult Signature Required overrides any recipient release that may be on file for deliveries to nonresidential addresses.
Benefits Obtain a signature from someone in one of three ways. Obtain a signature from someone at the delivery address. Obtain a signature from someone at the delivery address who is at least 21 years old (or the age of majority).
Special Fees A fee applies. A fee applies. A fee applies.
Additional Information
  • Available within the U.S. with FedEx Express® package services (excluding FedEx SameDay®), FedEx Ground and FedEx Home Delivery®.
  • Available for international shipments with FedEx International First®, FedEx International Priority®, FedEx International Economy® and FedEx International Ground®.
  • If no signature option is selected, we may deliver residential shipments without a signature.
How to Use Choose all three options from your electronic shipping solution, such as FedEx Ship Manager® at fedex.com. For questions about specific electronic solutions, contact your FedEx account executive.

FedEx Home Delivery®: convenient delivery options

When you ship via FedEx Home Delivery, you can choose one of these convenient delivery options if your recipient has a special delivery need:

  • FedEx Date Certain Home Delivery®. Delivery on a specific date you select, Tuesday through Saturday, provided the date is not before the standard delivery time and is within two weeks after it. Get more details.
  • FedEx Evening Home Delivery®. Delivery between 5 and 8 p.m. on the scheduled date of delivery. Get more details.
  • FedEx Appointment Home Delivery®. We contact the recipient in advance to arrange delivery on a specific date and by a scheduled time. Get more details. 

Saturday delivery: delivery options on Saturday

Service Details
Service Areas: U.S.

Saturday delivery is available in the majority of U.S. cities with FedEx First Overnight®, FedEx Priority Overnight® and FedEx 2Day® services. FedEx First Overnight shipments picked up on Friday can be scheduled for Saturday delivery by 9:30 a.m. in our A1 service area, by 10:00 a.m. in our A2 and A3 service areas, by 10:30 a.m. in our A4 service area, and by 11:30 a.m. in our A5 service area. FedEx Priority Overnight shipments picked up on Friday can be scheduled for Saturday delivery by noon in our A1, A2, AA and A4 service areas and by 1:30 p.m. in our A3, A5 and AM service areas. FedEx 2Day shipments picked up on Thursday can be scheduled for Saturday delivery by 4:30 p.m. (5 p.m. in Alaska) in our A1, A2, AA, A3, A4, A5 and AM primary service areas. Select ZIP codes in our A6 and PM areas may have Saturday delivery as well. Call 1.800.GoFedEx 1.800.463.3339 to determine the service area for your destination. We also offer Saturday delivery in most areas of the U.S. with FedEx SameDay® service, depending upon flight availability.

FedEx Express® Freight Saturday delivery is available to several U.S. markets with FedEx First Overnight® Freight, FedEx 1Day® Freight, FedEx 2Day® Freight and FedEx International Priority® Freight services. FedEx First Overnight Freight shipments picked up on Friday can be scheduled for delivery by 10:30 a.m. in our H0 and H1 service areas, by noon in our H2 service area, and by 1:30 p.m. in our H3 service area. FedEx 1Day Freight shipments picked up on Friday can be scheduled for Saturday delivery by noon in our H0 and H1 service areas, by 1:30 p.m. in our H2 service area, and by 6 p.m. in our H3 service area. FedEx 2Day Freight shipments picked up on Friday can be scheduled for Saturday delivery by 1:30 p.m. in our H0, H1 and H2 service areas, and by 6 p.m. in our H3 service area. Saturday delivery is not available to extended service areas. For an explanation of FedEx Express Freight service areas and delivery commitment times, see Express Freight Delivery Commitments. To check on the service area for your shipment, use the Service Area Locator or call 1.800.332.0807.

A special handling fee applies for Saturday delivery (see Shipping Fees).

Saturday Hold at Location service is available for FedEx Priority Overnight and FedEx 2Day. Saturday Hold at FedEx Location service is not available for FedEx Express Freight.

FedEx Home Delivery® provides standard Saturday delivery to most U.S. residences at no extra cost. FedEx SameDay® is available 365 days a year.

Service Areas: International

For FedEx International Priority®, Saturday delivery is available for shipments from the U.S. to select points in Canada by 5 p.m., and in other countries as well, and a special handling fee will apply. Service is also available to some Far East and Middle Eastern countries that consider Saturday a regular business day. When Saturday is a regular business day in the destination country, Saturday delivery does not have to be marked on the shipment documentation, and the special handling fee does not apply.

