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FedEx Ship Manager® Help
FedEx Ship Manager™ at fedex.ca - Create a Shipment

Help Options


Online Technical Support

  • Chat online with a FedEx Technical Support Agent, submit a question or find answers to common questions by clicking here.

Help menu

Click the Help menu at the top of each page to access the following tools:
  • Help with this page – Includes FAQs, specific instructions, and additional information for the sections and processes you see on the screen.
  • Interactive Help Guide – Offers the ability to practice using our applications, assistance during actual transactions, a printable User Guide, and “What’s New” information.

Contact FedEx

Refer to the fedex.ca Contact Us page for ways to contact FedEx via email, mail, or phone.


Create a Domestic Shipment (U.S. and Canada only)


Complete the required information on the Create a Shipment screen and click Ship to print your shipping label.
For detailed help with sections on this screen, either continue reading or select one of the following specific topics. You may also click the Help link at the top of each section:

Create an International Shipment


Complete the required information on the Create a Shipment screen and click either Ship or Continue.
  • Document shipments: When shipping documents with no resale value, click Ship to print your shipping label.
  • Product/commodity shipments: When shipping products/commodities (documents or non-documents with resale value), click Continue to enter required commodity information and information for customs documentation. Then click Ship to print your shipping label and customs documentation.
For detailed help with sections on this screen, continue reading or select from the following topics. You may also click the Help link at the top of each section.
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From


Sender information

Use one of the following options to change the sender:
  • Select a different sender from your Address Book using the Saved senders, Contact ID, Company, or Contact name drop-down menus.
    Note: Refer to Import Addresses for instructions on importing addresses from other applications into your Address Book.
  • Click Select Address from Microsoft Outlook®. This feature must be enabled in the From section on the Preferences screen.
  • Enter all required information for a new sender.

Save sender information

  • Save as my default address: Designates the sender as the default for future shipments.
  • Save new sender in address book: Saves a new sender to use for future shipments.
  • Save changes in address book: Saves updates to the sender information in the Address Book.
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To


Recipient information

Use one of the following options to enter or select your recipient information.
  • Select a saved recipient from your Address Book using the Contact ID, Company, or Contact name drop-down menus.
  • Click Select Address from Microsoft Outlook®. This feature must be enabled in the To section on the Preferences screen.
  • Enter all required information for a new recipient.
Note: FedEx Express and FedEx Ground cannot deliver to P.O. boxes within the U.S. or Canada. Generally speaking, however, in most cases, International FedEx Express ® shipments addressed to a post office box are acceptable to most countries served by FedEx. Please refer to the FedEx Service Guide at fedex.ca for complete details about exceptions.

Perform detailed address check

Select this option if you want FedEx to check your recipient address.

Note: Refer to Customize Address Checker to set defaults for the Address Checker. Please refer to Address Checker for general information about the FedEx Address Checker.

This is a residence

  • Select this option to indicate that you are shipping to a residence within the U.S. or Canada instead of a business address. A residential address is a home or private residence, even if a business is operated from the home.
  • There is a charge for delivery to a residence under some circumstances. Please refer to the FedEx Service Guide at fedex.ca for more information on residential delivery surcharges.
  • Residential deliveries for most shipments no longer require a signature for FedEx Express deliveries.

Save recipient information

  • Save new recipient in address book: Saves the recipient for future use.
  • Save changes in address book: Saves updates to the recipient information in the Address Book.

