Online Technical Support
Chat online with a FedEx Technical Support Agent, submit a question or find answers to common questions by clicking here.
Click the Help menu at the top of each page to access the following tools:
Refer to the fedex.ca Contact Us page for ways to contact FedEx via email, mail, or phone.
Frequently Asked Questions
Calculate a Transit Time
Complete the required information on the Get Transit Times screen and click Get Transit Time to review your service options.
All required fields are noted with an asterisk (*).
For detailed help with sections on this screen, scroll down, click the following links, or click the Help link at the top of each section: Pickup Date
If known, enter the date the shipment will be ready for pickup.
Using the drop down menu, select the country where the shipment will originate. You can select from the United States, Canada and Mexico.
Enter the Zip code OR the City and State for the shipment's origin point. If there are multiple cities within the entered Zip code, you will be prompted to select the appropriate city from a drop-down menu.
Using the drop down menu, select the country where the shipment will be delivered. You can select from the United States, Canada and Mexico.
Enter the Zip code OR the City and State for the shipment's destination point. If there are multiple cities within the entered Zip code, you will be prompted to select the appropriate city from a drop-down menu.
Get Transit Time
Once all information is complete, click Get Transit Time for a detailed summary.
Shipment Time Summary
For a detailed description of each section on this screen, scroll down or click one of the following links:
Displays the origin FedEx Freight service Center information and your pickup date. Roll your mouse over the Service Center name for address and contact information.
Service Center and transit times for all available services are listed for each destination location. Roll your mouse over the Service Center name for address and contact information.
Print Service Center Info
Click this button to print the Service Center details for your records. Complete contact information for all locations will appear in a pop-up window. To print, simply click the print icon at the top of the screen.
Get Another Transit Time
Click this button to return to the main Get Transit Time page to calculate additional shipping times.
Click on a selection button and click on Get Rates to transfer all of your shipment details to the Get Rates screen. From there, you can enter additional details to calculate the cost of this shipment.