FedEx Updates

September 2009
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Printer-Friendly Ground Shipping to Canada Just Got Easier

FedEx Ground provides ground service to every business and residential address in all 10 Canadian provinces and now offers brokerage-inclusive service.
FedEx International Ground® service to Canada is now faster and more flexible than ever. FedEx Ground offers reliable, day-definite, customs-cleared, door-to-door ground service to every business and residential address in all 10 Canadian provinces, plus Yukon, Northwest Territories and Nunavut.

When you use FedEx Ship Manager® at fedex.com or any FedEx® electronic shipping solution, FedEx International Ground service to Canada now includes:
  • Day-definite delivery. We typically deliver within 2 to 7 business days for packages up to 150 lbs. Day-definite delivery means we can tell you what day the shipment will be delivered so you can plan accordingly.

  • A simplified zone structure. There’s one zone chart for all U.S. origins and just two Canadian shipping zones.

  • Brokerage-inclusive service. FedEx will facilitate the clearance of your international ground shipments into Canada.1 FedEx International Ground shipments default to the brokerage-inclusive option on all FedEx electronic shipping solutions.

  • Broker-select option. If you want to use your own broker for customs clearance, you can with this option. Our electronic shipping solutions support a customizable database for storing broker information.

  • Flexible billing options. You can bill duties, taxes and ancillary service fees to the sender, the recipient or a third party.

  • A money-back guarantee on shipping charges. Shipments to Canada sent using the brokerage-inclusive option are backed by the FedEx Ground money-back guarantee.2 However, the money-back guarantee does not include clearance delays or clearance entry fees.

  • Improved resolution of customs delays. FedEx customer service representatives are your single point of contact for customs-clearance cases.

  • Shipment-status tracking. You have access to around-the-clock shipment-status updates via fedex.com or by calling 1.800.GoFedEx 1.800.463.3339 (say "track a package").
For additional information about this cost-effective, streamlined, seamless service, click here.

Follow these tips to avoid customs-clearance delays when shipping via FedEx International Ground to Canada.

1The clearance entry fee is subject to all applicable taxes in Canada. You will receive an invoice for this
  tax after you ship.
2The FedEx Ground money-back guarantee applies to deliveries within the U.S. and to brokerage-inclusive
  shipments to Canada. Restrictions apply. For details, see the FedEx Ground Tariff.