Postal code requirements and countries affected

Recipient postal codes are required when shipping to certain countries. Using postal codes helps minimize delays and routes packages to their destinations more efficiently. The following is a list of the countries that require a postal code. The correct format for each postal code is included in the table below. Additional optional formats might also be acceptable. This will vary depending on the destination country.
Country Optional Postal
Prefix
# Postal Code
Digits
Postal Code Pattern
A = Alpha
N = Numeric
Australia None 4 NNNN
Austria A- 4 NNNN
Belgium B- 4 NNNN
Brazil None 8 NNNNNNNN
Canada None 6 ANA NAN
China CN- 6 NNNNNN
Denmark DK- 4 NNNN
Finland FI- 5 NNNNN
France F- 5 NNNNN
Germany D- 5 NNNNN
Greece GR- 5 NNNNN
India IN- 6 NNNNNN
Indonesia None 5 NNNNN
Italy I- 5 NNNNN
Japan None 7 NNNNNNN
Luxembourg LU- 4 NNNN
Malaysia None 5 NNNNN
Mexico CP- 5 NNNNN
Netherlands NL- 6 NNNNAA
Norway N- or NO- 4 NNNN
Philippines None 4 NNNN
Portugal PT- 4 NNNN
Puerto Rico None 5 NNNNN
Russia None 6 NNNNNN
Singapore None 6 NNNNNN
South Africa None 4 NNNN
South Korea None 6 NNNNNN
NNN-NNN
Spain None 5 NNNNN
Sweden SE- 5 NNNNN
Switzerland CH- 4 NNNN
Thailand None 5 NNNNN
Turkey None 5 NNNNN
United Kingdom
(Great Britain)
None Various AANNAA
AANANAA
AANNNAA
ANNAA
ANANAA
ANNNAA
United States None 5 NNNNN


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Package and Shipment Details


Service type

Select the service type from the drop-down menu. Please refer to the FedEx Service Guide at fedex.ca for detailed information on FedEx services and delivery commitments. Please note that you must be set up and authorized to ship via FedEx Ground. Please call 1.800.GoFedEx (1.800.463.3339) to request that your account be set up for FedEx Ground shipping.

Package type

Select the package type from the drop-down menu. Please refer to the FedEx Service Guide at fedex.ca for detailed information on FedEx packaging. Please refer to Order Supplies Online if you need to order FedEx pouches and packaging.

No. of packages

  • If you are shipping more than one package and they all have the same weight and dimensions, click Yes for Are packages identical?
  • If you are shipping more than one package and not all packages are identical, select No and enter individual package information in the Multiple-Piece Shipment Details (MPS) section. This section is limited to 10 rows. Your total shipment is limited to 25 packages.

Weight or Weight per package

  • Enter the weight of your shipment. If your shipment contains more than one package and all packages are identical, enter the weight per package.
  • FedEx reserves the option to re-weigh and measure your package(s). Your rate may change based on actual weight or dimensions.
  • If you are using a scale to populate this field automatically, you must select Use Scale in the Printer and Scale Options section on the Preferences screen.

Dimensions

  • Select a saved dimensions profile from the drop-down menu or select Enter dimensions manually.
  • The minimum package dimensions are 1 in/cm for any dimension: length (L), width (W) or height (H).

    To save your dimensions for use in future shipments, select Save dimensions profile and enter the Profile name (up to 10 characters). You can save up to 20 profiles. To view, modify, or delete dimensions profiles, select Dimensions from the My Lists tab. Refer to Dimensions for more information.

Declared/Carriage value or Declared/Carriage value per package

Enter the declared value for shipments within the U.S. and Canada or the carriage value for international shipments. If your shipment contains more than one package and all packages are identical, enter value per package.
  • Declared value: The declared value of any package represents our maximum liability in connection with a shipment of that package, including, but not limited to, any loss, damage, delay, mis-delivery, non-delivery, misinformation, any failure to provide information, or mis-delivery of information relating to the shipment. It is the shipper’s responsibility to prove actual damages. Exposure to and risk of any loss in excess of the declared value is assumed by the shipper. You may transfer this risk to an insurance carrier of your choice through the purchase of an insurance policy. Contact an insurance agent or broker if you desire insurance coverage.
  • Carriage value: The carriage value is the selling price or replacement cost of an international shipment's contents. The declared value for carriage represents FedEx’s maximum liability in connection with that shipment. Exposure to and risk of loss in excess of the declared value is assumed by the shipper. This value should be the same on the FedEx Ship Manager at fedex.ca shipping document and the commercial invoice, if required. The carriage value must not exceed the customs value. Consult the applicable tariff, the Terms chapter in the FedEx Service Guide at fedex.ca or applicable Standard Conditions for details and restrictions.

Ship date

You can process a shipment and print labels up to 10 days in advance for FedEx Express shipments. The future date prints on the label.

