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Help Options

Online Technical Support
Chat online with a FedEx Technical Support Agent, submit a question or find answers to common questions by clicking here.

Help Menu
Click the Help menu at the top of each page to access the following tools:
  • Help with this page — Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
  • Interactive Help Guide — Offers the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.

Contact FedEx
Refer to the Contact Us page for ways to contact FedEx via email, mail, or phone.

Frequently Asked Questions

  1. How do I request a copy of my shipping documents?
  2. How do I view images of my shipping documents online?
  3. How do I send a copy of my shipping documents via fax or e-mail?

Request a Document Image

Indicate the type of document you are searching for: Delivery Receipt (POD) or Bill of Lading.

Enter the PRO number for the shipment.

Click View to see a PDF version of the requested document online.

Click E-mail/Fax to have a copy of the requested document sent to yourself or others.

View Document Image Online

The following screen will display the requested image.

If you would like to forward the document image to yourself or another interested party, click E-mail/Fax near the top of the image.

Note: Images are available in PDF format only. If you are unable to view the image, use the available link to download the Acrobat PDF plugin.

E-mail or Fax a Document Image

  1. Image Type – Indicate the type of document: Delivery Receipt (POD) or Bill of Lading.
  2. Recipient Information
    • Name of recipient to be listed on fax coversheet or e-mail message
    • Indicate your delivery preference and enter appropriate fax number or e-mail address
    • If desired, add brief message to be included with your fax or e-mail message.
  3. Sender Information – be sure to include your name here

When all information is complete, click Send image.

E-mail / Fax Confirmation

When sending a document image via e-mail or fax, you will receive an on-screen confirmation highlighting the method of delivery as well as the fax / e-mail delivery address.