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Help Options

Online Technical Support

  • Chat online with a FedEx Technical Support Agent, submit a question or find answers to common questions by clicking here.

Help menu

  • Click the Help menu at the top of each page to access the following tools:
  • Help with this page – Includes FAQs, specific instructions, and additional information for the sections and processes you see on the screen.
  • Interactive Help Guide –Offers the ability to practice using our applications, assistance during actual transactions, a printable User Guide, and “What’s New” information.

Contact FedEx

Refer to the fedex.ca Contact Us page for ways to contact FedEx via e-mail, mail, or phone.

Preferences


Use the Preferences screen to customize FedEx Ship Manager at fedex.ca for your convenience. You may set defaults for the options and information you use most when shipping. There are no required entries on this screen, so you need only define the preferences that best suit your shipping needs. The preferences available may vary depending on your country of origin.
Note: While you are creating a shipment, you can change the default field values from the defaults for that shipment. However, if you change defaults on the Preferences screen while creating a shipment, the new defaults will not apply to your current shipment.
For detailed help with sections on this screen, you may continue reading below or explore one of the following specific topics. You may also click the Help link at the top of each section.

From


Display the Contact ID field

Select this option to always display the Contact ID field while shipping.

Enable link to select address from Outlook

Select this option to enable the Select Address from Microsoft Outlook® link in the From section while shipping.

Always show this section expanded

Select this option to always show this section expanded while creating shipments.
More info

To


Display the Contact ID field

Select this option to always display the Contact ID field while shipping.

Always save new recipient addresses to address book

Select this option to save new addresses to your Address Book.

Enable link to select address from Outlook

Select this option to enable the Select Address from Microsoft Outlook® link in the To section while shipping.
More info

Package and Shipment Details


Service type

Select the FedEx service you use most often from the drop-down menu. Please refer to the FedEx Service Guide at fedex.ca for detailed information on FedEx services and delivery commitments.

Package type

Select the package type you use most often from the drop-down menu. Please refer to the FedEx Service Guide at fedex.ca for detailed information on FedEx packaging.

Unit of Measure

Select the unit of measure that you use most often when shipping from the drop-down menu.

Currency

Select the form of currency you use most often from the drop-down menu. The currency type is generally the same as your origin country.

Total Customs Value

Indicate the total customs value. This option applies to International Ground shipments only.
More info

Billing Details


Bill transportation to

  • Select the account most often billed from the drop-down menu.
  • If you select Recipient or Third Party, enter the 9-digit FedEx account number to bill.
  • If you select Sender, the Account no. field is automatically populated.

Bill duties/taxes/fees to

  • Select the account most often billed for duties, taxes and fees for international shipments from the drop-down menu.
  • If you select Recipient or Third Party, enter the 9-digit FedEx account number to bill.
  • If you select Sender, the Account no. field is automatically populated.

Reference options

  • Click this option to display the reference fields.
  • Select the references you want to be reminded to enter. These fields will appear in the Billing Details section while creating a shipment.
  • In the reference field text boxes, enter the default information you want to provide with each shipment in the reference field text boxes.

Enable additional handling charges

  • Click this option and specify the Fixed amount and Variable amount you use most often for your FedEx Express and FedEx Ground shipments.
  • Select where the charges are to be applied from the Add amount to drop-down menus.
More info

Special Services


Remind me of Saturday delivery options

Select this option to always be reminded of Saturday delivery options when they are available for your shipment.

Show FedEx InSight® options

Select this option to always display Show FedEx InSight® options in the Special Services section. You must enroll in FedEx InSight for this to be applicable.

Always show this section expanded

Select this option to always show this section expanded while creating shipments.
More info

Pickup/Drop-off


Schedule a pickup

Select this option to always schedule a pickup when you create a shipment.

Drop off a package at FedEx location

Select this option if you usually drop off your package.

Use an already scheduled pickup at my location

Select this option to have your shipment picked up during the next scheduled pickup at your location.

Always show this section expanded

Select this option to always show this section expanded while creating shipments.
More info

E-mail Notifications


E-mail information

  • Enter the default Sender e-mail address and select the appropriate e-mail language.
  • Select the notification types to send:
    • Ship notifications indicate that the package has been shipped.
    • Pickup notifications indicate that the package has been picked up (available when you have scheduled a pickup).
    • Exception notifications indicate any exceptions that may cause a delivery delay.
    • Delivery notifications indicate that the package has been delivered.
  • Click Add additional recipients to have e-mail notifications also sent to other individuals. Repeat the steps above for Other 1 and Other 2.
  • Select the format type you use most for your e-mail notifications: HTML, Text, or Wireless.

Always show additional recipients in this section

Select this option to always show additional e-mail recipients while creating shipments.

Always show personal message option

Select this option to always show the personal message option while creating shipments.

Always show this section expanded

Select this option to always show this section expanded while creating shipments.
More info

Rates and Transit Times


View all services

Select this option to always display all FedEx services available for your shipment.

Always show this section expanded

Select this option to always show this section expanded while creating shipments.
More info

International Preferences


The following preferences may vary depending on your origin country.