Saturday delivery

Select this option to have FedEx deliver your shipment on a Saturday.
  • For U.S. and Canada domestic FedEx Express shipping, Saturday delivery service is offered to select locations. Contact your local FedEx office for information about the select locations that deliver on Saturdays. For some services, you may be charged a special handling fee.

Commercial Invoice options

The Commercial Invoice is the most common document required for clearing your shipments through customs. It is typically required for shipments of non-document commodities, but this varies by country, size, weight, quantity and value.

FedEx International Ground

If you select International Ground as the service type, you must select one of the following options:
  • I want to use my own Commercial Invoice/Pro Forma Invoice: A Commercial Invoice is not created online by FedEx Ship Manager at fedex.ca.
  • I want to create a Commercial Invoice for FedEx Ground: A Commercial Invoice is created online by FedEx Ship Manager at fedex.ca at the time of shipping.

Package contents – Documents

  1. Package contents: Select Documents if your international shipment contains letters, statements, applications, and other types of correspondence that are not for resale.
  2. Document description: Select a description from the drop-down menu that best describes your document, or select Your document description and enter your description in the text box. If desired, save a default document description on the Preferences screen.
  3. If you select No Commercial Value, continue with the Billing Details section. If you select any other description, continue below.
  4. Shipment purpose: Select the shipment purpose from the drop-down menu. This information prints on the commercial invoice. If no purpose is selected, the field defaults to Commercial and your shipment is cleared through customs under the appropriate country provisions relating to commercial shipments.
    • Commercial: Any shipment being sold or sent free of charge, from one business entity to another, for the purpose of being re-sold or otherwise consumed in the course of carrying out its business.
    • Gift: Any shipment containing articles to be given as an unsolicited gift, from one private individual to another private individual, and which are not being shipped by a business nor consigned to a business.
    • Sample: Any shipment containing articles which are sent free of charge that have been marked or mutilated or otherwise made unsuitable for sale or use except as commercial samples, sent with the view of soliciting an order or as a mock-up to furthering an existing order from the foreign entity.
    • Return and Repair: Articles being shipped for repair or articles previously exported for repairs which are being returned following the repair.
    • Personal Effects: Any shipment containing used personal articles such as unaccompanied baggage and household goods being shipped for relocation.
    • Personal Use: Any shipments containing new goods for personal consumption purchased abroad and being shipped back to a private individual.
  5. Total customs value: Enter the total value assigned to all documents in the shipment. Some countries have a limit on acceptable values for documents. The customs value is the transactional or sale price for the contents of the shipment if it is being sold. If the shipment is not being sold, the customs value should be the fair market value. The fair market value is the price that a seller would get from a buyer for the contents of the shipment if it were to be sold on the open market. Nominal values are not acceptable for customs and can lead to customs fines and or seizure of the shipment.
  6. Export documents: If desired, select Complete Commercial Invoice online.
  7. Terms of sale: Verify the Terms of sale, which is the point at which sellers have fulfilled their obligations so that the goods are said to have been delivered to the buyer. The drop-down menu defaults to Free Carrier (FCA/FOB).
  8. Additional invoice information: Click this link to enter additional information, such as freight and insurance charges, you wish to print on a commercial invoice created online. The additional charges entered in these optional fields are added by the sender and are not related to FedEx charges.

Package contents – Products/Commodities

  1. Package contents: Select Products/Commodities if your international shipment contains products or commodities (non-documents) or documents for resale.
  2. Shipment purpose: Select the shipment purpose from the drop-down menu. This information prints on the commercial invoice. If no purpose is selected, the field defaults to Commercial and your shipment is cleared through customs under the appropriate country provisions relating to commercial shipments.
    • Commercial: Any shipment being sold or sent free of charge, from one business entity to another, for the purpose of being re-sold or otherwise consumed in the course of carrying out its business.
    • Gift: Any shipment containing articles to be given as an unsolicited gift, from one private individual to another private individual, and which are not being shipped by a business nor consigned to a business.
    • Sample: Any shipment containing articles which are sent free of charge that have been marked or mutilated or otherwise made unsuitable for sale or use except as commercial samples, sent with the view of soliciting an order or as a mock-up to furthering an existing order from the foreign entity.
    • Return and Repair: Articles being shipped for repair or articles previously exported for repairs which are being returned following the repair.
    • Personal Effects: Any shipment containing used personal articles such as unaccompanied baggage and household goods being shipped for relocation.
    • Personal Use: Any shipments containing new goods for personal consumption purchased abroad and being shipped back to a private individual.
  3. Total customs value: Enter the total value assigned to all products or commodities in the shipment. Some countries have a limit on acceptable values for products or commodities. The customs value is the transactional or sale price for the contents of the shipment if it is being sold. If the shipment is not being sold, the customs value should be the fair market value. The fair market value is the price that a seller would get from a buyer for the contents of the shipment if it were to be sold on the open market. Nominal values are not acceptable for customs and can lead to customs fines and or seizure of the shipment.
  4. Continue entering billing details and optional information for your shipment. Then click Continue to enter required commodity information and information for customs documentation.
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FedEx Express Freight Package and Shipment Details


