FedEx Ship Manager® Help
Print Print
FedEx Ship Manager™ at - Dimensions

Help Options

Online Technical Support

  • Chat online with a FedEx Technical Support Agent, submit a question or find answers to common questions by clicking here.

Help Menu

  • Click the Help menu at the top of each page to access the following tools:
  • Help with this page – Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
  • Interactive Help Guide –Offers the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.

Contact FedEx

Refer to Contact Us page for ways to contact FedEx via e-mail, mail, or phone.


A Dimensions Profile allows you to save up to 20 different packaging profiles that you frequently use when sending your shipments via FedEx.

Use a Dimensions Profile

  1. While creating a shipment with FedEx Ship Manager at, select Your Packaging as the package type in the Package and Shipment Details section. The Dimensions field will display.
  2. Then, select a profile from the Dimensions drop-down menu.

Sort the Dimensions Profiles

Select a column header to sort the table in ascending or descending order for that column.

Delete a Dimensions Profile

Choose one or more profile(s), and click Delete.

Edit a Dimensions Profile

Choose the profile, and click Edit to make changes.

Create a Dimensions Profile on the Dimensions screen

  1. Click Create New Profile.
  2. Enter the L (length), W (width), and H (height), and then select the unit of measurement from the drop-down menu.
  3. Enter the profile Description (up to 10 characters).
  4. Click Save.

Save a Dimensions Profile while Creating a Shipment

  1. Select Your Packaging as the package type in the Package and Shipment Details section.
  2. Select Enter Dimensions Manually from the Dimensions drop-down menu.
  3. Enter the L (length), W (width), and H (height).
  4. Click Save Dimensions Profile.
  5. Enter the Profile Name up to 10 characters. The profile will be saved after the shipment is processed.

This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager™ at No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.