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Printer-Friendly Get Faster, Easier Customer Support Online

Whether you’re at your desk or working away from the office, here’s how you can use the new and enhanced Customer Support Center on to get speedy answers to your shipping and business-services questions.
Sometimes the fastest and most convenient way to access customer support is online. That’s why we’ve completely redesigned the Customer Support Center on The site offers several ways to find help using your preferred search criteria, including a site-specific search, making it easier to solve shipping and business-services challenges your way.

Features of the site include:
  • Fast answers. The site leads with the most popular customer questions right on the home page, which may reduce your search time.

  • Easy-to-use organization. Site information is organized by customer need and FedEx® service, which means you can find answers in whichever way is most convenient or natural for you.

  • Quicker access to contacts. Customer service contact information is consolidated on the home page, enabling you to access additional live help faster — whether you prefer e-mail or phone contact. You’ll find the "Contact us" module on each page, making it easier to find contact information, if needed.

  • New online tutorials. Rich media is incorporated into the site to help you learn on the job. Want a refresher on how to track the status of a package? You’ll find it and more here.

  • Customer Support search. A new search feature will be implemented that scans only Customer Support pages, making your search results much more relevant.
Explore the new Customer Support Center today
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