FedEx considers FedEx Express ® Freight Service a single handling unit or package, typically attached to a skid weighing between 151 pounds (69 kilograms) and 2,200 pounds (997 kilograms). A skid is a forkliftable base used to support/elevate an object. Typical types of skids are made of hardwood or plastic, at least 4 inches (10 cm) high, and can vary in length and width.
  • Maximum skid dimensions are 119 inches (302 cm) long and 70 inches (178 cm) high, with a maximum length and girth of 300 inches (762 cm).
  • All Express freight must be forkliftable, stackable, banded, and shrink-wrapped.
  • Special handling arrangements must be made for single skids that exceed the maximum dimensions or that weigh over 2,200 pounds (997 kg). Please call FedEx to schedule the shipment. In the U.S., call FedEx Express Freight Customer Service at 1.800.332.0807. In Canada, call 1.800.GoFedEx 1.800.463.3339. For all other locations, call your local FedEx Customer Service number.
  • Space must be booked for all FedEx 1Day℠ Freight (U.S. and Canada only), International Priority® Freight, and International Economy® Freight (U.S. only). FedEx Ship Manager at fedex.ca can prepare your shipment and generate a booking confirmation number for it, or you can call FedEx to book a shipment. In the U.S., call FedEx Express Freight Customer Service at 1.800.332.0807. In Canada, call 1.800.GoFedEx 1.800.463.3339. For all other locations, see the Contact Information screen for your local FedEx Customer Service telephone number.
  • Single or combined shipments of 20,000 pounds (9,091 kilograms) or more from one origin, moving on FedEx 2Day® Freight® (U.S. only) and FedEx 3Day℠ Freight (U.S. only), require a booking confirmation. Please contact Express Freight Customer Service at 1.800.332.0807.

Service type

Select the freight service type from the drop-down menu. Please refer to the FedEx Service Guide at fedex.ca for detailed information on FedEx services and delivery commitments.

Package type

Select the package type from the drop-down menu. For shipments within the U.S. and Canada, this field defaults to Your packaging.

No. of skids

  • If you enter more than one skid enter individual package information in the Multiple-Piece Shipment Details section. This section is limited to 10 rows. Your total shipment is limited to 25 packages.

Weight or Weight per skid

  • Enter the weight of your shipment. If your shipment contains more than one skid enter the weight per skid.
  • FedEx reserves the option to re-weigh and measure your skid(s). Your rate may change based on actual weight or dimensions.
  • If you are using a scale to populate this field automatically, you must select Use Scale in the Printer and Scale Options section on the Preferences screen.

Dimensions

  • Select a saved dimensions profile from the drop-down menu or select Enter dimensions manually.
  • Maximum skid dimensions are 119 inches (302 cm) long and 70 inches (178 cm) high, with a maximum length and girth of 300 inches (762 cm).

    To save your dimensions for use in future shipments, select Save dimensions profile and enter the Profile name (up to 10 characters). You can save up to 20 profiles. To view, modify, or delete dimensions profiles, select Dimensions from the My Lists tab. Refer to Dimensions for more information.

