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FedEx Billing Online
 
FedEx Billing Online
 

Registration
Account Summary
All Open Invoices
Past Due Invoices
Paid/Closed Invoices
In Dispute Invoices
Invoice and Shipment Details
Using Payment Cart
Disputing FedEx Charges
Search and Downloads
Preferences and Administration
Customer Support

Registration

To register for FedEx Billing Online, go to the login page by selecting View/Manage Invoices under the Manage My Account tab on fedex.ca. If you already have a fedex.ca username and password, click "Login" and verify your account information. If you are new to fedex.ca, register by clicking on the "Register" link on the login page.

The first user to register an account for FedEx Billing Online is by default the billing online administrator. Please provide all requested company and contact information, and if necessary two recent FedEx invoice numbers issued within the last 60 days. (If you do not have two recent invoice numbers, please contact FedEx customer support for account verification over the phone.)

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Account Summary

Get help with:
Account Summary Overview
Customizing Views
Viewing Invoice Detail
Viewing Invoice Activity
Paying Invoices
Printable View Pages

Account Summary Overview
The Account Summary screen provides a complete overview of recent activity on your account, including a current account balance and a list of all open and past due invoices.

At the top of this page is your primary account number and a summary of charges, payments, credits, payments in process, adjustments, balance due, and any past due charges you have accrued.

The Invoice List table shows invoice details such as invoice numbers, due dates, and status, enabling you to review this information quickly and conveniently. You will also see invoices that are open and their corresponding balances, as well as invoices that are past due, in dispute, or have been marked for payment.

If you wish to view only past due invoices, closed invoices, or in dispute invoices, click on the corresponding tab.

Note that the Past due, Closed, and In dispute invoice views are not applicable to credit card linked accounts.

Customizing Views
This page is easily customizable if you want to see your information in a particular manner. For example, to sort your invoices by date, simply click the arrow next to the date field and the table will automatically rearrange.

A snapshot of your account balance is available at the bottom of the Account Summary screen. Open invoices are grouped into the following time ranges:
  • 0 - 15 days
  • 16 - 30 days
  • 31 - 60 days
  • 61 - 90 days
  • More than 90 days.
If there are open invoices, the total amount due will appear under the heading. Click on the heading to see the details that comprise the total.

Viewing Invoice Detail
To review detailed invoice information such as tracking numbers, reference, status, and Balance Due, click on the invoice number in the table. (As with the Summary page, you can sort details of each invoice.) Click an air waybill number for charges for that particular shipment.

Viewing Invoice History
In the Invoice list, click on the status in the Invoice Status column to view all payment instructions, disputes and adjustment activity on the invoice.

Paying Invoices from the Account Summary Screen
The Account Summary screen allows you to pay any or all of your open invoices. Simply click on the checkbox to the left of each invoice number and then click the Pay button. This will automatically add the selected invoices to your FedEx Billing Online payment cart. On the payment cart screen, you will have the opportunity to review your selections, make any changes, add more items, or complete your payment by checking out.

Printable View Pages
All viewable pages are printable and can be sent directly to your printer in a format for easy reference and filing.

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All Open Invoices

This tab has a summary of all open invoices for your account. Just as the Account Summary screen allows you to pay or click on invoices for more detail, the All Open invoices view allows you to pay any or all of the invoices by selecting the checkbox to the left of the invoice number. If you need additional detail information for an invoice, click on the invoice number.

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Past Due Invoices

This tab has a summary of all past due invoices for your account. To quickly pay these invoices, simply click on the checkboxes to the left of the invoice numbers and click the Pay button. The invoices will be added to your payment cart, allowing you to complete your payment. If you need detailed information about an invoice before paying it, click the invoice number.

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Paid/Closed Invoices

This tab has a summary of all account invoices paid in the past 180 days. To view detailed information about one of these invoices, simply click on the invoice number. On the Invoice Detail screen that follows, click the View Invoice History link to view all information regarding payments, disputes, and credits for this invoice.

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In Dispute Invoices

This tab gives you an easy to view summary of all invoices that are in dispute. From this screen you can quickly see the disputed amount and date of the invoice level dispute. To view more information regarding this invoice, simply click on the invoice number to be taken to the Invoice Detail screen. From the Invoice Detail screen, you can click on the View Invoice History link to view all information regarding payments, disputes, and credits for this invoice.

