FedEx Service Alerts

Weather, natural disasters and other uncontrollable events can interrupt FedEx transportation flow – and your supply chain – anytime, anywhere and with little warning. As interruptions occur, we will update this page with the latest Service Alerts to keep you informed.

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Winter Storm

Last updated: January 26, 2015

A winter storm is causing hazardous conditions in the northeastern U.S. Our top priority is the safety and well-being of our team members, as well as providing the highest level of service to our customers. Although contingency plans are in place, some service delays and disruptions can be anticipated for inbound and outbound shipments in NY. FedEx is committed to providing service to the best of our ability in areas that can be safely accessed.

Please continue to check FedEx Service Alerts for updates.

Click here to download additional details on cities, states and ZIP Codes affected.

Up to date information on weather advisories can be found at the National Weather Service.

FedEx cares about your safety and we encourage you to prepare for natural disasters. Click here to learn how to prepare your family. To prepare your small business, click here to download a free preparedness checklist.

Shipping to affected areas?
To help avoid delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries before and after the storm. In the event of evacuations, shipments not delivered before the storm will be secured in one of our facilities. Delivery will be attempted when it is safe to do so.

Note that potential service disruptions may not affect FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, etc. the same. This may result in different levels of impact as well as cities, states and ZIP Codes serviced.

Continue to check fedex.com for service updates. For specific shipment status information, please track your shipment at fedex.com. You can also contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or stay up to date by subscribing to service disruption e-mail notifications at the FedEx E-Mail Subscription Center. Consistent with the provisions of the FedEx Service Guide, shipments delayed due to hurricane are not eligible for a refund or credit under the money-back guarantee policy.