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Request Billing Adjustment Help

Help Options



Online Technical Support
Chat online with a FedEx Technical Support Agent, submit a question or find answers to common questions by clicking here.

Help Menu
Click the Help menu at the top of each page to access the following tools:
  • Help with this page — Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
  • Interactive Help Guide — Offers the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.

Contact FedEx
Refer to the fedex.ca Contact Us page for ways to contact FedEx via email, mail, or phone.


Request money-back due to a service failure
File a claim to request freight charges to be removed due to a service failure on a guaranteed shipment.

Check status of an existing service failure
Check the status of a no-fee money-back guarantee claim previously filed.

Change the billing address
Request to change the billing address on a shipment or an account. Your request will be routed to appropriate contact for processing.

Billing Adjustment
Change billing information. Your request will be routed to appropriate contact for processing.

Change the freight bill terms
Change freight bill terms on a shipment, such as pre-paid or collect. Your request will be routed to appropriate contact for processing.

Submit a document request
Request documents such as a Bill of Lading or Delivery Receipt.

Make a document inquiry
Request more information about documents specific to a shipment or an account.




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