2014 FedEx Racing Recognition Program – "Along for the Ride"
Before the #11 FedEx Toyota takes to the track, a team of highly-motivated and highly-skilled engineers, fabricators and crew members make sure it's prepared to race – and win. The same is true at FedEx, where every team member is integral to the performance of the company as a whole.
The FedEx Racing® Recognition Program was created as an opportunity for FedEx Express, FedEx Ground, FedEx Freight and FedEx Office to recognize high-performing hubs, regions, stations, stores and beyond for fulfilling the Purple Promise each and every day.
Each week during the 2014 Sprint Cup season, the b-post on the #11 FedEx Camry will carry the selected designator in front of fans attending the race in person and a national audience watching the race broadcast on television. Taking our great FedEx team members "Along for the Ride" with Denny this season, is our way of saying thanks for being part of the FedEx team.
Boca Raton Resort and Club is a leading Hotel & Convention store team in our annual President's Club program. President's Club recognizes champion results in combined performance areas (i.e., Sales performance, Profit to Plan, Pack & Ship and We Listen Scores).
How the team is leading: Our success lies in the teamwork. Every team member in the HCO prides themselves in delivering the Purple Promise in each transaction and interaction. We nurture personal relationships with the Hotel guests, Hotel employees and Resort members.
For the Toyota/Save Mart 350, FedEx Freight recognizes the company's Eureka, Calif., service center by featuring the call letters EKA on the #11 FedEx Freight race car. The Eureka center opened in 1981, and has operated for more than 30 years. Team members are committed to make every FedEx experience outstanding, serving customers in the coastal areas of Northern California and Southern Oregon.
On June 15th, DTW went "Along for the Ride" with Denny Hamlin and the #11 FedEx Express Toyota at the Quicken Loans 400 at the Michigan International Speedway. The #11 carried the letters DTW on the b-posts between the windows in recognition of the AGFS teams in the Detroit Market.
Much like Denny Hamlin and the FedEx #11 race team, the DTW market has been working as a cohesive team in their goal to provide better service for their customers. No race can be won without the team working together. Also like Denny Hamlin and his team, expect many future races to be won by the AGFS / USGO team in the Detroit market. The DTW team has performed very well and has taken various actions which have resulted in:.
- Reduced transit RDL failure to .89% in April 2014.
- Significant reduction in overall service failures to the customers in the Detroit market.
- Significant reduction in outbound flight delays out of the Detroit market.
- AGFS working together as a strong cohesive team resulting in better service for the customer.
The FedEx DTW crew is winning the package delivery race through operational excellence! And, as with any true winning team, DTW gives back to the community with time, contributions, and leadership. Bravo Zulu to everyone in the DTW market!
The FedEx Ground Western Rockies district was recognized for its commitment to delivering outstanding customer experiences with its district code "WROK" on the b-post of the #11 FedEx Ground Toyota. The Western Rockies district extends from its Salt Lake City hub to include most of Idaho, Nevada and Utah.
During the FedEx 400 at Dover International Speedway, the #11 FedEx Freight race car featured the call letters HSG, recognizing the FedEx Freight service center in Harrisburg, Pa. Opened in 1999, the Harrisburg service center averages 975 shipments per day. More than 100 employees serve customers in South Central Pennsylvania with 99 percent on-time deliveries.
San Diego Mission Valley is a leading store team in our annual President's Club program. President's Club recognizes champion results in combined performance areas (i.e., Sales performance, profit dollars, Pack & Ship and We Listen scores).
The San Diego Mission Valley team is leading the nation by being customer and revenue focused. There is no customer job or request too big or little. The team members get to know their customers by asking questions and doing a great job giving their Senior Center Manager leads to share with their partners in Sales. This focus has allowed the team to win many projects and achieve their leading results.
FedEx Office is proud to recognize this team for demonstrating the Purple Promise with our customers and business partners.
On Saturday, May 17, the LFIA U.S. Operations station team went "Along for the Ride" with Denny Hamlin and the #11 FedEx Express Toyota for the NASCAR Sprint All-Star Race at Charlotte Motor Speedway. The #11 car carried the letters LFIA on the B-posts between the windows in recognition of everyone's contribution for attaining the station's PSP goals.
- LFIA is achieving its Injury and Accident rates, and was honored with the Safety Quality Award (Large Location) in March.
- On Service, LFIA is meeting or exceeding all nine Service Measurements for the fiscal year.
