FedEx Service Alerts

Weather, natural disasters and other uncontrollable events can interrupt FedEx transportation flow – and your supply chain – anytime, anywhere and with little warning. As interruptions occur, we will update this page with the latest Service Alerts to keep you informed.

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Winter Storms

Last updated: January 21, 2017

FedEx is closely monitoring winter storms affecting the Northwest, Midwest, and Northeast U.S. Contingency plans are in place to ensure the safety and well-being of our team members and to minimize the effects of these storms on service. These storms often cause pickup and delivery delays and disruptions for FedEx customers. FedEx will be prepared to provide service to the best of our ability in areas affected by the storms and as local conditions allow.

Please continue to check FedEx Service Alerts for updates.

Continue to check the status of your shipments on fedex.com before going to any staffed FedEx location. You can also contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or stay up to date by subscribing to service disruption email notifications at the FedEx Email Subscription Center.

Up to date information on weather advisories can be found at the National Weather Service.

FedEx cares about your safety and we encourage you to prepare for natural disasters. Click here to learn how to prepare your family. To prepare your small business, click here to download a free preparedness checklist.

Shipping to affected areas?
To help avoid delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries before and after the storms. In the event of evacuations, shipments not delivered before the storms will be secured in one of our facilities. Delivery will be attempted when it is safe to do so.

Note that potential service disruptions may not affect FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, etc. the same. This may result in different levels of impact as well as cities, states and ZIP Codes serviced.

Continue to check fedex.com for service updates. For specific shipment status information, please track your shipment at fedex.com. You can also contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or stay up to date by subscribing to FedEx Service Alert email notifications at the FedEx Email Subscription Center. Consistent with the provisions of the FedEx Service Guide, shipments delayed due to the storms are not eligible for a refund or credit under the money-back guarantee policy.

 

2017 United States Presidential Inauguration

Heightened security measures for the 2017 United States Presidential Inauguration will include extensive road closures and restricted access to many locations in the Washington, D.C. area including some bridges and tunnels leading into and out of the area. FedEx will be operating during these events, however because of enhanced local security measures and mandates set forth by the U.S. Department of Homeland Security for this National Special Security Event (NSSE), customers may experience service delays and disruptions in and around the security zones.

We have implemented contingency plans to help mitigate delays. Our goal is 100% reliability and we appreciate our customers’ patience and understanding while our operations teams work to minimize any delays. Please continue to check fedex.com for updates.

Click here to download additional details on cities, states and ZIP Codes affected.

To view a map of restricted areas and road closures, go to the U.S. Secret Service website to view the U.S. Secret Service Press Release for the 2017 Presidential Inauguration Security Information.

Consistent with the provisions of the FedEx Service Guide, the Money-Back Guarantee will not apply for service to affected areas with a delivery commitment of January 18 – 22, 2017.