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Which topic do you need help with?

Tracking a shipment

Customs clearance

Pickups and returns

Invoice inquiries and payments

Rates and transit times

Account inquiries

Packaging supplies

Claims and refunds

FedEx services

Software solutions

General inquiry

General feedback

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Shipping supplies

Discover everything you need to know about our shipping supplies.

Packaging Guide

Do you have a FedEx account? You can order your supplies directly:

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Billing

For queries related to Invoices and payment, please use our dedicated contact form which will ensure you reach the right person:

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If you require additional support that you have not been able to get from invoice inquiries and payments contact form, please continue:

What would you like to do?

Find out where my shipment is

Get a proof of delivery

Get help with a delivery that went wrong

Manage a shipment

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Get support

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Learn more about dangerous goods

Manage a return

Log a complaint

Manage a new shipment

Manage a pickup

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Get help with ordering shipping supplies

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Get help with customs charges

Get help with online billing

Get more help with payments

Dispute an invoice

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Calculate shipping rates

Find out what the transit times are

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Get help with a general inquiry

Contact someone at FedEx

Other

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Give general feedback

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Learn more about dangerous goods

Learn about your services

Open an account

Get help with shipping tools

Arrange a special delivery

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I want to track my export shipment at the customs of the destination country/territory

I want to track my export shipment at the customs of the origin country/territory

I want to track my import shipment at the customs of the destination country/territory

General inquiry

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Manage an existing claim

File a new claim

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Change account details

Get support

Open an account

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Tell us a bit more.

I want to know where my shipment is

I want to know why my shipment has not been delivered

My shipment was delivered to the wrong address

I can't find my shipment with the tracking number

My shipment is not showing any tracking updates

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I want a proof of delivery

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My shipment has been returned

I received someone else's shipment

I missed a delivery

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I want to add additional instructions for the driver

I want to change the delivery address

I want to change the delivery date

I want to pick up my shipment from a FedEx location

I want my shipment returned to me

I want to give permission to leave my shipment in a safe place

I want to provide missing paperwork

I want to cancel a delivery I'm expecting

I want to pick up my shipment from a pick-up point

I want you to leave my shipment with a neighbor

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I am looking for offline software and integration solutions

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I'm looking for more information about dangerous goods

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Nobody came to collect my pickup

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I want to arrange a pickup

I want to get a pickup booking confirmation

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I want to provide pickup instructions

I want to know when my shipment will be picked up

I want to change an existing pickup

I want to cancel a pickup

I want to drop off my shipment at a drop-off point

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I want to change a return I already arranged

I want to return a shipment

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I want to order shipping supplies

I have a problem with my shipping supplies

I haven't received my shipping supplies

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My freight charges are incorrect

I want to transfer a payment to another company

My duties and taxes were miscalculated

I want a refund for a late delivery

I received a letter asking for a payment which has already been paid

I want to request a refund for an overpaid amount or duplicate payment

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I want to receive a quote for sending a freight shipment

I want to see your shipping rates

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I want to know the transit times for my shipment

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I want to pay duties and taxes

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I need help with billing online

I want to register for billing online

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I want to send FedEx a proof of payment

I want to know when I'll receive my invoice

I need a copy of an invoice

I need a copy of the air waybill

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I want to contact a Sales representative

I want to contact your marketing or PR department

I want to find contact information about a FedEx station

I want to contact your HR department

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I want to check if a FedEx email is fake, spam or phishing

I want to find information about career opportunities at FedEx

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I couldn't find what I'm looking for

I need a copy of the air waybill

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I want to give feedback on your website

I want to give feedback on your services

I want to offer compliments for your employees

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I'm looking for more information about special deliveries

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I want support with billing online

I want support with my online tools

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I would like some general information about your services

I'm a new customer and want to learn how to ship with you

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I'm looking for more information about dangerous goods

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I want to open a new account

I want to get a business contract offer

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My shipment is delayed in customs / I want to receive assistance with customs clearance instructions

I want to pay my duties and taxes / I want to receive assistance with duties and taxes

I want other customs assistance

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My shipment is delayed in customs / I want to receive assistance with customs clearance instructions

