Service News for Customers

We constantly strive to improve our services to meet the growing needs of our customers. Our operations may be adjusted during public holidays and our service optimized due to changing market conditions.

Current News

New Space Booking Threshold for SGN-NRT Shipments

In order to secure same day flight uplift for your shipment from Ho Chi Minh City to eastern Japan destinations via Narita International Airport, (Tuesday to Thursday), effective October 27, 2014, shipments that weigh above 100kgs will require advance booking via our Customer Service Hotline before the call-in cut-off time at 17:00*.

Here are the specific prefectures in southern Japan that are served via Narita International Airport.

KORIYAMA-SHI NAGAOKA-SHI
SANO-SHI SHIOJIRI-SHI
SANBU-GUN SHIBAYAMA-MACHI FUCHU-SHI TOKYO
TOKYO-EDOGAWA-KU NARITA-SHI
SHIZUOKA-SHI KAWAGUCHI-SHI
SENDAI-SHI TOKYO-KOTO-KU
CHIBA-SHI YOKOHAMA-SHI TSURUMI-KU

We are committed to providing quality and reliable services. Should you have further questions, please call our Customer Service Hotline at 1800 585835.


* Actual call-in cut-off times may vary depending on the specific pick up location.


 

Transit time improvement for import shipments to western Japan

Effective August 4, 2014, the transit time for import shipments to Osaka and Hyogo prefectures will be reduced.

Inbound FedEx International Priority (IP), FedEx International Priority Freight (IPF), FedEx International Economy (IE) and FedEx International Economy Freight (IEF) shipments from the Asia Pacific, Europe, Middle East and African regions will be reduced by one business day.

The transit time for FedEx International Priority (IP) and FedEx International Priority Freight (IPF) services from North American and Latin American regions will be reduced from the current 18:00 to 12:00 (noon) the next business day after the shipment’s arrival and customs clearance.

Improved services apply to the following areas:

From the Asia Pacific, Europe, Middle East and African regions to:

Osaka prefecture

  • Ibaraki, Minoo, Settsu, Suita, Takatsuki, and Toyonaka cities, and Mishima gun, Shimamoto-cho

Hyogo prefecture

  • Kobe city: Chuo, Hyogo, Nada, and Nagata-ku
  • Ashiya, Itami, and Nishinomiya cities

From the North and Latin American regions to:

Osaka prefecture

  • Osaka city: All 24 wards
  • Daito, Kadoma, Higashiosaka, Minoo, Moriguchi, Suita, and Yao cities

Hyogo prefecture

  • Amagasaki city

 


 

Indonesian Custom Clearance Temporary Closure and FedEx Service Hour Adjustment during Festive Holiday Week (Eid al-Fitr Holiday)

Due to the festive Eid al-Fitr holiday week, Indonesian Customs will close all clearance processing on July 28th -29th and will extend its closure for Free Trade Zone only (also known as BC23) until July 31st.

FedEx will adjust its service hours during the festive holiday week from July 28th to August 1st as well. Our temporary arrangements are as below:

 

  July 28 July 29 July 30 July 31 Aug 1
Pickup N/A N/A Call cut off time 17.00 Call cut off time 17.00 Call cut off time 17.00
Delivery N/A N/A Available Available Available
Self collect at FedEx Station Available Available Available Available Available
Customer Service hour 11.00 – 17.00 9.00-17.00 8.30-18.00 8.30-18.00 8.30-18.00

For more information about your shipment please contact your local Customer Service Team.

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New Space Booking Threshold for SGN-KIX Shipments

In order to secure same day flight uplift for your shipments from Ho Chi Minh City to destinations in southern Japan via Kansai International Airport (Tuesday to Thursday), effective June 2, 2014, shipments that weigh above 100kgs will require advance booking via our Customer Service Hotline before the call-in cut-off time at 17:00*. Here are the specific prefectures in southern Japan that are served via Kansai International Airport.

SHIZUOKA WAKAYAMA TOKUSHIMA
AICHI HYOGO KOCHI
GIFU TOTTORI EHIMA
MIE SHIMANE FUKUOKA
SHIGA OKAYAMA SAGA
OSAKA HIROSHIMA NAGASAKI
KYOTO YAMAGUCHI KUMAMOTO
NARA KAGAWA OITA
MIYAZAKI KAGOSHIMA FUKUI
ISHIKAWA TOYAMA  

 

We are committed to providing quality and reliable services. Should you have further questions, please call our Customer Service Hotline at 1800 585835.

 

 * Actual call-in cut-off times may vary depending on the specific pick up location.

Trial Paperless Clearance in Eastern and Northern China

Paperless customs clearance will be implemented in China in 2014. In order to ensure a smooth transition, China Customs in Beijing and Shanghai officially launched a pilot on paperless customs clearance in which FedEx is participating. FedEx in Beijing now offers paperless customs clearance for import and export shipments, which require formal customs declaration in northern China. FedEx in Shanghai offers paperless customs clearance for import shipments, which require formal customs declaration into eastern China.

