Help Menu

• Click the Help menu at the top of each page to access the following tools:
• Help with this page – Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
• Interactive Help Guide –Offers the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.

Contact FedEx

Frequently Asked Questions

1. How do I edit a pickup?
2. How do I cancel a pickup?
3. How do I view or print my pickup details?

Pickup History

To View your Pickup history

• Select Schedule a Pickup from the Ship tab, and then click the Pickup History tab.

Search for Pickups

• Enter the search criteria in the Search text box.
• Select the column to search from the drop-down menu.
• Pickup Records that match your search criteria will display in the table.

To Display Pickups

• Please select the number of days to display from the Display Pickups for the Past drop-down menu.

Sort Pickups

• Click a column header to sort the table in ascending or descending order.

Edit a Pickup

• Select the pickup, and click Edit. Then make your changes on the Schedule a Pickup screen, and click Update Pickup.

Cancel a Pickup

• Select one or more pickup(s), and click Cancel.
• Click Yes to continue with the cancellation.
• The status for each cancelled pickup will change to Cancelled.

View/Print Pickup Details

• You may choose one of the following options:
• Select the Pickup, and click View/Print Pickup Details.
• Click the link in the Confirmation Number column. Note: No link is available for pickups with a Canceled status.
• Click the link in the Status column. Note: No link is available for pickups with a Canceled status.