Always Create a Commercial Invoice or Pro Forma Invoice

Select this option if you want FedEx Ship Manager at fedex.ca to create a Commercial Invoice or Pro Forma Invoice online for all of your international shipments. Only one invoice option can be selected.

Always print Commercial Invoice/Pro Forma Invoice on uploaded company letterhead

Select this option if you want FedEx Ship Manager at fedex.ca to print your Commercial Invoice/Pro Forma Invoice on uploaded company letterhead for all of your international shipments.
If you enabled Electronic Trade Documents (ETD), FedEx highly recommends selecting the options to use uploaded company letterhead as well as uploaded signature image. Although not required, these items will help avoid regulatory or customs delays with your shipment.
To upload company letterhead:
  1. Select Always print Commercial/Pro Forma Invoice on company letterhead.
  2. Click Upload to upload a letterhead image.
  3. The letterhead image upload screen will display.
  4. Letterhead image files must be in either GIF or PNG format and no larger than 700 pixels wide by 50 pixels high. Click
  5. Browse to navigate to the location where you have stored your letterhead image on your computer.
  6. Select the letterhead image file.
  7. Click Open.
  8. Click Upload.
  9. Your letterhead image has now been uploaded and will display on-screen. Click Close Window.

Always include uploaded signature on the applicable customs documents

Select this option if you want FedEx Ship Manager at fedex.ca to print your uploaded signature on all applicable customs documents.
If you enabled Electronic Trade Documents (ETD), FedEx highly recommends selecting the options to include uploaded signature image as well as uploaded company letterhead. Although not required, these items will help avoid regulatory or customs delays with your shipment.
To upload a signature image:
  1. Select Always include uploaded signature image.
  2. Click Upload to upload a signature image.
  3. The signature image upload screen will display. Signature image files must be in GIF or PNG file format and must be no larger than 240 pixels wide by 25 pixels tall. Click Browse to navigate to the location where you have stored your signature image on your computer.
  4. Select the signature image file.
  5. Click Open.
  6. Click Upload.
  7. Your signature image has now been uploaded and will display on-screen. Click Close Window.

Always print [#] additional copy(ies) of customs documents

Select this option and indicate a number if you want FedEx Ship Manager at fedex.ca to print additional copies of your customs documents.

Enable Electronic Trade Documents (ETD)

Select this option if you would like your trade documents to be electronically attached to your shipment. This eliminates the need to print them and attach them to your package.
If you enable Electronic Trade Documents (ETD), FedEx highly recommends selecting the options to include uploaded company letterhead as well as uploaded signature image. Although not required, these items will help avoid regulatory or customs delays with your shipment.
Electronic clearance and use of ETD is permitted when shipping to the countries and territories listed in the table below.
Afghanistan Lichtenstein
Albania Lithuania
Australia Luxembourg
Austria Macau
Bahrain Malaysia
Barbados Mexico
Belgium Monaco
Bermuda Netherlands
Canada New Zealand
Channel Islands (Guernsey & Jersey) Northern Ireland
China Norway
Croatia Palestine Autonomous
Cyprus Philippines
Czech Republic Portugal
Denmark Puerto Rico
England San Marino
Estonia Scotland
Finland Singapore
France Slovak Republic
Germany Slovenia
Hong Kong South Africa
Hungary South Korea
Iceland Spain
India Sweden
Ireland Switzerland
Israel Thailand
Italy United States of America
Japan Vatican City
Latvia Wales

Always display additional customs documentation

Select this option to always display the Additional customs documentation checkbox.

Enable Document Profile Selection

Select this option to display your saved Document Profiles from the Document Preparation Centre.

Always display advisories

Select this option to always display the Display advisories checkbox.

Document description

Select a description from the drop-down menu or enter your own description to be used as the default for international document shipments.

Canada Customs export information

Select the B13A filing option that you use most often when shipping internationally. If you select No B13A required, you can enter the B13A Exemption Number most often associated with your shipments. Refer to Canada Export Regulations (B13A) for more information on B13A shipping requirements.
More info

Printer and Scale Options


Label printing

Select either Laser/Inkjet or Thermal Printer as the default type for your printer.

Set up thermal printer

If you select Thermal Printer as your default printer, click Set up thermal printer for setup instructions.
If you ship international packages, you also need a laser or inkjet printer connected to your computer to print international shipping documents.

Use Scale

  • Select Use Scale if you are using your own scale to weigh your packages. This will automatically populate the Weight field on the Create a Shipment screen.
  • Click Scale information for detailed information about using, purchasing, and installing and using a scale.
  • You must be using Microsoft® Internet Explorer 4.x (or above), and your scale must be properly connected to the COM1 port of your computer.
More info

Complete your Shipment


Remind me to print Pending shipments

Select this option to always display a reminder that you have pending shipments to process.

Remind me to print Ground Manifest

Select this option to always display a reminder to print the FedEx Ground Shipping Manifest.

Always show shipment confirmation

Select this option to always show the Confirm your Shipment Details screen before printing your shipping label.
More info

This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager™ at fedex.ca. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.