Saturday delivery is available in select international destinations via FedEx® International Next Flight. Saturday delivery is not offered for FedEx International Economy® or FedEx Express Freight international services except in countries where Saturday is a regular business day, and to a limited number of Canadian postal codes via FedEx International Priority® Freight.

U.S.-inbound delivery is available in major markets via FedEx International Priority® and FedEx International Priority® Freight.

Exceptions

In Alaska, Saturday delivery is available in A4 and AM primary service areas of Anchorage only. Saturday delivery is available to limited ZIP codes in Honolulu only. For additional details about Alaska and Hawaii shipments, please see FedEx® Alaska and Hawaii services.

Special Instructions

Go to the drop-off locator to see which FedEx locations offer Hold at Location service on Saturday.

Special Fees

Fees may apply for Saturday service.

Hold at Location: hold for recipient pickup

Service Details
Service Description Select this option if you want your packages held for pickup at an eligible FedEx location. It's the secure, convenient way to ensure a FedEx Express® or FedEx Ground® shipment arrives when and where your recipient needs it. To choose it, specify Hold at Location when you complete your shipment's documentation. Or, if the shipment is already on its way, you can request a redirect to an eligible FedEx location in the delivery area of the original destination address.

Service Days Monday–Friday; Saturday service available at some locations.
Service Area Available for FedEx Express and FedEx Ground shipments throughout the U.S. and for certain FedEx Express international shipments. Redirect to Hold is available in the U.S. only.
How to Use Select the Hold at Location option in the Special Services section of FedEx Ship Manager® at fedex.com. Eligible FedEx shipping locations are provided based on proximity to your recipient's address. Hover your cursor over any address for hours of operation and additional information about that location. For other locations, select "View more locations" or enter a specific address.

You can also select Hold at Location on the FedEx® US Airbill or FedEx Ground Order Form. For location addresses and hours, check our drop-off locator or call 1.800.GoFedEx 1.800.463.3339 and say "find FedEx locations."

Recipients can also select Hold at Location via FedEx Delivery Manager®, for U.S. package deliveries to residential addresses.

To request a redirect of FedEx Express, FedEx Ground and FedEx Home Delivery® shipments in transit, go to fedex.com (enter the tracking or door tag number and select Hold at Location) or call 1.800.GoFedEx 1.800.463.3339.

Internationally, Hold at Location is available for FedEx Express shipments at select locations; call 1.800.GoFedEx 1.800.463.3339 and say "international services" for details. To request it, select Hold at Location on shipment documentation and enter the recipient street address and phone number, plus the location code, which we can provide when you call us.

Shipments not picked up by the recipient within five business days at the destination location will be considered undeliverable.
Special Instructions Packages can be held at FedEx Office® Print and Ship Center and FedEx Office® Ship Center locations (FedEx Express and FedEx Ground shipments) and FedEx Ship Center® locations (FedEx Express shipments only). If you include the recipient's telephone number in your documentation, we'll try to contact the recipient after the package arrives at our facility. A government-issued photo ID is required to pick up packages. For Redirect to Hold shipments, the address on the package must match that on the photo ID.
Special Fees This service option is free.
Availability Hold at Location is available with the following services:
Additional Information FedEx Priority Overnight and FedEx 1Day Freight shipments normally are available for pickup by 9 a.m. or 9:30 a.m. (Monday–Friday) the next business day after shipment at most FedEx locations. FedEx Standard Overnight shipments normally are available for pickup by noon the next business day. FedEx 2Day A.M. shipments normally are available for pickup by 9 a.m. or 9:30 a.m. (Monday–Friday) the second business day after shipment at most FedEx locations. FedEx 2Day, FedEx Express Saver, FedEx 2Day Freight and FedEx 3Day Freight shipments normally are available by noon (Monday–Friday) on the scheduled day of delivery at most FedEx locations. (Hold at Location is not available for FedEx SameDay® or FedEx First Overnight®.) Different pickup times may apply for Hold at Location shipments in Alaska and Hawaii. Go to Find FedEx Locations to confirm Hold at Location pickup times.

FedEx Priority Overnight, FedEx Standard Overnight, FedEx 2Day A.M. and FedEx 2Day Hold at Location shipments not picked up within five business days from the date of shipment will be considered undeliverable. If a FedEx Express® Freight "hold" shipment is not picked up, we will attempt to contact the recipient. After three attempts to notify the recipient or shipper, or five business days after the initial notification, whichever occurs first, or if the recipient refuses a freight shipment and delivery cannot be completed, the shipment will be considered undeliverable.

