Online Technical Support
Chat online with a FedEx Technical Support Agent,
submit a question or
find answers to common questions by clicking
here.
Help Menu
Click the Help menu at the top of each page to access the following tools:
- Help with this page — Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
- Interactive Help Guide — Offers the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.
Contact FedEx
Refer to the fedex.ca
Contact Us page for ways to contact FedEx via email, mail, or phone.
Frequently Asked Questions
- How do I review my rate quote history?
Review Rate Quote History
Access Shipping History to review all Rate Quote requests generated within the last year for each of your accounts.
For detailed help for each section within Rate Quote History, scroll down, click the following links, or click the Help link at the top of each section:
- Account Selection
- Search Criteria
- Rate Quote History
Account Selection
Select your desired account number from the drop down menu.
To locate the appropriate account numbers:
- Sort By – choose to sort your account list by company name or account number. After marking the appropriate option, your drop down menu will be sorted accordingly. Click on the arrow next to the drop down menu to select an account.
- Predictive Typing – type characters directly into the account drop down menu to narrow your search.
Search Criteria
There are two ways to search for a specific rate quote:
- Date Range – To view a list of all rate quotes within a specific date range, click the button next to Date Range and enter the start and end date for your request.
- The maximum size of each Date Range search is 31 days.
- You can search all online rate quote calculations made within the last two years.
- Quote Number – To view a specific quote, click the button next to Quote Number and enter the number for the specific quote you are searching for.
- You can search all online rate quote calculations made within the last two years.
Once your search criteria have been entered, click Search to view your results.
Click on a specific quote number to view the rate quote details.
Rate Quote History
The resulting screen will display all of your search results
