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How do you receive your invoices? *

Are you a U.S. or Canadian payor? *

To better serve your request, please visit this link to the Parcel Paper EFT letter. This letter will provide you with more information on how to set up EFT payments for your Parcel Paper account.

To better serve your request, please visit this link to the Parcel CAD EFT letter. This letter will provide you with more information on how to set up EFT payments for your Parcel CAD account.

To better serve your request, please visit this link to the Parcel FBO EFT letter. This letter will provide you with more information on how to set up EFT payments for your FBO account.

If FBO is not used for a payment, the following link can be used to set up ACH payments: Parcel Paper EFT letter

To better serve your request, please visit this link to the Canadian Parcel EFT Information Sheet. This sheet will provide you with more information on how to set up EFT payments for your FBO account.

To better serve your request, please visit this link to the Parcel EDI EFT letter. This letter will provide you with more information on how to set up EFT payments for your EDI account.

To better serve your request, please visit this link to the Canadian EDI EFT letter. This letter will provide you with more information on how to set up EFT payments for your EDI account.

Thank you for contacting FedEx. If you would like to switch from Credit Card payments to EFT/ACH, please contact your FedEx sales representative or 1-888-341-6474 to remove credit card information and avoid duplicate payments. Once approved for open billing, please contact us again for EFT/ACH information.

Do you need additional information? *

To better serve your request, please visit this link to the W8/W9 Request for Taxpayer Identification Number and Certification forms.

To better serve your request, please visit this link to the CTX Guide. Corporate Trade Exchange is a universal format for ACH payments used by banks that contains remittance advice. The CTX format is electronic and accompanies the ACH payment.

Please provide contact information:

Please provide the following information:

First name *

Last name *

Email *

Phone number *

Company name *

FedEx account number *

Customer account number *

Please describe the issue *

Remittance research questions are not handled by this process nor is providing email remittance.

For those requests, use the Cash Applications form here.

Download EFT, ACH, EDI Bank information for Express, Ground (parcel) and Freight Letters.

Please note attachment must be either a PDF or Word document less than 7 MB.

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