Online Technical Support
Chat online with a FedEx Technical Support Agent, submit a question or find answers to common questions by clicking here.
Click the Help menu at the top of each page to access the following tools:
Refer to the fedex.ca Contact Us page for ways to contact FedEx via email, mail, or phone.
Frequently Asked Questions
Reading Your My Account Calendar
Upon logging in to My Account, you will immediately view your customized calendar.
For detailed help with sections on this screen, scroll down, click the following links, or click the Help link at the top of each section:
Select your desired account number using the drop down menu. To find an account, use the following sort options:
To add additional accounts to your drop-down menus, click Add account and follow the registration process for each new account. Note: please have your account number available when adding accounts.
Click the Preferences link at the top of the calendar page to make changes in the way your calendar is formatted.
On the following screen, you can make the following adjustments to your calendar view:
Once all preferences have been indicated, click Update calendar view to save your changes.
The default view will show the currents month's shipping activity for your account.
Shipments are indicated as follows:
Click any link within the calendar to view more details about a specific shipment.
Use the arrows at the top of the calendar to shift between months.
The on-time service performance for your account within the current month is displayed in the top corner of the calendar. Click the percentage to view a list of all shipments included in this calculation.
FedEx Freight Advance Notice®
This industry-leading service allows users to receive notification of shipments delayed in-transit.
(NOTE: This service currently applies only to FedEx Freight Priority shipments)
Upon registering for Advance Notice, your account notifications will be highlighted here:
To add Advance Notice to your account, click Sign up now.
Change Calendar View
Use the drop down menus to change the information that is presented in your calendar.
Note – these changes will not be saved and the next time you log in to My Account all information will be displayed in the default format. To make permanent changes to your calendar format, please use the Preferences link at the top of the screen.