Help Options

Online Technical Support
Chat online with a FedEx Technical Support Agent, submit a question or find answers to common questions by clicking here.

Help Menu
Click the Help menu at the top of each page to access the following tools:

Help with this page — Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
Interactive Help Guide — Offers the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.

Contact FedEx
Refer to the fedex.ca Contact Us page for ways to contact FedEx via email, mail, or phone.

Frequently Asked Questions

How do I calculate a rate quote?
How do I print a rate quote?
How do I determine my shipment classification?

Get a Rate

Complete the required information on the Get FedEx Freight Rates screen and click Get Rate to review your service and rate options.

Note: To calculate a rate for an international or offshore shipment, please click the International / Offshore tab at the top of the screen or contact our International Customer Service team at 1.866.393.4685.

All required fields are noted with an asterisk (*).

For detailed help with sections on this screen, scroll down, click the following links, or click the Help link at the top of each section:

Shipment Details
Additional Services

Shipment Details
Enter as much information as possible about your shipment. Required fields are noted with an asterisk(*).

From – enter the Country and Zip code for the shipment origin
- You may enter Country and Zip code combinations for the United States, Canada and Mexico.
- For some Zip codes, a city input is required. You will be provided with a drop down menu for selection.
To – enter the Country and Zip code for the shipment destination
- You may enter Country and Zip code combinations for the United States, Canada and Mexico.
- For some Zip codes, a city input is required. You will be provided with a drop down menu for selection.
Class – Let us know the class designation for your shipment, between 50 and 500. For a quick and easy way to get a classification estimate, use the LTL Freight Classification Tool. You can also contact Customer Service at 1.866.393.4585. Be sure to note each commodity separately.
Weight – enter the total weight of the shipment. Be sure to note each commodity separately.
Discount – if known, enter the amount of your negotiated discount (when using My Account Get Rates, your negotiated rate will include applicable discounts)

Additional Services
Let us know if any additional services are required for your shipment by checking each applicable option. If applicable, enter a dollar amount in the space provided for Declared Value and COD Amount.

Click the links on the Get Rates page to learn more about the rules and additional charges for each service.

Rate this Shipment
Once all information is complete, click Get Rate for a detailed rate summary.

Rate Summary

For a detailed description of each section on this screen, scroll down or click one of the following links:

From / To
Services With Your Non-Negotiated Rates
Get Another Rate
View / Print Rate
Schedule a Pickup

From / To
Your origin and destination locations are highlighted. Roll your mouse over each location for Service Center address and contact information.

Your Non-Negotiated Rates
Based on the information entered, all applicable service options are listed for your review:

Delivery date – defines all possible delivery dates and times based on the shipment details
Transit days – highlights the transit days for each delivery option
Service – identifies the FedEx operating company that will deliver your shipment as well as the name of the service option
Rate – shows the calculated rate for each delivery option, listed in US dollars
- Roll your mouse over the rate to view additional components of your rate, including the shipment charge, fuel surcharge and any accessorial charges.
- To negotiate a rate, click Submit a Request and complete the form that displays. An Account Executive will contact you within 72 hours.

Get Another Rate
Click this button to return to the main Get Rates page to calculate additional rates.

View / Print Rate
Click on the selection button next to the rating option that you would like to review further and click View / Print Rate. Details of your rate will appear in a pop-up window for your review. To print the rate details for your records, simply click the print icon at the top of the screen.

Schedule a Pickup
Click this button to transfer all of your shipment details to the Pickup screen. From there, you can enter additional details to schedule a pickup for this shipment.