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Frequently Asked Questions

What are Shipment Profiles?
How do I use a Shipment Profile to create a shipment?
How do I save a current shipment as a Shipment Profile?
How do I save a previous shipment as a Shipment Profile?
How do I copy recipient information from my Address Book to a Shipment Profile?
What are Document Profiles?

Shipment Profiles

Shipment Profiles (previously known as Fast Ship Profiles) are saved profiles that can be used when you ship the same package repeatedly to the same recipient. To access your profiles, select Shipment Profiles from the My Lists tab at the top of the FedEx Ship Manager® at fedex.ca screen.

You can save FedEx Express® and FedEx Ground® shipments as Shipment Profiles.
You cannot save or use Shipment Profiles for FedEx Express Freight® Services or return shipments (return shipping services are available from U.S. origins to U.S. destinations only).
Do not use Shipment Profiles when you need to use a special FedEx® service like Saturday Pickup or Saturday Delivery.
You can save up to 300 shipment profiles.

Create a Shipment Profile

In the Complete your Shipment section of the Create a Shipment page, use one of the following options to save your information to use for future shipments:

Select Create a Shipment Profile to store the shipment information as a Shipment Profile to use for future shipments. Enter a unique profile nickname.
Select Save changes to My Shipment Profiles if you used a Shipment Profile and made updates you want to save.
Select Save as a new profile in My Shipment Profiles if you used a Shipment Profile and want to save the information to a new profile. Enter a unique profile nickname for the new profile.

Use a Shipment Profile to create a shipment

Select Shipment Profiles from the My Lists tab.
Select the profile, and then click Ship. The profile information populates the Create a Shipment screen, and then your label is automatically generated.
You may enter additional information needed for your shipment or make changes to the profile information before processing your shipment.

Save a shipment as a Shipment Profile

Select Create a Shipment from the Prepare Shipment tab.
Complete the required shipment information.
Before processing your shipment, select Create a Shipment Profile in the Complete your Shipment section and enter a unique profile name.

Save a previous shipment as a Shipment Profile

Click the Ship History tab.
Select the shipment and click Copy to my shipment profiles.

Copy recipient information from your Address Book to a Shipment Profile

Select Address Book from the My Lists tab.
Click Create address, or select an existing contact and click Edit.
Select Add to Shipment Profile in the Complete Your Entry section.

Search the Shipment Profiles

Enter the search criteria in the Search text box and select the column within which to search from the drop-down menu. Profiles that match your selection criteria display in the table.

Sort the Shipment Profiles

Select a column header to sort the table in ascending or descending order according to that column.

Delete Shipment Profiles

Select one or more profile(s) and click Delete. Click Yes to confirm the deletion.

Edit and ship a Shipment Profile

Select the profile and Click Edit and Ship to edit the information and process your shipment.

Review Shipment Profiles

Select one or more profile(s) and click Review shipment to view the information on the Review your Shipment Profile screen.

Process a Shipment Profile

Select a profile from the drop-down and click Ship to process the shipment and print your shipping label.

More info

Document Profiles

Document Profiles are saved customs documents that can be used when you ship the same package repeatedly to the same recipient internationally. To access your Document Profiles, select Go To Document Preparation Centre from the Customs Tools menu at the top of the FedEx Ship Manager at fedex.ca screen, and then click the My Document Profiles tab.

The Document Profiles option must be enabled in the International Preferences section on the Preferences screen.

This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager™ at fedex.ca. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.