FedEx Ground shipments normally are available for pickup by end of business day on the scheduled delivery day.

FedEx Express, FedEx Ground and FedEx Home Delivery packages redirected to hold will normally be available next business day after the scheduled delivery day.

FedEx Express shipments containing dangerous goods are not eligible for Hold at Location at FedEx Office locations. FedEx Ground C.O.D. shipments and shipments containing hazardous materials are not eligible for Hold at Location.

Hold at Location is not available at certain FedEx Office locations in hotels, convention centers and universities. FedEx Office products, services and hours vary by location.

Inside delivery: charge for inside delivery (FedEx Express® Freight)

When requested, FedEx may move U.S. express freight shipments to positions beyond the adjacent loading area. In doing so, we will assess an inside delivery charge in addition to all other applicable charges. The adjacent loading area is defined as a delivery site that is directly accessible from the curb and is no more than 50 feet inside the outermost door. We will assess an inside delivery charge when shipment breakdown is necessary to fit a shipment through a doorway. FedEx does not provide piece count or piece count verification when a breakdown of a freight shipment occurs at the delivery site.

See Shipping Fees.

Address correction: correcting incomplete or inaccurate recipient addresses

Express
If the shipper provides an incomplete or incorrect recipient address, we may attempt to find the correct address and complete the delivery, and a special handling fee will apply (see Shipping Fees). We may use the address included in the shipper's electronic shipment information to determine whether an address correction is necessary. Address correction is also required if the recipient phone number is omitted for a Rural Delivery (RD) address or a Star Route Assignment (SRA) address in Alaska. If we are unable to complete delivery under these circumstances, we are not liable for failing to meet our delivery commitment.

Within the U.S., we also will assess this fee if the address is a P.O. box number or P.O. box ZIP code. For international shipments destined to a P.O. box address, we may assess the fee if a valid telephone, fax or telex number is not provided for the recipient.

For FedEx International Broker Select®, the address correction fee will apply if a broker's address is incomplete or incorrect on an international air waybill or other shipping documentation. If we cannot determine the correct address or cannot reach the broker, we may attempt to contact the sender for address clarification or instructions to return the shipment. We are not liable for failing to meet our delivery commitment time for any shipment with an incomplete or incorrect broker address.

Ground
If the shipper provides an incomplete, incorrect or P.O. box recipient address, we may attempt to determine the correct address, complete delivery and notify the shipper of the address correction. We may use the address included in the shipper's electronic shipment information to determine whether an address correction is necessary. A special handling fee will apply for delivery or attempted delivery to the corrected address (see Shipping Fees). The money-back guarantee does not apply to these shipments, and we are not liable for failing to complete delivery or meet our scheduled delivery time.

Delivery reattempts: redelivery to your recipient

Express and Ground U.S. Nonresidential Shipments. FedEx Express and FedEx Ground will reattempt delivery if: 1) no one at the recipient address or a neighboring address is available to sign for the package and there is no signature release on file; or 2) the shipper has selected a FedEx® Delivery Signature Option and no eligible recipient is available to sign for the package.

Express and Ground U.S. Residential Shipments. FedEx Express, FedEx Ground and FedEx Home Delivery® will reattempt delivery either automatically or upon request if: 1) the shipper has selected a FedEx Delivery Signature Option and no eligible recipient is available to sign for the package; or 2) we, at our sole discretion, determine the package may not be released. Some exceptions apply. See the FedEx Express Terms and Conditions and FedEx Ground Tariff in the FedEx Service Guide for details.

Express Packages (International). For FedEx Express® international packages, we will reattempt delivery if: 1) no one at the recipient address or a neighboring address is available to sign for the package and there is no signature release on file; 2) the shipper has selected a FedEx Delivery Signature Option and no eligible recipient is available to sign for the package; or 3) we, at our sole discretion, determine the package may not be released. If delivery of a shipment to a residential address (including a residence used as an office) cannot be completed on the initial attempt, we may, at our sole discretion, either reattempt delivery, hold the shipment at our facility until we contact the recipient for further delivery instructions, or both. After three attempts to deliver and/or three attempts to notify the recipient, or five business days from the date of shipment, whichever occurs first, the shipment may be considered undeliverable.

Ground Packages (International). FedEx Ground will reattempt delivery if: 1) for residential deliveries, no one at the recipient address or a neighboring address is available to sign for the package and there is no signature release on file; 2) the shipper has selected a FedEx Delivery Signature Option and no eligible recipient is available to sign for the package; or 3) we, at our sole discretion, determine the package may not be released. Some exceptions apply. See the FedEx Ground Tariff for details.

FedEx First Overnight® and FedEx International First® (U.S. Inbound). We may provide three delivery attempts. For shipments that cannot be delivered on the first attempt by the FedEx First Overnight or FedEx International First commitment time, we may reattempt delivery by the FedEx Priority Overnight® or FedEx International Priority® commitment time on the same day as the first attempted delivery. If necessary, a second reattempt may occur by the FedEx Priority Overnight or FedEx International Priority commitment time the following business day.

Express Freight. If we cannot complete delivery of a U.S. express freight or international express freight shipment on the initial delivery attempt, the freight will be returned to the nearest FedEx Express Freight ramp location. We will not reattempt delivery unless the shipper or recipient requests it. For U.S. express freight shipments, each shipper- or recipient-arranged reattempt will be subject to a delivery reattempt charge in addition to all other applicable charges. After three attempts to notify the recipient or shipper, or five business days after the initial delivery attempt, whichever comes first, the shipment may be considered undeliverable.

See Shipping Fees.

Reroute of shipment: rerouting shipments to a different address

A shipping fee is billed to the account number specified on the FedEx airbill or shipping label for each rerouted FedEx Express® package; it appears as an address correction on the invoice. Reroutes can include delivering to a different address in the same city or changing a hold-at-location instruction to courier delivery. Only one reroute is allowed per package. Any requested change to an address that is not a reroute or an address correction is a new shipment, and new shipping charges will apply.

FedEx may redirect FedEx Express, FedEx Ground® and FedEx Home Delivery® shipments to an eligible FedEx shipping location that offers Hold at Location service, subject to the following conditions:

1. To request a redirect, enter your tracking number or door-tag number at fedex.com, or call 1.800.GoFedEx 1.800.463.3339. There is no additional charge for this service.

2. Shipments that are requested to be redirected to Hold at Location are not eligible for our money-back guarantee. We have no liability or any remedy for service failure for these shipments.

3. Only one redirect is allowed per package.

4. The person authorized to pick up the package may be required to provide photo identification.

See Shipping Fees.

Pickup options

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FedEx Door Tags: pickups

You can't always be there when we stop by to pick up your FedEx® shipments. The FedEx door tag system notifies you when we've been there, giving you information regarding FedEx Express® and FedEx Ground® shipments scheduled for pickup to let you know:

  • If a shipment was successfully picked up.
  • What options you have if you missed the scheduled pickup.

FedEx Express Pickup Notice

FedEx Express Pickup Notice

Match the following information with the numbers shown on the pickup notice above.

1. Package picked up. Indicates that we picked up your package. Tracking information is provided on the back of the pickup notice.

2. Package not picked up. Explains why we were unable to pick up and what steps you can take.

 

FedEx Ground Shipment Status Door Tag

FedEx Ground Door Tag

Match the following information with the number shown on the door tag above.

1. Package not picked up. This section has details on our pickup attempts. We may make three attempts to pick up FedEx Ground® Call Tag shipments. Pickups for other shipment types must be rescheduled.

Pickup service: pickup at your location

You can schedule a FedEx Express pickup for the same day (provided you request it before the cut-off time in your area) or the next business day. FedEx Ground pickups can be scheduled for the next business day or up to 10 business days in advance. FedEx Ground® same-day pickup service is available in select areas (provided you request it before the cut-off time in your area) for FedEx Ground and FedEx Home Delivery® packages, excluding FedEx Ground return solutions.

  • Select Schedule a Pickup or call 1.800.GoFedEx 1.800.463.3339 and say "schedule a pickup."
  • Talk to your FedEx account executive or call 1.800.GoFedEx 1.800.463.3339 to see if you qualify for regular scheduled pickup.

Additional Information

FedEx Express. A charge applies when you request a pickup, including requests made using FedEx electronic shipping solutions or by calling 1.800.GoFedEx 1.800.463.3339 (say "schedule a pickup"). The charge is itemized separately on your invoice. If you pay by cash (which is not accepted at all pickup locations), check, money order or credit card, the charge will be collected when you tender the package. This charge does not apply if you drop off your package at a FedEx shipping location or if you have regular scheduled pickup. See Shipping Fees.

