Customer Service

To contact FedEx via E-mail, Write To FedEx.

Customer Service

  • Pick-up request
  • Service and price information
  • Package status and Proof of Delivery
  • General inquiries and advice


Tel: 1•800•Go•FedEx (800-463-3339)

File a Claim

You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Support Representative(s).

 

To file a claim in St. Croix, download claim form.

To file a claim in St. Thomas, download claim form.

To file a claim in U.S. Virgin Islands, download claim form.