Total Declared/Carriage value or Declared/Carriage value per skid

Enter the declared value for shipments within the U.S. and Canada or the carriage value for international shipments. If your shipment contains more than one skid, enter the declared/carriage value per skid.
  • Declared value: The declared value of any package represents our maximum liability in connection with a shipment of that package, including, but not limited to, any loss, damage, delay, misdelivery, nondelivery, misinformation, any failure to provide information, or misdelivery of information relating to the shipment. It is the shipper’s responsibility to prove actual damages. Exposure to and risk of any loss in excess of the declared value is assumed by the shipper. You may transfer this risk to an insurance carrier of your choice through the purchase of an insurance policy. Contact an insurance agent or broker if you desire insurance coverage.
  • Carriage value: The carriage value is the selling price or replacement cost of an international shipment's contents. The declared value for carriage represents FedEx’s maximum liability in connection with that shipment. Exposure to and risk of loss in excess of the declared value is assumed by the shipper. This value should be the same on the FedEx Ship Manager at fedex.ca shipping document and the commercial invoice, if required. The carriage value must not exceed the customs value. Consult the applicable tariff, the Terms chapter in the FedEx Service Guide at fedex.ca or applicable Standard Conditions for details and restrictions.

Booking confirmation number

Enter the booking confirmation number, which is the number assigned to your shipment through an advanced "reservation" or confirmation made in the FedEx booking system. It is required for the following shipments:
  • FedEx 2Day Freight® (U.S. only) and FedEx 3DaySM Freight (U.S. only) shipments if the total from one origin location exceeds 20,000 lbs. (9,091 kg)
  • FedEx 1Day Freight (F1)
  • FedEx International Priority Freight (IPF or IPF-BSO)
  • FedEx International Economy Freight (IEF or IEF-BSO)
In the U.S., call FedEx Express Freight Customer Service at 1.800.332.0807. In Canada, call 1.800.GoFedEx 1.800.463.3339. For all other locations, contact your local FedEx Customer Service.

Ship date

You can process a freight shipment and print labels up to 5 days in advance. Available future ship dates are determined by the freight service type you selected.
  1. Shipment purpose: Select the shipment purpose from the drop-down menu. This information prints on the commercial invoice. If no purpose is selected, the field defaults to Commercial and your shipment is cleared through customs under the appropriate country provisions relating to commercial shipments.
    • Commercial: Any shipment being sold or sent free of charge, from one business entity to another, for the purpose of being re-sold or otherwise consumed in the course of carrying out its business.
    • Gift: Any shipment containing articles to be given as an unsolicited gift, from one private individual to another private individual, which are not being shipped by a business nor consigned to a business.
    • Sample: Any shipment containing articles which are sent free of charge that have been marked or mutilated or otherwise unsuitable for sale or use except as commercial samples, being shipped with the view of soliciting an order or as a mock-up to furthering an existing order from the foreign entity.
    • Return and Repair: Articles being shipped for repair or articles previously exported for repairs which are being returned following the repair.
    • Personal Effects: Any shipment containing used personal articles such as unaccompanied baggage and household goods being shipped for relocation.
    • Personal Use: Any shipments containing new goods for personal consumption purchased abroad and being shipped back to a private individual.
  2. Continue entering billing details and optional information for your shipment. Then click Continue to enter required commodity information and information for customs documentation.
  3. Total customs value: Enter the total value assigned to all products or commodities in the shipment. Some countries have a limit on acceptable values for products or commodities. The customs value is the transactional or sale price for the contents of the shipment if it is being sold. If the shipment is not being sold, the customs value should be the fair market value. The fair market value is the price that a seller would get from a buyer for the contents of the shipment if it were to be sold on the open market. Nominal values are not acceptable for customs and can lead to customs fines and or seizure of the shipment.

