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Printable Version Customer Service
To contact FedEx via E-mail, Write To FedEx.
Customer Service
- Pick-up request
- Service and price information
- Package status and Proof of Delivery
- General inquiries and advice
Tel: 58-212-205-3333 or 0-800-Go-FedEx (463-3339)
Customer Service Hours:
Monday - Friday, 8:00am - 7:00pm
Saturday, 8:00am - 3:00pm (Only in Caracas FedEx World Shipping Center, Zona Industrial los Ruices)
For pick-up requests, call our Customer Service department at 0-800-Go-FedEx (0-800-463-3339), Monday – Friday from 8:00 am to 3:45 pm.
File a Claim
You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Support Representative(s).
RIF: J-00328548-0
Concesion Postal: 10-95