 

During the trial period, companies which have good credit standing and fall within the A/AA/B categories, can apply for paperless clearance for shipments,* which require formal customs declaration.  

Benefits of paperless clearance are as follows:

  • You can transmit electronic documents directly in PDF format to your customs clearance broker.  
  • Since hardcopy customs documentation will no longer be required, paper usage is reduced, promoting a low-carbon environment.  
  • You can pick up or send shipments by submitting the electronic release information or Clearance Paperless Inspection/Release Notification Letter without having the customs stamps required for release when submitting paper documents. 
  • The fully automated system simplifies the clearance procedures and reduces clearance costs for low risk shipments, resulting in greater efficiency. 
  • Companies using paperless clearance will be in a better position to be upgraded to the AA category and enjoy more clearance privileges.

Business users can log onto the following websites for further instructions on the electronic declaration authorization system:

*Certain conditions apply. Kindly contact our Customer Service Team for further details.

FedEx Launches Award-winning SenseAware Service for Sensitive Shipments in Asia Pacific

SenseAware powered by FedEx, an innovative web-based application linked to a multi- sensor device that enables customers to stay connected to their most sensitive shipments, is now available in selected APAC markets in Australia, Singapore and Hong Kong.

Developed by the FedEx innovation team, SenseAware powered by FedEx gives customers a new level of visibility and connectivity to critical and sensitive shipments.  It provides access to the vital statistics of a shipment while it is in transit in near real-time and also enables sharing of that information with business partners.

The SenseAware powered by FedEx service can provide:

• Precise temperature readings
• A shipment’s exact location
• An alert if a shipment is opened or if the contents have been exposed to light
• Real-time data regarding the vital signs of a shipment which can be shared with trusted parties

Initially designed to meet the needs of the life science, biotechnology, pharmaceuticals and healthcare industries, SenseAware powered by FedEx can monitor items that are:

• Unique or rare — such as samples from clinical trials.
• Temperature sensitive — such as pharmaceuticals.
• Light sensitive — such as biological specimens.
• Time critical or location critical — such as surgical kits.
• Highly controlled or regulated — such as materials requiring chain-of-custody certification.
• Bio-hazardous or dangerous — such as bacteria and viruses.
• Highly valuable — such as medical equipment.

Initially available for shipments only in the U.S., SenseAware can now help customers monitor shipments and inventory in Canada, the United Kingdom, Australia, Singapore and Hong Kong. SenseAware is also targeting further international expansion.

SenseAware powered by FedEx is unique to FedEx and it is the only device and service that lets shippers know and monitor the current location, temperature, light exposure, humidity, and barometric pressure of their shipments.

If you wish to learn more please click here or contact your FedEx Account Executive or Customer Service Team.

FedEx Introduces Enhanced Services in China

We have upgraded our international express services in many parts of China. Now, for your shipments to and from China, you can be sure of a faster and more flexible service when using FedEx International Priority and FedEx International Economy.

The upgraded services range from expansions of our direct serve service, later call-in cut-off times to earlier delivery.*

Here are the zip codes/areas where we have implemented the enhanced services:

Eastern China
Selected zip codes for areas in Ningbo, Nanjing, Hangzhou, Shanghai, Changshu, Jiaxing, Suzhou, Wuxi, Yixing, Tongxiang, Kunshan and Wuhan.

Northern China
Selected zip codes for areas in Beijing, Tianjin, Dalian, Changchun, Shenyang, Linyi, Zaozhuang, Rizhao, Dongying, Binzhou, Heze, Laiwu, Tai’an, Ji’ning, Dezhou, Liaocheng, Xingtai, Xi’an, Baoji and Qingdao.

Southern China
Selected zip codes for areas in Guangzhou, Xiamen, Foshan, Zhongshan, Jiangmen, Maoming, Zhanjiang, Xiangtan, Zhangzhou, Hengyang and Taishan.

* The services may vary depending on the different zip codes within the above-mentioned cities.

