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FedEx Ship Manager™ at fedex.ca - Shipping Administration
Privileges

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Click the Help menu at the top of each page to access the following tools:
  • Help with this page – Includes FAQs, specific instructions, and additional information for the sections and processes you see on the screen.
  • Interactive Help Guide – Offers a demo, the ability to practice using our applications, assistance during actual transactions, a printable User Guide, and “What’s New” information.

Contact FedEx

Refer to the fedex.ca Contact Us page for ways to contact FedEx via e-mail, mail, or phone.

Privileges


Privileges allow a shipping administrator to set permissions on Address Books, customize feature settings and define the services and options available to Departments and Users.
When a User is assigned to a department, the privileges for that department become his or her default settings. To customize privileges at the User level, select Customize privileges, references and defaults in the User Settings section on the User Profile screen.

Set Department or User privileges

  1. Complete the Department Profile or User Profile screen and click Continue. This brings up the Privileges screen.
  2. Select the privileges you wish to assign to this Department or User.
  3. Click Save to return to the Profile screen or click Next to continue on the References screen.
    Note: Once you have been through the Profile, Privileges, References and Defaults screens, click Next or Previous to navigate between them.
  4. If you want to stop setting privileges and discard the information you’ve entered, click Cancel.
  5. For detailed help with sections on this screen, continue reading or select one of the following topics. You may also click the Help link at the top of each section.
More info 

Address Book


The Address Book feature is available in FedEx Ship Manager under the My Lists tab. The following Address Books are located under the Addresses tab when allowed by the administrator. Refer to Address Book for more information about adding, editing, deleting, importing and exporting addresses.

Personal Address Book

Select this option to allow access to the personal address book where Users can create and manage up to 2,000 contacts.

Shared Address Book

Select this option to allow access to a shared address book created for a subset of Users within the company (as opposed to a central address book, below). Up to 2,000 contacts can be stored in the shared address book, along with all of their shipping defaults. A User without administrative privileges cannot add, edit, or delete records in a shared address book.

Central Address Book

Select this option to allow access to the central address book where Users can access the company-wide information. Users without administrative privileges cannot add, edit or delete records in the central address book. Up to 25,000 recipients can be stored in the central address book, along with all of their shipping defaults.

Sender Profile/Add New Senders

Select this option to allow the User the ability to create up to 50 sender profiles and to select or enter different sender information on the Create a Shipment screen. This allows the User more flexibility in how he or she ships. A sender profile is counted as an address book record.
More info 

General


Process Return Shipments (U.S. origin to U.S. destination shipments only)

Select this option to allow the ability to process return shipments. A popup then appears asking for Return Contact Information. Enter the return contact telephone number and an optional e-mail message and then click Continue.
When you select this option, the Create Return Shipment option under the Prepare Shipment tab and the Process a return shipment option in the Special Services section become available to the User.

Require RMA no. (U.S. origin to U.S. destination shipments only)

Select this option to require a Return Materials Authorization (RMA) number for return shipments. The RMA no. field will then show up in the Billing Details section in FedEx Ship Manager.

Allow User to Schedule Pickup

Select this option to allow the User to schedule pickups for shipments. The Pickup/Drop-off section would then show up in FedEx Ship Manager.

View regular scheduled pickup(s)

Select this option to allow the User to view regular scheduled pickup(s). List of regular scheduled pickup(s) would then be displayed under My Pickups for review.
 

Cancel regular scheduled pickup(s)

Select this option to allow the User to cancel regular scheduled pickup(s). User will be provided with an option to cancel regular scheduled pickup(s) by going to My Pickups under Schedule a Pickup.
 

Enable Electronic Trade Documents (ETD)

Select this option to allow the User to electronically attach customs documents to their shipments. The customs documents will then show up in the FedEx Ship Manager under My Shipment Profiles and in the Product/Commodity Information under Customs Documentation.

Create pending shipments

Select this option to allow a User to save a shipment that can be processed later today or on a future date.

Can only create pending shipments

Select this option to only allow a User to save a shipment in pending status and not allow the processing and printing of a shipping label.

Can process other Users pending shipments

Select this option to allow a User to finalize other Users’ (who are tied to the same account number) pending shipments and print the shipping label. This option is not available to Users who have been assigned the option “Can only create pending shipments.”.

Rates and Transit Times


Hide Rate Quote

Select this option to restrict the User’s access to the courtesy rate quote and eliminate the ability to view all rate quote information on the FedEx Ship Manager screens.

View All Services

Select this option to allow the User to view all services available for the shipment in the Rates and Transit Times section in FedEx Ship Manager.

Always show this Section Expanded

Select this option to always show the Rates and Transit Times section expanded in FedEx Ship Manager.
More info 

Additional Preferences


When creating a shipment, Users may change these options from the defaults.

Set up Thermal Printer

Select this option to allow the User to configure a thermal printer for printing shipping labels in the Printer and Scale Options section on the Preferences screen in FedEx Ship Manager at fedex.ca. If this privilege is not selected, only a laser or inkjet printer can be used.

Set up Additional Handling Charges

Select this option to allow the User to enable fixed and variable handling charges for FedEx Express and FedEx Ground shipments in the Billing Details section on the Preferences screen in FedEx Ship Manager at fedex.ca. These charges display when a User requests a courtesy rate quote or accesses the shipping details for a particular shipment. This capability allows the User to charge back additional costs to the recipient.

View/Update Default Shipping Information

Select this option to allow the User to view and change default shipping information (e.g., default service type, package type, billing details) when creating a shipment or setting defaults on the Preferences screen in FedEx Ship Manager at fedex.ca.

View/Update Default References

Select this option to allow the User to change the Reference Field defaults assigned by the Administrator. When this option is selected, the User can enter new reference defaults in the Billing Details section on the Preferences screen in FedEx Ship Manager at fedex.ca.

Display pending shipments confirmation

Select this option to always show the Pending Shipment Confirmation receipt whenever a pending shipment is created and saved.
More info 

Domestic Services


Please refer to the FedEx Service Guide at fedex.ca for detailed information on FedEx services and delivery commitments.

Select all

Select this option to allow the User access to all FedEx domestic services.

Select individual services

Select individual FedEx domestic services to make available to the User.

Apply to return shipments (U.S. origin to U.S. destination shipments only)

Select this option to also allow the User access to the selected FedEx domestic services on return shipments.
More info 

International Services


Please refer to the FedEx Service Guide at fedex.ca for detailed information on FedEx services and delivery commitments.

Select all

Select this option to allow the User access to all FedEx international services.

Select individual services

Select individual international services to make available to the User.
More info 

Special Services


Please refer to the FedEx Service Guide  at fedex.ca for detailed information on FedEx special services and delivery commitments.

Select all

Select this option to allow the User access to all FedEx special services.

Select individual services

Select individual special services to make available to the User.

Apply to return shipments

Select this option to allow the User access to the selected FedEx special services on return shipments, as well.
More info 

This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager™ at fedex.ca. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.
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