FedEx Ground. FedEx Ground provides pickup service upon request, for an additional charge. For regular-scheduled-pickup customers, we assess the ground weekly pickup fee to the account number associated with the regular scheduled pickup. Also see FedEx Ground Alternate Address Pickup. For customers who do not have a regular scheduled pickup, we assess a per-package on-call pickup charge. Ground on-call pickup charges do not apply if you drop off your package at a FedEx shipping location. On-call pickup charges also do not apply to FedEx Ground® Package Returns Program pickups. See Shipping Fees.

Saturday pickup: pickup options on Saturday

Service Details
Service Areas: U.S. Saturday pickup is available in our A1, A2, AA, A3, A4, A5 and AM primary service areas for FedEx First Overnight®, FedEx Priority Overnight®, FedEx Standard Overnight®, FedEx 2Day® A.M., FedEx 2Day®, and FedEx Express Saver® services. Select ZIP codes in our A6 and PM service areas have Saturday pickup as well.

FedEx Express® Freight Saturday pickup is available in several U.S. markets with FedEx First Overnight® Freight, FedEx 1Day® Freight, FedEx 2Day® Freight, FedEx 3Day® Freight, FedEx International Priority® Freight and FedEx International Economy® Freight services. Saturday pickup is not available in extended service areas. For an explanation of FedEx Express Freight service areas and delivery commitment times, see Express Freight Delivery Commitments. To check the service area for your shipment, see the Service Area Locator or call 1.800.332.0807.

A special handling fee applies for Saturday pickup (see Shipping Fees).
Service Areas: International Shipments to international destinations may be picked up in the U.S. on Saturday in our A1, A2, A3, AA and AM primary service areas for a special handling fee (see Shipping Fees). There is no additional charge to drop off your shipments on Saturday at a FedEx location (not all FedEx Express® Drop Box locations offer Saturday pickup).

Saturday pickup is not offered for FedEx International Economy® or FedEx Express® Freight international services except in countries where Saturday is a regular business day.
Exceptions In Alaska, Saturday pickup and drop-off are available in Anchorage only. For additional details about Alaska and Hawaii shipments, please see FedEx® Alaska and Hawaii services.
Special Instructions Many staffed FedEx drop-off locations are open on Saturday, and some FedEx Express Drop Box locations have Saturday pickup. Go to the drop-off locator to see FedEx locations served on Saturday.
Special Fees Fees may apply for Saturday service and, if applicable, courier pickup.

Regular scheduled pickup: scheduled pickup at your location

FedEx Express pickup charges do not apply if you drop off your package at a FedEx shipping location or if you have regular scheduled pickup. Talk to your FedEx account executive or call 1.800.GoFedEx 1.800.463.3339 to see if you qualify for regular scheduled pickup.

FedEx Ground customers with a regular scheduled pickup are assessed a weekly pickup fee to the account number associated with the regular scheduled pickup. See Shipping Fees. Talk to your FedEx account executive or call 1.800.GoFedEx 1.800.463.3339 to see if you qualify for regular scheduled pickup.

FedEx Ground® Alternate Address Pickup

For regular-scheduled-pickup customers, upon request, we may provide pickup service to another address other than the shipping location associated with the FedEx Ground account number for an additional charge per unique address per week. See Shipping Fees.

For customers who do not have a regular scheduled pickup, we may, upon request, provide pickup service to another address other than the shipping location associated with the FedEx Ground account number for a per-package charge. See Shipping Fees.

Inside pickup: charge for inside pickup at your location (FedEx Express® Freight)

When you request, FedEx may move U.S. express freight shipments and FedEx International Premium® shipments from positions beyond the adjacent loading area. In doing so, we will assess an inside pickup charge in addition to all other applicable charges. The adjacent loading area is defined as a pickup site that is directly accessible from the curb and is no more than 50 feet inside the outermost door.

See Shipping Fees.

Proof-of-delivery options

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FedEx Signature Proof of Delivery: an image of your recipient's signature

Service Details 
Service Description Get an image of your recipient’s signature for your records.
Instructions Select Obtain Proof of Delivery from the Tracking tab to see the signature image online or have it faxed free of charge. (A FedEx account number is required to get complete proof-of-delivery information.) Or call 1.800.GoFedEx 1.800.463.3339 to request this information via fax (or, for a $6 charge, delivered to you via FedEx Standard Overnight® envelope).
Benefits Flexible options provide signatures via your electronic shipping solution, fedex.com or fax, or delivered to you via FedEx.
Availability Available with most shipments within the U.S. and to Canada and Puerto Rico.
Special Fees A fee applies to have the signature information delivered to you in a FedEx® Envelope (we'll send it via FedEx Standard Overnight).

