FedEx Service Alerts

Weather, natural disasters and other uncontrollable events can interrupt FedEx transportation flow – and your supply chain – anytime, anywhere and with little warning. As interruptions occur, we will update this page with the latest Service Alerts to keep you informed.

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FedEx Express National Service Disruption

Last Update: March 6, 2015

Winter weather including extremely cold temperatures impacted the Memphis hub last night, resulting in inbound and outbound flight delays. Potential delays are possible for package deliveries across the U.S. with a delivery commitment of March 6, 2015. FedEx is committed to provide service to the best of our ability. Please continue to check fedex.com for updates.

Continue to check the status of your shipments on fedex.com or go to fedex.com for updates to FedEx Service Alerts. You can also contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or stay up to date by subscribing to service disruption email notifications at the FedEx Email Subscription Center.

Operational impacts to other FedEx operating companies may vary due to local weather conditions.

Consistent with the provisions of the FedEx Service Guide, FedEx Express money-back guarantee is suspended for U.S. packages and shipments inbound into the U.S. from international locations with a delivery commitment of March 6, 2015.

 

Winter Storm

Last Update: March 6, 2015

The winter storm that brought hazardous conditions across the southeastern and northeastern U.S. earlier is still leaving difficult conditions and continues to affect FedEx operations. Unavoidable service delays should be expected due to local road conditions. FedEx is committed to providing service to the best of our ability in areas affected by the storm and as local conditions allow. We will continue to monitor the situation to minimize the impact on service.

Please continue to check FedEx Service Alerts for updates.

Click here to download additional details on cities, states and ZIP Codes affected.

Up to date information on weather advisories can be found at the National Weather Service.

FedEx cares about your safety and we encourage you to prepare for natural disasters. Click here to learn how to prepare your family. To prepare your small business, click here to download a free preparedness checklist.

Shipping to affected areas?
To help avoid delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries before and after the storm. In the event of evacuations, shipments not delivered before the storm will be secured in one of our facilities. Delivery will be attempted when it is safe to do so.

Note that potential service disruptions may not affect FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, etc. the same. This may result in different levels of impact as well as cities, states and ZIP Codes serviced.

Continue to check fedex.com for service updates. For specific shipment status information, please track your shipment at fedex.com. You can also contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or stay up to date by subscribing to FedEx Service Alert email notifications at the FedEx Email Subscription Center. Consistent with the provisions of the FedEx Service Guide, shipments delayed due to the storm are not eligible for a refund or credit under the money-back guarantee policy.