- Also, the LFI team is meeting its "check book" financial goals for FY14.
Congratulations to everyone at LFI for these accomplishments!
FedEx Freight salutes team members in Rock Island, Ill., displaying the service center call letters RKI on the #11 FedEx Freight race car during the Kansas 400 at the Kansas Speedway. The service center, which opened in 2009, is an award-winning operation with more than 200 employees and growing. It serves eastern Iowa and western Illinois.
Over the past year, the Air Ground and Freight Services operations team in the Mobile, AL market has achieved: "Zero" controllable a/c delays; An AGFS pickup reliability of 99.78%; plus, the highest productivity levels in the AGFS Southern Region.
All of the BFM-based team members are winning the package delivery race through operational excellence! And, as with any true winning team, BFM gives back to the United Way & March of Dimes – with time, funds, and leadership. BZ to everyone in the BFM market!
The FedEx Ground Northwest district will be recognized for its commitment to delivering outstanding customer experiences with its district code "NWST" on the b-post of the #11 FedEx Ground Toyota. The Northwest district includes the Portland hub and surrounding stations in Washington, Oregon, Alaska and the northern Idaho Panhandle.
South Texas is a leading Sales team in our annual President's Club program. President's Club recognizes champion results in combined performance areas (i.e., Sales performance and profit dollars).
The South Texas Sales team is leading the nation based on the strength of the entire team. The AE team is always on the lookout to provide additional value to our customers by suggesting new products and services. We have several strong portfolio customers that receive exceptional support from the Sales Customer Service Specialist and Customer Consultant team. Our operations partners deliver flawlessly from the Office and Print Center to the Manufacturing Network. Our total team approach is truly the reason for our success!
FedEx Office is proud to recognize this team for proudly living out the Purple Promise to all of our customers and business partners.
FedEx Freight gives recognition to its Valdosta, Ga., service center by displaying the call letters VLD on the #11 FedEx Freight race car at the Martinsville Speedway. The service center, with 108 doors and more than 100 team members, serves customers in southern Georgia and northern Florida.
The Ontario, CA station operations team's service area spans 2,500 square miles and is home to five of our top 20 customers, including Amazon, Apple, and DIRECTV. ONTA handles more than 50,000 packages daily and is one of the largest total volume stations in FedEx Express. In addition to providing their customers with outstanding service, the 400+ employees at ONTA also maintain a very strong presence in the community. Congratulations to everyone at ONTA for outstanding success in making a difference in your community.
FedEx Freight recognizes its Columbia, S.C., service center by displaying the call letters CUB on the #11 FedEx Freight race car at the Bristol Motor Speedway. The service center, which earned District Center of the Year honors in 2012 and 2013, delivers on the Purple Promise to make every FedEx experience outstanding.
The FedEx Ground Ontario district was recognized for outstanding service quality with its district code "ONTO" on the b-post of the #11 FedEx Ground Toyota this weekend at Las Vegas Motor Speedway. The Ontario district, part of FedEx Ground's North American operations based out of the Toronto hub, comprises the Ontario province as well as Nova Scotia and New Brunswick.
Memphis TN Germantown team is a leading store team in our annual President's Club program. President's Club recognizes champion results in combined performance areas (i.e., sales performance, profit dollars, turnover and customer scores on service).
The team provides customers with helpful, professional, and rapid service. Customers rely on this team's great customer service which ensures a positive relationship that is built to last for future business.
Employees at the FedEx Express Atlanta Ramp always come together to deliver the Purple Promise and overcome obstacles. Such was the case in January when the city of Atlanta was crippled by a rare ice storm.
While thousands of motorists were stranded for hours on frozen roadways, a group of dedicated ramp employees braved the elements and made it to work the night of the storm to keep our customers' packages moving. They safely kept the operation going and ensured our aircraft departed with no issues.
In November 2013, ATL was among the first FedEx Express ramps to deploy the new FedEx 767 freighter and did so flawlessly. A second 767F was deployed during peak. In December, ATLR set peak season records processing a record 54,000 pieces outbound and an average of 46,000 pieces per day. The FOPTC sort operation processed a record 42,000 pieces outbound.
ATLR is also a recipient of the FY13Q4 Circle of Excellence Award.
Congratulations to ATLR for going Along for the Ride with Denny at the Sprint Unlimited and Daytona 500 races!