FedEx Service Alerts
Weather, natural disasters and other uncontrollable events can interrupt FedEx transportation flow – and your supply chain – anytime, anywhere and with little warning. As interruptions occur, we will update this page with the latest Service Alerts to keep you informed.
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Last updated: May 21, 2013
Our thoughts and prayers are with all those affected by this disaster. FedEx is committed to resume service safely to all affected areas as quickly as possible. Our top priority is the safety and well-being of our team members, as well as providing the highest level of service to our customers. Although contingency plans are in place, some service delays and disruptions can be anticipated in and around Moore, Oklahoma. FedEx is committed to providing service to the best of our ability in areas that can be safely accessed. Please continue to check fedex.com for updates.
Up to date information on weather advisories can be found at the National Weather Service.
FedEx cares about your safety and we encourage you to prepare for natural disasters. The Red Cross provides information on how to prepare your family at http://www.redcross.org/prepare/location/home-family. To prepare your small business, you can download a free preparedness checklist at http://www.fedex.com/us/small-business/index.html.
Shipping to affected areas?
To help avoid delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries before and after the Oklahoma tornadoes. In the event of evacuations, shipments not delivered before the Oklahoma tornadoes will be secured in one of our facilities. Delivery will be attempted when it is safe to do so.
Note that potential service disruptions may not affect FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, etc. the same. This may result in different levels of impact as well as cities, states and ZIP Codes serviced.
Continue to check fedex.com for service updates. For specific shipment status information, please track your shipment at fedex.com. You can also contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or stay up to date by subscribing to FedEx Service Alert e-mail notifications at the FedEx E-Mail Subscription Center. Consistent with the provisions of the FedEx Service Guide, shipments delayed due to Oklahoma tornadoes are not eligible for a refund or credit under the money-back guarantee policy.