Collect-on-delivery options

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FedEx® Collect on Delivery: C.O.D. payment for U.S. express shipments

Service Details
Service Description FedEx is known for fast payment return, typically by the next business day. FedEx C.O.D. service is a great way to expand payment options for your customers.
Service Area Available within the U.S.
Additional Information FedEx tries to contact your recipient before delivery so payment is ready. You choose the format you prefer: personal check, money order, cashier's check, company check, official check or certified check. We return payment to you the next business day via FedEx Standard Overnight® (where available, otherwise FedEx 2Day®).
Exceptions C.O.D. service is not available:
  • With FedEx SameDay®, FedEx First Overnight® or FedEx First Overnight® Freight.
  • For shipments rated with FedEx One Rate® pricing.
  • To and from extended service areas for FedEx Express® Freight shipments.
  • To and from Puerto Rico or other international locations.
Special Instructions Specify secured or unsecured1 payment type when preparing the shipping label (if using manual airbills, use the FedEx C.O.D. Airbill).
Special Fees A fee applies.
Availability FedEx Collect on Delivery is available with the following shipping services:
FedEx Priority Overnight®
FedEx Standard Overnight®
FedEx 2Day® A.M.
FedEx 2Day®
FedEx Express Saver®
U.S. FedEx Express® Freight


Additional Information

The delivery commitment for the C.O.D. payment instrument collected upon delivery is the same as FedEx Standard Overnight in AA, A1, A2, A3, A4, A5, A6 and AM areas, and FedEx 2Day in PM and RM areas. To determine which service area your destination address falls within (A1, A2, AA, etc.), call 1.800.GoFedEx 1.800.463.3339.

Dangerous goods may be shipped via C.O.D. service using FedEx electronic shipping systems, but not when using the FedEx C.O.D. Airbill.

Indirect delivery (except Hold at Location), signature release or controlled deliveries are not offered for C.O.D. shipments. If a C.O.D. shipment is refused by the recipient, FedEx will return the shipment to the sender.

1Secured = Money order, cashier's check or official check. Unsecured = Personal check, money order, cashier's check, company check, official check or certified check.

FedEx Ground® C.O.D.: C.O.D. payment for ground shipments

Service Details
Service Description FedEx Ground C.O.D. enables you to extend new payment options to your customers. You have three ways to get your money — and we are the only ground carrier that accepts cash.
Delivery Area U.S. and Canada.
Additional Information
  • Choose Currency C.O.D. if you want us to collect cash from your recipient (additional fee applies).
  • Choose Guaranteed Funds C.O.D. if you want us to collect payment in the form of certified check, money order or cashier's check.
  • Choose Regular C.O.D. if you do not want to designate the type of payment to be collected (guaranteed funds, company or personal check).
Special Instructions Recipients must make C.O.D. checks payable to the sender, not FedEx Ground. Funds for Canada-bound shipments must be drawn in Canadian dollars.1
Special Fees A fee applies.
Availability FedEx Ground C.O.D. is available with the following services:
FedEx Ground®
FedEx Ground Multiweight®
FedEx International Ground®
This option is not available with FedEx Home Delivery®.
How to Use Contact your FedEx account executive to sign up.


1The Canadian currency exchange rate does not include your bank's service fee. Your bank can tell you what this fee will be.

FedEx Ground® Electronic C.O.D. (E.C.O.D.): direct deposit for C.O.D. payment

Service Details 
Service Description FedEx Ground E.C.O.D. gives you fast payment return because the money is deposited in your bank account within 24 or 48 hours after delivery, whichever you choose. Paperless payment transfer results in reduced paperwork for you.
Delivery Area U.S.
Additional Information You receive a timely remittance report with full details.
Exceptions Not available for Canada shipments.
Special Fees A fee applies.
Availability FedEx Ground E.C.O.D. is available with FedEx Ground®.
This option is not available with FedEx Home Delivery®.
How to Use Your FedEx account executive can help set this up.

Duties and taxes: additional charges for international shipments

Duties and taxes, including goods and services tax (GST) and value-added tax (VAT), may be assessed on the contents of the shipment. Any such charges will be billed to the recipient, unless you instruct us otherwise. In the event we advance duties and taxes on any given shipment, the payer will be assessed an ancillary clearance service fee based on a flat rate or on a percentage of the total amount advanced.

See the Duties and Taxes section in the FedEx Express International Terms and Conditions and the International Service Conditions section in the FedEx Ground Tariff for details.

Terms and conditions

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