The shipment has been delivered but I have not received my customs documentation

I want to pay my duties and taxes / I want to receive assistance with duties and taxes

My customs duties and taxes were miscalculated / I want to receive assistance with duties and taxes

I want to know the latest shipment clearance status

I want to a call back from a clearance agent

I want to leave a message for the clearance team

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I would like some general information about clearance documents

I would like some general information about customs duties and taxes

I want to know what clearance restrictions there are

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My shipment has not cleared through customs / I want to receive assistance with customs clearance instructions

I have not received customs documentation / I want to receive assistance with customs clearance instructions

My customs duties and taxes were miscalculated / I want to receive assistance with duties and taxes

I want to use my own broker to clear my shipment / I want to receive assistance with customs clearance instructions

I want to pay my duties and taxes (How can I pay duties and taxes?) / I want to receive assistance with duties and taxes

I have an issue paying my duties and taxes (Why should I pay duty and tax?) / I want to receive assistance with duties and taxes

I want to return my customs clearance document（Import Permit/Cargo Clearance Permit/Subsidiary Clearance import Certificates/Inward Summary report)

My shipment has not arrived at customs / I want to receive assistance with pre-clearance shipping

I want to know the latest shipment clearance status

I want to a call back from a clearance agent

I want to leave a message for the clearance team

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My shipment has been damaged

My shipment is missing or lost

I want a refund for a late delivery

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I want to know the status of my claim

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I want you to review our current rates

I want to update my billing account

I want to close my account

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I forgot my account number

I have a problem with my account number

My rates are wrong

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I want to open a new account

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Contact details

I am contacting you as the

Sender

Receiver

Someone else

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First Name

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Last Name

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E-mail

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Additional Email Address

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Phone Number

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Account

Account Number

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Tracking Number

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FedEx Invoice Number

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Company Name

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Address

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Address line 2

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Postal Code

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City

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Additional information

Current Recipient Company Name

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Current Delivery Address

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Current Delivery Address 2

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Current Delivery Postal Code

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New Recipient Company Name

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New Delivery Address

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New Delivery Address 2

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Confirmed Recipient Company Name

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Confirmed Delivery Address

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Confirmed Delivery Address 2

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Confirmed Delivery Postal Code

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New date of delivery

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Collection Company Name

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Collection Address

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Collection Address 2

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Collection Postal Code

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Pickup reference number

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Current pick-up date

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New pick-up date

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Reason of cancelation

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How many packages were delivered in total?

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How many packages are damaged?

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Was there any visible damage to the outer box? If so, please describe the damage.

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What type of inner packaging material was used to protect contents? Was the inner packaging material damaged?

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Can you describe the contents and specify the damage that was done to the content?

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How many items/units are damaged?

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Please provide the value, declared value, and declared customs value for the damaged items.

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If there was damage to the box, does the damage correspond with the damage to the contents?

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Can the contents be repaired, if so what is the repair estimate cost?

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Payment Method for the transportation charges

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I confirm that the shipment was invoiced less than 15 days ago

Yes

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Refund Method

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How many packages/items were sent?

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How many packages/items are missing?

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Please describe the external and internal packaging of the missing shipment?

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Are there any identifying markings/labels/colors on the outer and inner packaging?

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What is the description of the missing items, including size, color, fabric, etc.?

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Are there any part/serial numbers on the items or packaging.

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If it is a missing phone/electrical/computer item, please provide the serial/model or IMEI number.

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Are there any order numbers associated with the item lost?

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What is the Manufacturers/Brand name?

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Application name

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FedEx.com login name

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Origin city

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Origin country/territory

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Origin postal code

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Destination city

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Destination country/territory

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Destination postal code

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Ship date

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Dimensions per package (LxWxH ins/cms)

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Numbers of packages

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Weight per Package

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Your message

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Add any supporting documents below. Maximum size is 2 MB.

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Attach File

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I Agree - C. CONSENT TO OVERSEAS TRANSFER OF PERSONAL INFORMATION. Please click for details
* You have the right to refuse cosent. However, if you do not agree, you may be restricted from using services listed in the stated purposes.

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