Online Technical Support
online with a FedEx Technical Support Agent,
submit a question
to common questions by clicking
Click the Help menu at the top of each page to access the following tools:
- Help with this page — Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
- Interactive Help Guide — Offers the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.
Refer to the fedex.ca
page for ways to contact FedEx via email, mail, or phone.
Frequently Asked Questions
Using Item & Category Lists
- How do I view or hide sections of the screen?
- How do I add a new Item to my list?
- How do I view my Item List
- How do I update an existing Item in my list?
- How do I add a new Category to my list?
- How do I view the Category List?
- How do I update an existing Category in my list?
Save product details for frequently shipped items in an easy-to-access reference list.
From the Item List Book homepage you can:
Select an Account
- View / Update your Item List
- Add a new item to your Item List
- View / Update your Category List
- Add a new item to your Category List
Select only one account number.
View / Update Item List
Maintain detailed product information for frequently shipped items.
Add a New Item
- View – find a specific item in two ways:
- Search by category. Using the drop down menu at the top of the screen, select the appropriate category for your item. Scroll through the resulting list to find a specific item.
- Search by item number. As items are saved to your list, each entry receives an item number. Your item list is displayed in numeric order. Scroll through your item list to find the specific item.
- Update – click on the appropriate item name within the Item List. On the following screen you can:
- Update the necessary details. Click Update Item to save your changes.
- Delete an item. Click Delete Item to remove an item from your list.
Enter as much information as possible about your product and click
View / Update Category List
Use categories to help organize your item list.
Add a New Category
- View – all categories are listed alphabetically. Scroll through the list to find a specific category.
- Update – click on the appropriate category within the listing. On the following screen you can:
- Update a category. Enter the new name and click Update Category to save your changes.
Enter the new category name and click