Tips for Return Shippers

  • Tips for Return Shippers frm Vietnam

Change your return label.

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  • Return Shipment Reason Guide

Return Type Job Aid

When processing your international return package with a FedEx electronic shipping solution, you'll need to provide a reason for customs clearance purposes on the return shipment. This job aid will help you do just that.

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  • Shipment from Canada Export Declaration Form Guide

Return shipments from Canada

Valuable shipments traveling from Canada to a non-U.S. destination require a B13A Export Declaration form.

Access info on completing the form

Download the form

Tips for Return Shippers

As the return shipper, your role is simple — you don’t need to waste valuable time trying to manage changes in returns. We provide the resources for you to easily get things moving.

You can learn How to Create a Label or find out more about your role in the return process using the following resources:

How to get your return shipment to FedEx

Here are a few options to help your return package easily reach FedEx:

  • Call your local FedEx Customer Service team to schedule a return package pickup. You don’t need a FedEx account number, but you do need to specify that you are requesting a pickup for a return shipment.
  • Drop off the return packages at a convenient FedEx® Drop Box, FedEx Authorized ShipCenter® or FedEx World Service Centre.
  • Use our convenient locator tool to find the nearest FedEx location.

Pickup availability for FedEx® Global Returns

Customers with FedEx Express International shipments will have three options for pickups:

  1. Call the local FedEx Customer Service team and request a pickup: Pickups for a return shipment can only be scheduled using a tracking number or a shipping account number.
  2. Schedule a pickup online: Pickups for a return shipment can be scheduled online if a shipping account number is used at fedex.com/pickup.
  3. Include the return shipment in a regular scheduled pickup.

Dropoff options for FedEx Global Returns

Customers with FedEx Express International shipments will have two options for dropping off packages:

  1. Drop off the return shipment at any FedEx Authorized ShipCenter® location.
  2. Drop off the return shipment at a FedEx Drop Box.

Commercial Invoice

All international shipments, regardless of value, require a Commercial Invoice. The Commercial Invoice is the basic statement of the seller to the buyer for goods shipped; it ideally represents a complete record of the business transaction between the exporter and the importer with regard to the goods sold. It is the main document used by customs officials for control, valuation, and duty determination. The Commercial Invoice must fully identify the shipment, and serves as the basis in preparing all other documents covering your shipment. •

  • FedEx Express shipments: Commercial Invoice paperwork is required for most commercial commodities. You must submit one signed original and two copies.

If you're not sure if you need a Commercial Invoice, go to Find International Documents on FedEx® Global Trade Manager, or call your local FedEx Customer Service team.

At FedEx Global Trade Manager, in addition to finding the right documents for your international shipments, you can also prepare, store, and reuse them online with the FedEx Document Preparation Center. Your shipment information is even transferred directly into FedEx Ship Manager® at fedex.com, so you can quickly complete your shipping label, too. If you prefer to print a Commercial Invoice and complete it by hand, you can download the form for FedEx Express shipments. You may also use your own business or personal stationery for the Commercial Invoice, as long as you include all the required info.

Returning from the U.S., Puerto Rico, or the U.S. Virgin Islands?

When processing a return shipment coming from the U.S., Puerto Rico or the U.S. Virgin Islands in which any single Schedule B commodity is valued at more than USD$2,500, please follow these steps:

Step 1: Contact the U.S. Principal Party in Interest (USPPI) to request that they file the Electronic Export Information (EEI) through normal filing practices (an authorized Automated Export System (AES) option, the AESDirect website, or the FedEx Export AgentFile® application) to obtain the Internal Transaction Number (ITN). The ITN authorizes and approves the shipment for export out of the U.S., Puerto Rico, or the U.S. Virgin Islands. The ITN is 15 digits long and follows this format: XYYMMDD+6 numbers. Find a copy of the FedEx Export AgentFile form here.

Step 2: Enter the ITN into your shipping solution so that it's printed on the return label.

Please note:

  • Only the USPPI can file the EEI. It is their responsibility to ensure the EEI is current and correct at the time of exporting. If any data changes between the time the EEI is filed and the shipment is exported, the USPPI must amend the EEI.
  • The following types of shipments are prohibited when using the FedEx Global Returns solution:
    • The return shipment contains merchandise, regardless of value, that requires an export license or permit.
    • The return merchandise is subject to the International Traffic in Arms Regulations (ITAR), regardless of value.
    • The return shipment, regardless of value, is being sent to Cuba, Iran, North Korea, Sudan, or Syria.
    • The return shipment contains rough diamonds, regardless of value (HTS7102.10, 7102.21, or 7102.31).

Access information about the EEI

  • Steps for Processing Return Shipment from the U.S., Puerto Rico nd the U.S. Virgin Islands