|FedEx Ship Manager® Help|
|FedEx Ship Manager® Get Rates and Transit Times|
Get a Quick Rate Module Help Options
Help Menu Click the Help menu at the top of each section to access the following tools:
Refer to the fedex.ca Contact Us page for ways to contact FedEx via e-mail, mail, or phone.
For detailed help with sections in the Get a Quick Rate module, continue reading or select one of the following specific topics:
From and To
FedEx Standard Rate: Enter Weight
Select Your Desired Rate
From and ToWhat can I enter in the From and To address fields? From is the address from which you are shipping. To is the delivery address. As you type in the From and To fields, you will be shown a dropdown list of possible matches. You can type:
How should I enter a ZIP/postal code? The following is a list of the countries that use a postal code as well as the correct format for each postal code. Additional and optional formats may also be acceptable.
What if I don’t have an exact From or To location?
A city or ZIP/postal code will be enough to provide you with rates and transit times. If you enter a city or zip/postal code without additional location information, you will be shown a dropdown list of matching cities to choose from.
What if my exact address is not found?
If you enter an invalid address, try using just the city or ZIP/postal code to get rates and transit times. As you type in the From and To fields, you will be shown a dropdown list of possible matches. If you enter a ZIP/postal code where FedEx does not provide service, you will see an error message.
The rate quote you receive is based in part on package weight. For additional information on how shipping charges are calculated, please refer to the FedEx Service Guide at fedex.ca.
I entered a weight over 68 kg/150 lbs. Why did I get an error message?
FedEx Express packages are limited to 68kg/150 lbs. or less. For heavier shipments, get an advanced rate by visiting the Get Rates & Transit Times tool.
Note: When the dimensional weight of a shipment exceeds the actual weight, shipping charges are based on the shipment's dimensional weight. Please refer to the FedEx Service Guide for additional information on dimensional weight.
What if I get the weight wrong?
A staffed FedEx location can assist you in weighing your package accurately. Any disparities between entered and actual data for your shipment may affect the availability of different service options and may result in a different delivery time, date, and price.
How do I select a Package Type?
Scroll from side to side to select a package type and proceed to get a rate.
How do I select a rate?
Hover over the service name you want to use and “Select” option appears.
Will my rate be the same if I ship on another day?
The rates and times shown are based on a shipment leaving today. Rates and times are valid only if your shipment is prepared and provided to FedEx by the latest published cut-off time for today in your origin city. To view rates and times for shipments leaving tomorrow or another future date, get an advanced rate by visiting the Get Rates & Transit Times tool.
How do I view my account-specific rates?
To receive account-specific rates, you must be logged in to fedex.com. To log in:
For international shipments, the displayed rates and transit times are based on a document shipment containing a personal or business letter with no commercial value. Annual reports, brochures, and newspapers are among a variety of documents deemed by some governments to have a commercial value. If your shipment contains products or documents with a commercial or customs value, they are considered to be commodities by customs and may require additional import and/or export clearance time and documentation. To get rates for such shipments, consult the Get Rates & Transit Times tool and select “Get detailed quote.” The distinction between documents and products does not apply to shipments within Canada.
When I ship, will I pay exactly the rate shown here?
Rates quoted here may be different than the actual charges for your shipment. Differences may occur based on actual weight, dimensions, currency conversion rate, other surcharges and taxes. Consult the applicable FedEx Service Guide for details.
When I ship, will I get the exact delivery date/time and service option that I select here?
The service options and delivery dates/times shown here assume there are no clearance delays and are dependent on the ship date, weight, dimensions, declared value, goods descriptions, packaging, and/or address entered for your shipment. Rates and times are valid only if your shipment is prepared and provided to FedEx by the latest published cut-off time for today. Any disparities between entered and actual data for your shipment may affect the availability of different service options and may result in a different delivery time and date. Please make sure your shipment meets the terms and conditions of the service you have requested.
In the event of a conflict between the FedEx Service Guide and the transit time shown in the Get a Quick Rate module, the terms and conditions in the FedEx Service Guide will prevail.
What if my shipment needs special handling?
If you need a transit time for a service with special handling options, please consult the Get Rates & Transit Times tool and select “Get detailed quote.” Special handling options include:
For my international shipment, are VAT and other duties, surcharges and taxes included in the estimated rate?
No, value-added tax (VAT) and other duties, surcharges and taxes are not included in the estimated rate for international shipments. Note that Canadian Sales Taxes (HST, GST, etc.) are included in courtesy rate quotes for intra-Canada shipments.
What happens if I click the ‘Get another quick rate’ link?
Click Get another quick rate to return to the beginning of the Get a Quick Rate module. Your original From address will be shown, but you may change it if you wish.
What happens if I click the ‘Get an advanced rate’ link?
Click Get an advanced rate to consult the Get Rates & Transit Times tool. There you can:
Click Ship to complete your shipment information and print your label.
Please NoteRates quoted here may be different than the actual charges for your shipment. Differences may occur based on actual weight, dimensions, currency conversion rate, other surcharges and taxes. Consult the applicable FedEx Service Guide for details. To receive account-specific rates, you must be logged in to fedex.com. To log in: