Help Options

Online Technical Support

Chat online with a FedEx Technical Support Agent, submit a question or find answers to common questions by clicking here.

Help Menu

Click the Help menu at the top of each page to access the following tools:

Help with this page – Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
Interactive Help Guide – Offers the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.

Contact FedEx

Refer to the fedex.ca Contact Us page for ways to contact FedEx via e-mail, mail, or phone.

Confirm Your Pending Shipment Details

Print Pending Shipment Confirmation

Click Print to produce a paper copy of your pending shipment confirmation that you can use to search for this shipment in the future, or give to someone else who will be finalizing the shipment for you.

Edit Shipment

You can select Edit Shipment to return to the Shipment screen and edit your shipment information.

Cancel Shipment

Click Cancel shipment and then confirm the cancellation of your shipment(s).
Important: If the shipment has already been given to FedEx, you must notify your local FedEx office to arrange to have the shipment canceled.

Repeat Last

Click Repeat Last to repeat the last shipment that you had processed.
You will be returned to the Create a Shipment screen with the previous shipment’s information displayed.
You may edit the information before processing the new shipment.

Create New

Click Create New if you want to create a new shipment. You will be returned to the Create a Shipment screen.

Set a Default to Always Show this Screen

Select Always show Pending shipment confirmation in the Complete your Shipment section on the Preferences screen.

More info

This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager™ at fedex.ca. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.