FedEx Ship Manager® Help
Print Print
FedEx Ship Manager™ at - Shipping Administration

Help Options

Help Menu

  • Click the Help menu at the top of each page to access the following tools:
  • Help with this page – Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
  • Interactive Help Guide –Offers the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.

Contact FedEx

Refer to Contact Us page for ways to contact FedEx via e-mail, mail, or phone.


A reference is a customizable field that allows you to record details about different kinds of shipments. They appear on your FedEx invoice or on administrative reports.
When a user is assigned to a department, that department’s references become the default settings for that user. To customize references at the user level for greater flexibility and control, select Customize privileges, references and defaults in the User Settings section on the User Profile screen.
To assign references and reference lists to departments and individual users, refer to Department and User References.
The Shipping Administrator has the option of configuring the following 4 Reference fields:
  • Your reference
  • Department no.
  • PO no.
  • Invoice no.

Reference details

  • Reference fields are located in the Billing Details section on the FedEx Ship Manager screens.
  • You can enter up to 30 characters in the Reference fields.
  • References can be used for tracking and reporting purposes and can be selected to print on reports.
  • All References print on your FedEx Express and FedEx Ground invoices. All References except Invoice number print on your FedEx Express Freight invoice. Note that not all 30 characters may print on the invoice.
  • References print on all shipping labels except plain paper FedEx Express international labels, which include only one Reference field.
View References
Click the References tab on the Shipping Administration screen to view a list of existing References.

Search or select References to display

  • Search: enter your search criteria in the Search box and select the field within which to search from the drop-down menu. Click Go.
  • View: click All or a letter or number from the View options.

Sort References

    Use one of the following options:
  • Select a column from the Sort by menu.
  • Click a column header to sort the column in ascending or descending order by that column.

Add References to a Reference List

Select one or more References, and then click the Reference List from the Add to drop-down menu. Refer to Reference Lists for more information.

Edit a Reference

Select the Reference, and click Edit. The Edit Reference screen displays.

Delete a Reference

Select the Reference, and click Delete. Click OK to confirm the deletion and remove the Reference from the system.

Import/Export References

Reference Lists

Click Reference lists to view, edit, delete or create new Reference Lists. This brings up the Reference Lists screen.

Create a new Reference

Click Create new reference. This brings up the Add Reference screen.

This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager™ at No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.