Printer-Friendly FedEx Freight Analysts Help Reduce Damage Claims

EconoChannel, a Miami-based wholesale electronic signage company, had an urgent shipping challenge. Under pressure to continue to get its products to retail customers safely and in time for critical opening events, EconoChannel needed to improve its packaging and crating to reduce damage claims and strengthen its business relationships.

EconoChannel turned to its FedEx Freight account executive and a FedEx claims prevention analyst for help. Our analyst was able to design better packaging and crating to support EconoChannel’s products. The result: EconoChannel reduced damage claims by 75 percent in the quarter following the packaging redesign.

Taking care of your freight
Careful handling of freight is one of the highest priorities for our shipping customers. Most LTL (less-than-truckload) freight shippers say they need a carrier with at least a 98 percent damage-free performance record. EconoChannel’s experience is just one example of how FedEx Freight can help you meet your business’s expectations for consistent performance and avoid the costly delays associated with replacing damaged shipments. Our account executives and operations team want to work with you to solve new shipping challenges and minimize potential causes of damage. You can rely on FedEx Freight to provide you with dependable, on-time and damage-free shipping.

Find solutions as unique as your business
To discover how FedEx Freight takes care of you and your customers, and for more information on any of our freight services, please go to ltl.fedex.com or contact FedEx Freight Customer Service at 1.866.393.4585.

The information on this page is intended for general information purposes only and does not constitute legal advice. To the best of our knowledge it is accurate as of the date of publication; there can be no guarantee that such information will continue to be accurate in the future.