Online Technical Support
online with a FedEx Technical Support Agent,
submit a question
to common questions by clicking
Click the Help menu at the top of each page to access the following tools:
- Help with this page — Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
- Interactive Help Guide — Offers the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.
Refer to the fedex.ca
page for ways to contact FedEx via email, mail, or phone.
Frequently Asked Questions
- How do I use the address book?
- How do I view a listing in my address book?
- How do I update a listing in my address book?
- How do I add a listing to my address book?
Using Address Books
Save contact information for frequent shippers, consignees and third-parties in an easy-to-access Address Book.
From the Address Book homepage you can:
Select an Account
- Select an Account
- View / Update Addresses
- Add New Addresses
View / Update Addresses
- Sort By – choose to sort your account list by company name or account number. After marking the appropriate option, your drop down menu will be sorted accordingly. Click on the arrow next to the drop down menu to select an account.
- Predictive Typing – type characters directly into the account drop down menu to narrow your search.
Maintain contact information for your frequent shippers, consignees and third parties.
Add New Addresses
- View – find a specific address in two ways:
- Search by name, store number or city/state. Mark the circle next to the appropriate search criteria, enter your detailed search information in the space available, then click Go.
- Alphabet listing. Click the letter of the alphabet corresponding to the contact name you are searching for.
- Update – click on the appropriate contact name within the Address Book listing. On the following screen you can:
- Update the necessary details. Click Update Address to save your changes.
- Delete a contact. Click Delete Address to remove a listing from your Address Book.
Enter all contact information for the new address listing and click Add Address.