FedEx E-mail/Online Label Quick Help - Section 3 - Print Your Labels

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Section 3 - Print Your Labels
Print Your Labels (fig 2) is the primary screen within the FedEx® Email/Online Label application. The screen consists of three core sections (A. Your Information, B. Shipping Information, C. Shipment Label Printing), each of which is described herein.

The user will utilize this screen within the application to verify shipment information, select method of label printing, select shipments to be processed, initiate the processing of these shipments, and view the tracking numbers associated with processed shipments.

This section of FedEx Email/Online Label Quick Help covers the following topics:


Figure 2
fig 2

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Information Verification / Awareness
  • The user should review Section A. Your Information for accuracy (fig 3). If this information is determined to be inaccurate, the user should contact the intended recipient at the phone number provided at the bottom of Section A.

    Figure 3
    fig 3


  • Next, the user should take note of the instructions found in Section B. Shipping Information (fig 4). This section will advise the user as to how much longer the Email/Online Label application will allow the user to postpone processing the shipment. This section will also provide the user with recipient contact information in the event that the user requests either the cancellation of a shipment or the altering of shipment information.

    Figure4
    fig 4

  • Once the above reviews have been completed the user is ready to proceed to Print Method Selection.


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Print Method Selection (Optional)

New users of E-mail/Online Label intending to print their label(s) to their laser printer may generally forgo the Print Method Selection process entirely.

The initial default setting for print method is "Generate plain paper shipping labels for printing one at a time." The majority of users will find this default setting to be the best printing option for their needs and as such should proceed to Shipment Selection.

Users requiring advanced printing options should click on the Show Advanced Printing Options link located on the upper right-hand side of Section C. Shipment Label Printing (fig 5) to reveal additional options.

Figure 5
fig 5

When the user clicks on the Show Advanced Printing Options link the Shipment Label Printing section will expand (fig 6). Additionally, the link that the user clicked has toggled to read Hide Advanced Printing Options (fig 6).

Figure 6
fig 6

Note: Users selecting to "Generate Plain Paper shipping labels for printing one at a time" must ensure the following before proceeding: they have an appropriate (laser) printer attached (physically or via accessible network connection) to their system, the appropriate drivers for the printer are installed, and the printer is capable of printing information displayed within the user's internet browser.

The printing methods available to the user can be viewed by clicking on the pull-down selection control (fig 7).

Figure 7
fig 7

The user may select a printing method by clicking on the desired option within the expanded pull-down selection control. In addition to "Generate Plain Paper shipping labels for printing one at a time" (fig 6), the user may also select "Generate Plain Paper labels as a PDF for batch printing with Adobe Reader" (fig 8) or "Generate shipping labels using a Thermal Printer" (fig 9).

Figure 8

fig 8

Note: Users selecting to "Generate Plain Paper shipping labels as a PDF for batch printing with Adobe Reader" must ensure the following before proceeding: they have downloaded Adobe Reader (fig 8), they have disabled pop-up blockers for the FedEx.com domain, they have an appropriate (laser) printer attached (physically or via accessible network connection) to their system, the appropriate drivers for the printer are installed, and they are familiar with the utilization of both FedEx Email/Online Label and Adobe Reader.

Figure 9

fig 9

Note: Users selecting to generate labels via a Thermal Printer must ensure the following before proceeding: they have a Zebra Eltron LP2443 thermal printer attached to their system, they have downloaded and correctly installed the Zebra Eltron LP2443 printer driver (fig 9), they have insured that the system name associated with the printer is "Zebra LP2443", they have installed the latest version of the J2SE Runtime Environment from Sun Microsystems Inc., and they are familiar with utilization of both FedEx Email/Online Label and the Zebra Eltron LP2443 thermal label printer.

After selecting the desired print method, the user is ready to proceed to Shipment Selection.

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Shipment Selection

Near the bottom of the Print Your Labels screen within FedEx Email/Online Label is the shipment selection table (fig 10). This table usually contains one (1) entry but may hold as many as ten (10) shipment entries.

Figure 10

fig 10

The columns of the table include: a "Select" checkbox, Piece Description, Recipient Information, Reference Number, Status / Tracking no, and Declared Value.

To select shipments to process, the user must click one or more of the "ready to process" checkboxes on the left-hand side of the table. Shipments that await processing can be identified by a status of "Pending" in the "Status / Tracking no" column.

