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Online Technical Support
Click the Help menu at the top of each page to access the following tools:
Refer to the fedex.ca Contact Us page for ways to contact FedEx via email, mail, or phone.
If you selected consignee as your payment type, the recipient’s information will be filled out for you. You are required to enter a phone number for the recipient. Additionally, you can add the recipient’s email address and a consignee ID.
If you selected shipper or third party as your payment type, use one of the following options to enter or select the recipient’s information:
Perform detailed address check
FedEx will automatically check the recipient address for you. If the address is missing information, a suggested address will be given, or you can choose to use the address as entered. Note — shipping to an incorrect address may result in an address correction surcharge.
This is a residential address
Save recipient information
Check Government List of Unacceptable Trading Partners
If you are creating an international shipment, click this option to display the Denied Party Screening Tool, which retrieves potential matches from governmental lists of countries, individuals, companies or other organizations who have had economic and trade sanctions imposed against them.
This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager ® at fedex.ca. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.