North China

City

Enhanced Services

Zip Codes

Beijing Pickup and delivery services for non-same day flight 100141, 100166, 101102-110, 101112, 101114-115, 101117, 101119, 101200-209, 101211-215, 101300-311, 101313-314, 101318, 101400-414, 101500-101516, 102100, 102200-205, 102207, 102209, 102211-213, 102218, 102300-309, 102311, 102400, 102500, 102600-609, 102611, 100040-043, 100049, 100076, 100095, 101399, 101102, 101115, 102209, 102218, 101112, 101116, 101117, 101121, 102401-404, 102600
Beijing Extended cut-off time to 18:00 for non-same day flight 100070
Beijing Reduced transit time by one day for outbound informal customs declared FedEx International Priority (IP) shipments for area from the 4th ring road to the 5th ring road (excluding the 5th ring road)  
Tianjin Pickup and delivery services for FedEx International Priority (IP) and FedEx International Economy (IE) 301500, 301600, 301800, 301900
Tianjin Pickup and delivery services for all FedEx International Services*
301702, 301721, 301703, 301707, 300270-273
Tianjin Extended cut-off time to 17:30 for non-same day flight
300400, 300402, 300403
Dalian Pickup and delivery services for all FedEx International Services*
116200, 116300
Changchun Pickup and delivery services for IP and IE
130033
Shenyang Pickup and delivery services for all FedEx International Services*
110144, 110136
Shenyang Extended cut-off time to 18:00 for non-same day flight 110001-006, 110011, 110013-016, 110021, 110023-027, 110031-036, 110041-045, 110141, 110166, 110168, 110179
Shandong Extended cut-off times
Heze: 16:30
Zaozhuang 17:00
Linyi, Binzhou, Rizhao, Dongying:
17:30
Laiwu, Dezhou, Tai’an, Liaocheng, Ji’ning 18:00
Service type varies by different zip codes within the different cities
Shandong Reduced transit time by one day for inbound and outbound informal customs declared IP and IE shipments in Binzhou, Dongying, Linyi and Rizhao
256617, 257061, 276000-006, 276010, 276800, 276826
Shandong Reduced transit time by one day for outbound informal customs declared IP and IE shipments in Dezhou, Heze, Ji’ning, Laiwu, Liaocheng, Tai’an and Zaozhuang
253000, 271100, 274000, 252000, 272000, 271000, 277000, 277100, 277101
Linyi Pickup and delivery services for IP and IE 276001-006, 276010, 276034
Zaozhuang Pickup and delivery services for IP and IE 277100, 277101
Xingtai Pickup and delivery services for all FedEx International Services* 055550
Xi’an Pickup and delivery services for IP and IE 710089, 710200
Baoji Pickup and delivery services for IP and IE 721001, 721006, 721013

Qingdao Extended cut-off time to 19:00 for non-same day flight 266001-003, 266011, 266012, 266021-023, 266031-035, 266041-046, 266061, 266071, 266100-102

Qingdao Reduced transit time by one day for outbound informal customs declared IP shipments 266228, 266201
266111-114, 266316,
Yinghai Industrial Park,
Haier Industrial Park,
Fuan No.1 Industrial Park, Jiaozhouwan Industrial Park

 

East China

City

Enhanced Services

Zip Codes

Shanghai Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 201620,202150-202159, 202161-202165, 202171-202174, 202177-202181, 202183
Hangzhou Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 310036, 310038, 310041, 311208, 311247, 311266, 311300, 311305, 311600, 311700
Tongxiang Pickup and delivery services for non-same day flight, applies to all FedEx International Services*
314514, 314515
Jiaxing Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 314026, 314027, 314031, 314033, 314036, 314050, 314051
Wuxi Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 214091
Nanjing Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 210019, 210022, 210047, 211112, 211106, 211161, 211500
Nanjing Extended cut-off time to 17:00 for non-same day flight 211106, 211161
Ningbo Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 315114, 315123, 315131, 315133, 315144, 315145, 315193, 315830

Changshu

Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 215501
Suzhou Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 215201, 215219
Yixing Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 214244-214247, 214251-214258,
214261-214267
Kunshan Extended cut-off time by 1 to 4.5 hours for same-day flight to the U.S. and EU on Saturday. This applies to IP 215301, 215311-215316, 215321-215323, 215326, 215331-215337; 215341, 215343, 215345; 215347, 215300, 215411~215417, 215421-215428, 215431, 215433-215437, 215400, 215511, 215517, 215518, 215523, 215533, 215558, 215500
Wuhan Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 430058, 430075, 430200, 430205, 430011, 430081, 430100, 430300, 430311, 430312
Wuhan Extended cut-off time by 3.5 hours for non-same day flight, applies to all FedEx International Services* 430223