Shipments that have been successfully processed within the last five days can be identified via the display of a valid FedEx tracking number within the "Status / Tracking no" column (fig 11).

Figure 11
fig 11

After selecting one or more of the "ready to process" shipments, the user is ready to proceed to Printing the Label.

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Printing the Label

The user initiates the Email/Online Label printing process by clicking the Print Selected Labels button in section C. Shipment Label Printing.

  • If the user selected the print method "Generate Plain Paper shipping labels for printing one at a time" the following steps should be taken to successfully print the label (fig 12):

Figure 12

fig 12

  1. The user must click the OK button in the pop-up dialog box acknowledging that they understand they are to print a single copy of the Air Waybill and place it in the Air Waybill pouch that will be affixed to their shipment.
  2. The user must then use their internet browser print function to print the FedEx Air Waybill that is displayed on the screen.
  3. The user should inspect the printed label to ensure that it printed properly.
  4. The user must then click the "Continue" button located at the bottom center of the screen. If additional user selected labels require printing, the application will present the user with the next unprocessed label (repeat above steps). If all of the user selected labels have been printed the user is ready to proceed with finalizing the shipping process. See Tracking Number Confirmation.
  • If the user selected the print method "Generate Plain Paper labels as a PDF for batch printing with Adobe Reader" the following steps should be taken to successfully print the label (fig 13):

Figure 13
fig 13

If multiple labels are being generated at the same time the above screen may display (fig 13) to advise the user that their labels are currently being generated. Once the labels are successfully generated, the Adobe Reader application will launch in a pop-up window. This window will display the batch of FedEx Email/Online Labels that are ready for the user to print (fig 14).

Figure 14

fig 14

Note: If the user failed to configure their pop-up blocking software to allow pop-ups from the FedEx.com domain, the FedEx Email/Online Labels may not successfully display. If an error occurs (fig 15), the user should attempt to disable or appropriately configure their pop-up blocking software and then attempt to refresh their browser to try again.

Figure 15
fig 15

  1. The user must print the displayed FedEx Air Waybills utilizing the print function present within the pop-up window.
  2. The user should inspect the printed labels to ensure that they printed properly.
  3. Next, the user must close the Email/Online Label pop-up window in which the shipping labels are displayed.
  4. Then the user must click the "Continue" button located within the application browser window. The user is now ready to proceed with finalizing the shipping process. See Tracking Number Confirmation.
  5. After the Email/Online Label application initially processes the request for a Thermal Label transaction, the user will be presented with an additional shipment selection interface to optimize processing efficiency (fig 16).
  6. The user should select the label (or labels) that are ready for immediate Thermal Printing by ensuring that the check box associated with the label(s) is selected.
  7. Next, the user should click the "Print" button located next to the "Deselect All" button below the list of labels ready for processing. (Note: Clicking the "Continue" button at this time will not result in the printing of your selected labels.)

    Figure 16
    fig 16

  8. If the user selected the option to "Display Print Dialog box when printing thermal labels" when choosing Thermal Label Printing as the desired print method, the dialog box shown below will display (fig 17). If so, the user should click the "Print" button within the dialog to proceed.

    Figure 17
    fig 17

  9. The user should inspect the printed labels to ensure that they printed properly.
  10. After successfully completing the printing process the user must click the "Continue" button located below the shipment selection interface. The user is now ready to proceed with finalizing the shipping process. See Tracking Number Confirmation.

    Note: Do not use photocopies of the label; use originals printed on a laser printer so FedEx can reliably scan the bar code.

    For plain paper Airway printed via Email/Online Label, fold the printed label along the horizontal lines and place the label in the air waybill pouch. Affix the pouch to the package so the bar code can be read and scanned.

    Thermal labels should be affixed to the package in a manner that allows the bar code to be read and scanned.

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Tracking Number Confirmation

After printing one or more FedEx Email/Online labels through any of the available methods, the application will return the user to the primary screen within the application (fig 18).

Figure 18
fig 18

Shipments that have been successfully processed within the last five days can be identified via the display of a valid FedEx tracking number within the "Status / Tracking no" column (fig 19). These shipments may be tracked by clicking on the tracking number link.

Figure 19
fig 19

Additionally, the user should note the display of a "Continue" button below the Shipment Selection table. This button is not visible until at least one of the user's shipments has been processed.

When the user is ready to finalize the processing of one or more of the shipments for which an associated label has already been successfully printed, the user must click the "Continue" button to advance to the Drop Off / Pickup selection step within the application.

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