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Invoice and Shipment Details

Get help with:
Invoice Detail Overview
Invoice and Shipment Details
Disputing Invoices or Shipments

Invoice Detail Overview
The FedEx Billing Online Invoice Detail screen uses a format similar to a paper invoice, presenting an easily viewed summary of all invoice information. You can manage, dispute, or download the entire invoice from this screen. Click the VIEW link at the top right of the Invoice Summary section to see a detailed view of billing information, charge summary, exchange rate information, and payer summary for this invoice.

Invoices can be downloaded in several formats. Invoice details are available in CSV, EXCEL and XML format. You can also choose to download a copy of the invoice in PDF format (Adobe Acrobat Reader will open a copy of your invoice in PDF format). You can then print it by selecting Print from the File menu.

NOTE: To view the invoice in PDF format, you need to install the free Adobe Acrobat Reader on your computer.

Get Adobe Acrobat Reader


Any adjustments or payments made to an invoice can be viewed by clicking the "View Invoice History" link. The invoice history can also be printed and includes payment activity, dispute activity, and adjustment activity, including an updated balance due.

Invoice and Shipment Details
In the FedEx Invoice Details section of the Invoice Detail screen, you'll see a detailed list of your FedEx shipment summaries. Each individual shipment is listed in the table along with the air waybill number, ship date, payment type, reference, status, original charges, and other information.

To view detailed shipment information, click on the tracking number to be taken to the Tracking ID Details screen. You will be able to view all of the shipment charge details including recipient information. If you wish to request an invoice adjustment for a particular shipment, you can dispute it here.

Disputing Invoices or Shipments
If you need to dispute all the shipments on an invoice, you can dispute them all by clicking on the Dispute Invoice button. This will begin the dispute process and take you to the Dispute Request screen.

If you only need to dispute an individual shipment, click the air waybill number to view your shipment details and click the Dispute button.

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Using the Payment Cart

Get Help With:
Payment Cart Overview
Paying an Invoice or individual shipment
Viewing Your Payment Cart
Paying by Cheque
Payment Confirmation

Payment Cart Overview
With FedEx Billing Online, you are in control of how you pay, when you pay, and what you pay. There are two methods of payment currently available with FedEx Billing Online - credit card or paper cheque. You can schedule payments of FedEx invoices from your credit card or print a payment summary form and mail your payment to FedEx. Credit card information needed to perform a credit card payment can be entered by accessing the My Options tab within FedEx Billing Online.

Paying an Invoice or individual shipment
Invoices that are open for payment are available from the Account Summary screen, under the All Open or Past Due tabs. The invoices are displayed in a list, and you can choose all invoices to pay by clicking the checkbox at the top of the table, or selecting individual invoices or shipments. Choose as many invoices or shipments as you like and click "Pay". You will see a summary of all the items selected for payment. Click "Add Items" to continue to select more invoices or shipments for payment until you ready to checkout.

Viewing Your Payment Cart
To easily view your payment cart items from any screen with FedEx Billing Online, click on the View Cart link at the top of any page to see the invoices that you have selected for payment.

You will see a summary of all invoices selected for payment in your Payment Cart. Verify the amount you wish to pay, and add or remove items as necessary. Choose a payment method (credit card or cheque) in the Payment Options section. Click Submit payment to authorize your payment. Payments using a credit card payment profile will be submitted on the current date. To set up a credit card payment profile, please go to Manage my payment preference under My Options.

Payment by Cheque
If you choose to pay by cheque, you will need to enter the cheque number. Once completed, click "Create payment instruction" to complete the payment process and see the confirmation screen that indicates your payment request has been submitted. You will then need to print your Payment Summary form by clicking the "Print" button.

When sending your Payment Summary to FedEx with your payment, be sure to send the complete summary and do not detach any part of the summary from the original printout. You will be notified via email if FedEx has not received the payment within 7 days.

Payment Confirmation
When a payment request is submitted, you will receive a "reference number" which identifies a specific payment. The status of your payment will be updated automatically and indicated on the Payment Confirmation page. Pending payment invoices will be indicated by the payment pending icon on the left-hand side of the table.

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Disputing FedEx Charges

If you have questions about an invoice or specific shipment and need to dispute it prior to payment, click the Dispute button and enter the reasons for your dispute.

To dispute an entire invoice, click the Invoice Number from the Account Summary screen. On the Invoice Detail screen that follows, click the "Dispute Invoice" button. Individual shipments and related charges can be disputed by going to the FedEx Invoice Details section and clicking on the air waybill number that you wish to dispute. From the TrackingID Details screen, click the "Dispute " button.

