Online Technical Support
Chat online with a FedEx Technical Support Agent, submit a question or find answers to common questions by clicking here.
Click the Help menu at the top of each page to access the following tools:
Refer to the fedex.ca Contact Us page for ways to contact FedEx via email, mail, or phone.
Frequently Asked Questions
From the drop down menu, indicate the type of shipment tracking number you will enter:
Enter up to 30 shipment tracking numbers in the space provided, one per line.
Click Track to view detailed results.
When tracking multiple shipments, your results will appear in a Summary Results table. Details highlighted within the table include:
Click on any tracking number to view details and a step-by-step tracking summary for each shipment.
Or click Track more shipments to start again.
For detailed help with sections on this screen, scroll down or click the following links:
Your detailed tracking results include the following details:
Additional PRO Options
When tracking a shipment tied directly to your account, some additional options will be listed. Click any link to access further information about your shipment:
FedEx Freight Advance Notice®
If your account is enrolled in FedEx Freight Advance Notice, any applicable delay information will be listed here. (If not already enrolled, click Sign up now to add this feature to your account.)
Your step-by-step tracking information includes the following up-to-the-minute details:
When viewing track results for a shipment that has not yet been delivered, you can request a notification upon delivery.
Enter up to three E-mail addresses and click Request Notification.
When viewing track results for a delivered shipment, you can send the completed track results to interested parties via email
Enter your E-mail address, up to three recipient E-mail addresses and a short message (if desired). Click Send E-mail to distribute the track results.