|Get Rates and Transit Times Help|
Online Technical Support
Chat online with a FedEx Technical Support Agent, submit a question or find answers to common questions by clicking here.
Click the Help menu at the top of each page to access the following tools:
Refer to the fedex.ca Contact Us page for ways to contact FedEx via email, mail, or phone.
Get a Rate
Complete the required information on the Get FedEx Freight Rates screen and click Get Rate to review your service and rate options.
Note: To calculate a rate for an international or offshore shipment, please click the International / Offshore tab at the top of the screen or contact our International Customer Service team at 1.866.393.4685.
All required fields are noted with an asterisk (*).
Enter as much information as possible about your shipment. Required fields are noted with an asterisk(*).
Let us know if any additional services are required for your shipment by checking each applicable option. If applicable, enter a dollar amount in the space provided for Declared Value and COD Amount.
Click the links on the Get Rates page to learn more about the rules and additional charges for each service.
Rate this Shipment
Once all information is complete, click Get Rate for a detailed rate summary.
For a detailed description of each section on this screen, scroll down or click one of the following links:
Your origin and destination locations are highlighted. Roll your mouse over each location for Service Center address and contact information.
Your Non-Negotiated Rates
Based on the information entered, all applicable service options are listed for your review:
Get Another Rate
Click this button to return to the main Get Rates page to calculate additional rates.
View / Print Rate
Click on the selection button next to the rating option that you would like to review further and click View / Print Rate. Details of your rate will appear in a pop-up window for your review. To print the rate details for your records, simply click the print icon at the top of the screen.
Schedule a Pickup
Click this button to transfer all of your shipment details to the Pickup screen. From there, you can enter additional details to schedule a pickup for this shipment.