Posted on February 5, 2018
Temporary transit time extension for outbound shipments from China, Hong Kong and South Korea (effective February 5, 2018)
We expect a surge in shipping volume before the Chinese New Year holiday. To assist you in planning your shipment schedule, we would like to inform you that the transit time for outbound shipments from China, Hong Kong and South Korea will be temporarily extended as per the table below.
|Origins||Destinations||Affected Services||Additional transit time
|International Priority (IP)
International Priority Freight (IPF)
|1||Feb 5- Feb 17|
|International Economy (IE)
International Economy Freight (IEF)
|Hong Kong||USA, Canada,
If you have any questions about the holiday service extension, please contact your Sales Representative or our Customer Service Hotline.
Posted on August 16, 2017
Relocation of FedEx Facilities in Hanoi
The FedEx facility at 5B Le Van Thiem Street, Thanh Xuan District, Hanoi will relocate to the following new locations with effect from August 14, 2017:
- FedEx station new location:
A2 lot, CN 9 road, Small and medium industrial park of South Tu Liem,
Phuong Canh ward, South Tu Liem district, Hanoi
- FedEx gateway new location:
Dong Leu parish, Thach Loi hamlet, Thanh Xuan commune,
Soc Son district, Hanoi
(past Noi Bai T2 airport around 800m on the right from Nhat Tan Bridge)
Both import and export clearance will be conducted at the new gateway facility. Please note that the code of the customs sub-department used for customs declaration remains unchanged.
To find out more about other FedEx drop-off locations, you can contact our Customer Service team at 1800.585835 (toll free) or 84.24.35578899 (non-toll free), or go to www.fedex.com/vn/dropoff/.
- Previous Posts
Shipping Power Banks with FedEx
Posted on December 30, 2016
Effective January 1, 2017, shipments containing Power Banks must be classified as batteries, assigned as UN 3480 lithium ion batteries or UN 3090 lithium metal batteries, where applicable, and prepared in accordance with the “2017 IATA Lithium Battery Guidance Document” published by the International Air Transport Association (IATA).
“Power Banks" are portable devices containing a lithium battery or batteries with a circuit to control the power flow. They are designed to be able to charge consumer devices such as mobile phones and tablets.
Power Banks must therefore be tendered as fully regulated Section IA or IB UN 3480 lithium ion batteries or UN 3090 lithium metal batteries, whichever is applicable, for transport in the FedEx system. All UN 3090 Power Banks are subject to the FedEx pre-approval process.
For your reference, the following are examples of common types of Power Banks:
- Universal Power Bank. This comes in many sizes and configurations, which can be tailored to the needs of the user and device. This item typically has a Mini or Micro-USB socket for charging and full-sized USB sockets for discharging.
- Solar-Charged Power Bank. This has photovoltaic panels, which can trickle-charge the internal battery when placed in sunlight.
- Battery Phone Case. While this older style can be handy, it has very narrow device compatibility.
Please refer to the 2017 IATA Lithium Battery Guidance Document for further information as to how these devices must be classified and prepared for air transport.
Should you have any questions, please contact your local FedEx Customer Service team and ask to speak with a Dangerous Goods specialist.
FedEx Express Policy Change on Lithium Battery Shipments (Effective January 1, 2017) (Updated)
Posted on December 21, 2016
New FedEx Express operator variations will come into effect as of January 1, 2017. These operator variations will impact all FedEx Express shipments containing stand-alone lithium metal batteries Section II (categorized as UN 3090) or stand-alone lithium ion batteries Section II (categorized as UN 3480).
Effective January 1, 2017, FedEx Express will no longer accept UN 3090 or UN 3480 lithium batteries that have been prepared as IATA Section II shipments. Instead, shipments containing UN 3090 or UN 3480 lithium batteries must be offered as fully regulated IATA Section I shipments (either IA or IB)*. Please note that UN 3090 and UN 3480 lithium batteries Section IA/IB are fully regulated Class 9 Dangerous Goods and are classified as Inaccessible Dangerous Goods (IDG).
Please plan to make changes on how you classify, identify, package, mark, label, and document your lithium battery shipments.
What labels and marks are required for a lithium battery package?
Shipments containing UN 3090 or UN 3480 lithium batteries Section IA/IB will require IATA-compliant markings and labeling, including:
a "Class 9" label;
a "Cargo Aircraft Only" label; and,
an IATA Lithium Battery Mark or Handling Label (Required for Section IB shipments only).
When the mark/label is required, customers have the choice of using either the Lithium Battery Mark (Figure 7.1.C in the 58th edition of IATA Dangerous Goods Regulations), which goes into effect on January 1, 2017, or the existing Lithium Battery Handling Label (Figure 7.4.H in the 58th edition of IATA Dangerous Goods Regulations), which can continue to be used until December 31, 2018. As of January 1, 2019, only the Lithium Battery Mark can be used.
Please note that the UN number must be placed on the IATA Lithium Battery Mark (IATA Figure 7.1.C), whereas the UN number should be placed on the package adjacent to Lithium Battery Handling Label (IATA Figure 7.4.H). The process of placing the UN number adjacent to the Lithium Battery Label (IATA Figure 7.4.H) will be a mandatory requirement of FedEx as of July 1, 2017, as per FedEx variation ‘FX-05’ to the IATA DG Regulations 58th edition.
Which FedEx Express services can I use for UN 3090 and UN 3480 shipments?
You will be able to use all FedEx Express service options that allow Inaccessible Dangerous Goods (IDG) shipments*, and an IDG surcharge will apply. This information is available at: www.fedex.com/dangerousgoods.
What if I’m pre-approved for the UN 3090 Section II list?
Customers who ship lithium metal batteries (UN3090) with FedEx must be pre-approved by FedEx Express to comply with the FedEx operator variations in the IATA Dangerous Goods Regulations. Customers who are currently pre-approved by FedEx on the UN 3090 Section II list will automatically be placed on the UN 3090 Section I pre-approved list*.
What’s different about Dangerous Goods training for staff?
Depending on your staff’s current Dangerous Goods certification, additional training may be required. Staff handling shipments with UN 3090 or UN 3480 lithium batteries will need full Dangerous Goods training.
When can I see the new IATA lithium battery policy?
IATA published its new lithium battery policy in its Dangerous Goods Regulations Manual on October 12, 2016. You may purchase it directly from IATA at www.iata.org.
What if my lithium batteries are UN 3091 or UN 3481 (lithium metal/ion batteries contained in or packed with equipment)?
The new policy changes will not impact UN 3091 or UN 3481 (lithium metal/ion batteries contained in or packed with equipment).
Should you have any questions, please contact your local Customer Service team and ask to speak with a Dangerous Goods specialist.
*Note: Acceptable to/from FedEx Dangerous Goods locations where UN 3090/UN 3480 is not prohibited.
Unacceptance of Samsung Galaxy Note 7 shipment
Posted on October 14, 2016
We are committed to the safe transport of shipments in our networks. With Samsung discontinuing sales of its replacement Galaxy Note7 smartphones, FedEx has taken additional steps to ensure our priority on safety. FedEx Express is no longer accepting any Galaxy Note7 smartphones including those from authorized distributors under any circumstances.
Starting April 4, 2016, 5-digit postal codes are required for all shipments to and from Korea
Posted on February 1, 2016
The Korea Postal code system changed from a 6-digit postal code system to a 5-digit postal code system on August 1, 2015. While FedEx internally converted its system to the 5-digit postal code, customers were asked to continue use of the old 6-digit system for shipments to and from Korea. FedEx would then convert the 6-digit postal codes to the 5-digit postal codes to facilitate smooth customs clearance.
The FedEx internal system is now calibrated for the 5-digit postal code, and starting April 4, 2016, the FedEx system will only accept 5-digit postal codes on shipping documents for all shipments to and from Korea and in all FedEx shipping tools, including ‘Get Rates & Transit Times’ and ‘Schedule and Manage Pickups’ on fedex.com. On and after April 4, 2016, the old 6-digit postal code will not be accepted by the FedEx system.
In order to facilitate a smooth transition to the 5-digit postal code, it is advised that users of FedEx automation tools, including ‘FedEx Ship Manager software’ and ‘FedEx Ship Manager at fedex.com’, update the postal codes in their address book from the 6-digit to the 5-digit postal code starting April 4, 2016. Please click here for the user guide. If you have a large number of Korea address records and want to update them before the FedEx system accepts the 5-digit postal code, please contact your local FedEx Technical Support Helpdesk for assistance.
To find the 5-digit postal code based on the road name address or land-lot number address, please visit Korea e-Post site and search under the Postal Code Finder.
We appreciate your understanding and cooperation. If you have any questions, please contact your FedEx account executive or local customer service team.
- Local Service News
There is no Local Service News.