South China

City

Enhanced Services

Zip Codes

Guangzhou

Extended same-day flight cut-off time to 18:00 for informal customs declared IP and IE shipments from Baiyun District to EU and Asia 510165, 510168, 510407, 510420, 510421, 510425, 510431, 510440, 510445, 510540, 510545, 510550, 510430
Guangzhou Extended same-day flight cut-off time to 14:00 for informal customs declared IP and IE shipments from Xintang Town to the U.S from Tuesday to Saturday. 511356
Guangzhou Pickup and delivery services for non-same day flight in Huadu District, applies to all FedEx International Services 510870
Xiamen Extended cut-off time to 12:00 for same-day flight to the U.S., applies to IP and IE. 361001-361006, 361008, 361009, 361011, 361012, 361021, 361022
  Extended cut-off time to 11:30 for same-day flight to the U.S., applies to IP and IE. 361023, 361024, 361026, 361027, 361100-361102, 361104, 361111, 361121
Jiangmen, Zhanjiang, Xiangtan, Hengyang, Zhongshan, Foshan, Zhangzhou, Maoming, Taishan Pickup and delivery services for non-same day flight, applies to all FedEx International Services* 529260
524001-524006, 524008, 524009, 524011-524013, 524018, 524022, 524032-524034, 524036-524038, 524042-524045, 524099
411102, 411103, 411105
421001, 421002
528472
528135, 528137, 528531
363201-363219, 363400-363403, 363600-363609, 363612, 363700-363709, 363800-363809, 363900-363905, 363811
525000, 525011, 525024
529260

 

* All international services include FedEx International Priority (IP), FedEx International Economy (IE), FedEx International Priority Freight (IPF) and FedEx International Economy Freight (IEF)

Transit Time and Cut-off Time Improvement for Hanoi Outbound Shipments

With effect from October 29, 2012, our call-in cut-off and outbound transit times from Hanoi to certain destinations will be improved, bringing added convenience and faster service!

The call-in cut-off time for shipments by FedEx International Priority (IP) from Hanoi to destinations in North America will be extended to 13:00*, an improvement of 1.5 hours.

The transit time for outbound shipments on Mondays by FedEx International Priority (IP)/ FedEx International Economy (IE) from Hanoi to all worldwide destinations will be improved by one business day.**

This means you will have more time to prepare your outbound IP shipments to North America; and your consignees overseas, wherever they are, will receive your shipments faster if they’re sent on a Monday.

These improvements are part of our commitment to continually reviewing our services to provide the best possible options to our customers.

*Actual cut-off times may vary depending on your specific location; please call our Customer Service for details.
**Transit time for outbound shipments on other days remains the same.

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FedEx Direct US-NZ Flight Launch

FedEx is delighted to announce the launch of a direct U.S. to New Zealand flight beginning from August 5, 2012.


As a pioneer in express transportation, FedEx is the first express transportation service provider to launch a direct U.S. to New Zealand flight with a routing of Los Angeles-Honolulu-Auckland-Sydney-Guangzhou. Doing business with your customers in the U.S., New Zealand and Australia is now easier and faster than ever before!

This once per week flight into Auckland, New Zealand is part of the continued enhancement of our global operational network and our commitment to provide better connectivity, increased capacity and faster service to our New Zealand and Asia Pacific customers.

FedEx direct U.S. to New Zealand flight will offer more freight capacity for New Zealand exporters and Australian importers for their trans-Tasman shipments. Customers shipping on a Friday from the U.S. to New Zealand using FedEx International Priority® (IP) and FedEx International Priority Freight® (IPF) service will enjoy next business day delivery and two-business day delivery respectively.

To arrange your express shipment please contact your Customer Service Team.

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New Zip Codes for Italy

Italy has recently updated its zip codes to selected localities and provinces. Some zip codes have been removed and/or replaced by new ones.

Effective November 5, 2012 FedEx will adapt the systems to reflect the new zip codes. As of this date, old zip codes will not be recognized any longer.

Below is a translation table of the affected zip codes for your reference:

City/Town

Old Zip

New Zip

IGEA MARINA

47813

47814

SAN VITO

47823

47822

CORPOLO’

47828

47923

SANT’ERMETE

47828

47822

VERGIANO

47828

47923

CERVIA MILANO MARITTIMA

48016

48015

GRANAROLO

48019

48018

CAMERLONA

48010

48123

CASAL BORSETTI

48010

48123

MARINA ROMEA

48010

48123

PORTO CORSINI

48010

48123

SANT’ALBERTO

48020

48123

SAVARNA

48020

48123

SAN GIULIANO A MARE

N/A

47921

MADONNA DEGLI ANGELI

N/A

48015

CASTIGLIONE

N/A

48015

VILLA INFERNO

N/A

48016

To ensure timely delivery of your shipments to Italy, please ensure you apply the correct zip codes.

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ShowLocal Service News
Later Call-in Cut-off Time in Ho Chi Minh City and neighboring provinces

The call-in cut-off times in Ho Chi Minh City and neighboring provinces have been extended (with effect from September 17, 2012), offering you greater flexibility and convenience when preparing your shipments.

  • The new call-in cut-off time for all shipments to world-wide destinations is 16:00 in selected areas in Ho Chi Minh City and 14:00 in Long An and Tay Ninh provinces.
  • For International Priority shipments from Ho Chi Minh City to trans-Pacific destinations, the new call-in cut-off time is 19:00.

Actual cut-off times may vary depending on your specific location; please call our Customer Service hotline at 1800 585835 for details.