Dispute Requests
If you submit a dispute request you will be asked to select a reason for the dispute. And, depending on the dispute type, you may be prompted to provide other information regarding your request. After the dispute is submitted, it will be researched and a response will typically be provided within 3 business days.

Disputed invoices and their status can be checked at any time by clicking on the View Invoice History link on the Invoice Detail screen or by clicking the status in the Invoice Status column on the Account Summary screen.

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Search and Downloads

Get help with:
Search or Download an Invoice or Shipment
Search or Download by Multiple Criteria
Download Center

To search and download invoice and shipment details to your computer, click the "Search/Download" tab at the top of any page within FedEx Billing Online and click "New Search or Download".

Search or Download an Invoice or Shipment
On the New Search or Download screen, use the Quick Search feature if you know the specific item you need to find such as an invoice number, or air waybill number. Enter the information for the type of search or download you are performing and click "Quick Search" or "Download Data".

If you search by invoice number, the invoice detail screen will be displayed and you can download the invoice detail. If you search by air waybill number and there is a single match, the tracking id detail screen will be displayed. Or, if there are multiple matches, the tracking id, invoice number, origin/destination and ship date for all matches found will be displayed. Click on the air waybill number to view the shipment details.

Search or Download by Multiple Criteria
On the New Search or Download screen, you can specify the exact criteria for your search or download. FedEx Billing Online allows you to search or download using these methods:
  • Invoice Type - Freight, Duty/Tax, Combined, and All. (All is the default.)
  • Invoice Status - Open, Closed, Past Due, and All. (All is the default.)
  • Invoice Beginning Date and Invoice Ending Date - Select an invoice date range using the calendar feature. If you enter nothing, the defaults is all invoices from the past 30 days
Once the above search criteria are entered, click "Search" or Download Data". For Downloading, enter:
  • File Type - Select what format you would like your download file saved (csv, EXCEL xml)
  • File Name - Enter the name of the download file
On the Download Center screen, click the file name to save it to your system.

Download Center
The Download Center screen will display all files requested for download and files that are available to download. All files available for download will expire 14 days after creation date. The files will be listed by Filename, File type, Status, Generated By, Creation Date, and Expiration Date. Download status includes "Complete" where the file was created successfully, "Exceeds limit" where the file size exceeds the maximum size of 30 megabytes, and "No data" where no data matched the entered criteria.

You may click the filename to download the results to your system if the status is complete. You will also have the option to remove files for download by clicking "Remove".

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Preferences and Administration

Get help with:
Add/Remove Accounts
Edit Store ID
Deregister FedEx Billing Online
Manage and Invite Other Users
Change Administrator

Administrative functions include adding primary accounts, editing store ID, canceling FedEx Billing Online enrollment, changing/adding/deleting secondary users, and changing the account administrator.

The first user to register an account with FedEx Billing Online is by default the billing online administrator. Administration information is secure and maintained by the FedEx billing online administrator. Secondary users are only allowed to update personal information and change their passwords.

Add/Remove Accounts

You can add more primary accounts to FedEx Billing Online to see the bills for those accounts as well. Click on the "My Options" tab and select "Manage Account Settings". Click "Add a primary account", and you will be directed to the FedEx account login screen to enroll. Once added to FedEx Billing Online, you can switch between primary accounts on the Account Summary screen.

Edit Store ID

You can add a store or location name to each account number to help identify the accounts and bills for that store or location. Click on the "My Options" tab and select "Manage Account Settings". Just select the account number and enter the store or location name, and click "Update Store ID".

Deregister FedEx Billing Online
If you no longer want to receive your invoices via FedEx Billing Online, you can deregister your account by going to the "My Options" tab in FedEx Billing Online and select "Manage Account Settings". In the Edit Account Information section, select the "Deregister from FedEx Billing Online" button.

Manage and Invite Other Users
To add or delete users, or update administrator information, click on the "My Options" tab and select "Manage Users".

Users you add will receive an email invitation to FedEx Billing Online. If your invited user doesn't already have a fedex.com username and password, he or she will be asked to go through a short registration process in order to create one. You can remove the user's access at any time.

Change Administrator
If you ever want to designate someone else to be responsible for your account, use this feature in "Manage Users" to choose a new FedEx Billing Online administrator.

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Customer Support

To report any questions or technical difficulties regarding FedEx Billing Online, please complete the Customer Support form located in the Help Menu under "Contact Billing Online Support".

The Customer Support form allows you to obtain assistance with the FedEx Billing Online website. If you have any questions regarding your account or your invoice, please contact FedEx Customer Service.

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