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Printer-Friendly Pick Up Your Package on Your Schedule

If you or your customers can’t be there to receive a shipment, our Hold at FedEx Location service now offers more options at no charge.

No one available to receive your next shipment? No problem. Whether your shipment is traveling inbound or outbound, our Hold at FedEx Location service — which is completely free — allows you to send packages on your schedule, and the recipients to pick up packages on theirs.

We’ve recently expanded the service, too, so whether you choose FedEx Express®, FedEx Ground® or FedEx Home Delivery®, we can hold your packages for convenient pickup for up to five days at a nearby FedEx Office location. Hold at FedEx Location is also available for FedEx Express international shipments at select locations; call 1.800.GoFedEx 1.800.463.3339 and say "international services" for details.

You’re in control
This service is easy to use: Simply designate Hold at FedEx Location when creating your shipping label or documentation. To find a location — and learn more about the available options — go to Hold at FedEx Location. Include the recipients’ telephone number in your documentation and we'll try to contact them after the package arrives at our facility. If you’re a retailer, your customers will love this concierge-level service.

Perfect for you and your business
The convenience, flexibility and cost savings benefit your business in a number of scenarios:

  • If you’re a retailer, you can promote Hold at FedEx Location as an option to improve customer satisfaction, reduce returns and avoid residential delivery fees.
  • If you’re a mobile professional, you can use Hold at FedEx Location to increase control over your shipments and to access the support of added business services available at FedEx Office locations when you’re on the go.
  • If you’re expecting a shipment, you can use Hold at FedEx Location for peace of mind. Your package won’t be left unattended at your door — and you can pick it up at your convenience.

Learn more about Hold at FedEx Location service
Go to the Returns and Extra Services section of Our Services on fedex.com.

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