eSupply Chain Tools
FedEx EC-Return Management
FedEx EC-Return Management helps you increase customer confidence and satisfaction by providing an Internet-based system for handling returns, repairs and replacements with a superior level of after-sale service.
Features
- Advance Parts Exchange sends replacement parts upon the customer's request, before picking up the defective part, while also letting the user go on-line to check inventory status before placing an order
- Normal Parts Exchange handles the entire process of sending documentation, collecting defective parts and shipping replacement parts
- Repair Parts Exchange streamlines the repair process by managing shipping documentation preparation and delivering defective parts directly to your repair center
Benefits
- Ensures accurate order handling with constantly updated inventory system
- Delivers flexibility to meet your specific business needs by providing various exchange options
- Ensures customer satisfaction with FedEx's dedication to quality service
- Guarantees efficiency of post-sales service through an integrated return, replacement and repair process
Take Advantage of FedEx EC-Inventory Visibility Now
If you would like to have real-time inventory transparency and powerful functionality on-line, please call us today.