Help Options

Online Technical Support
Chat online with a FedEx Technical Support Agent, submit a question or find answers to common questions by clicking here.

Help Menu
Click the Help menu at the top of each page to access the following tools:

Help with this page — Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
Interactive Help Guide — Offers the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.

Contact FedEx
Refer to the fedex.ca Contact Us page for ways to contact FedEx via email, mail, or phone.

Frequently Asked Questions

How do I complete a Bill of Lading auto load?

Complete an Autoload

The AutoLoad function will identify your FedEx shipments within the last three months and load the consignee and commodity information into your profile(s).

Consignee information will be loaded into your Address Book under the appropriate shipper.
NMFC (National Motor Freight Classification) commodity items will also be loaded for each shipper profile.

If you have questions regarding your profile, please contact your Account Manager or our Technical Help Desk at 1.800.435.7949.

When AutoLoad is complete, you will receive an email confirmation at the email address associated with your My Account profile. This email address will be displayed on your confirmation page.

Note: AutoLoad is not available for Bill-To accounts.