Package contents – Products/Commodities:

  1. Package contents: Select Products/commodities if your international shipment contains products or commodities (non-documents) or documents for resale.
  2. Shipment purpose: Select the shipment purpose from the drop-down menu. This information prints on the commercial invoice. If no purpose is selected, the field defaults to Commercial and your shipment is cleared through customs under the appropriate country provisions relating to commercial shipments.
    • Commercial: Any shipment being sold or sent free of charge, from one business entity to another, for the purpose of being re-sold or otherwise consumed in the course of carrying out its business.
    • Gift: Any shipment containing articles to be given as an unsolicited gift, from one private individual to another private individual, which are not being shipped by a business nor consigned to a business.
    • Sample: Any shipment containing articles which are sent free of charge that have been marked or mutilated or otherwise unsuitable for sale or use except as commercial samples, being shipped with the view of soliciting an order or as a mock-up to furthering an existing order from the foreign entity.
    • Return and Repair: Articles being shipped for repair or articles previously exported for repairs which are being returned following the repair.
    • Personal Effects: Any shipment containing used personal articles such as unaccompanied baggage and household goods being shipped for relocation.
    • Personal Use: Any shipments containing new goods for personal consumption purchased abroad and being shipped back to a private individual.
  3. Continue entering billing details and optional information for your shipment. Then click Continue to enter required commodity information and information for customs documentation.
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Billing Details


Bill transportation to

Select the account to bill for the shipment from the drop-down menu.
  • If you select Recipient or Third Party, enter the 9-digit FedEx account number to bill in the Account no. field. When entering the FedEx account number, remove any dashes and only enter the 9 digits to prevent errors from occurring.

Bill duties/taxes/fees

Select the account to bill for an international shipment’s duties, taxes, and fees from the drop-down menu.
  • If you select Recipient or Third Party, enter the 9-digit FedEx account number to bill in the Account no. field. When entering the FedEx account number, remove any dashes and only enter the 9 digits to prevent errors from occurring.
  • If you select Sender, the Account no. field is automatically populated.

Reference fields

Enter or select reference information in the Your reference field, such as a customer number used by your company. Click More reference fields to enter or select a P.O. number, invoice number, and department number.
More information about references:
  • References can be used for tracking and reporting purposes.
  • All references except Invoice no. print on your FedEx Express, FedEx Ground, and FedEx Express Freight invoices.
  • References print on all shipping labels except plain paper FedEx Express international labels, which include only one reference field.
More info
 
The following reference fields print on the billing invoice for Express and Ground:
  • Express - Your reference, P.O. no. and Invoice no.
  • Ground - Your reference, P.O. no and Department no.

Special Services


Special Services

Select the special service(s) for your shipment and enter any additional required information. The available FedEx special services that display depend on your shipment’s origin, destination, and package and shipment details.
  • Broker Select: (International Only) Select this option to identify the broker to use for this shipment. Enter the required broker information and click OK. A broker, or exporter, is the party who has the power and responsibility for sending the commodities out of the country.
  • COD (Collect on Delivery): (Ground Shipping Only) Select this option to authorize FedEx to accept the payment type specified from the recipient at the time of delivery. Enter the required collection information and click OK. The collected amount is then forwarded to the shipper. You are charged a special handling fee.
  • Dangerous goods: (Dangerous Goods shipping is currently available via FedEx Ship Manager for U.S. domestic and U.S. export FedEx Express shipments only.) Dangerous goods are articles or substances which are capable of posing a risk to health, safety, property, or the environment and which are classified according to the International Air Transport Association (IATA) regulations or 49 Code of Federal Regulations (49 CFR). Select the Dangerous goods type from the drop-down menu.
    • Accessible Dangerous Goods (U.S. Only): Items such as explosives, flammable gas, flammable liquid, and corrosive material that must be accessible during transit. These may only be shipped using certain FedEx Express services.
      Class 1.3C – Explosives Class 2.2 – Non Flammable Gases with a Cargo Aircraft Only label
      Class 1.3G – Explosives Class 2.2 – Cryogenic Liquids
      Class 1.4B – Explosives Class 3 – Flammable Liquids
      Class 1.4C – Explosives Class 4.1 – Flammable Solids
      Class 1.4D – Explosives Class 4.2 – Spontaneous Combustible
      Class 1.4E – Explosives Class 4.3 – Dangerous when wet
      Class 1.4G – Explosives Class 5.1 – Oxidizing Substances
      Class 1.4S – Explosives Class 5.2 – Organic Peroxides
      Class 2.1 – Flammable Gases Class 8 – Corrosives
    • Inaccessible Dangerous Goods (U.S. Only): Items such as toxic and infectious substances, radioactive materials, and ORM-D that do not need to be accessible during transit. These may be shipped via most U.S. and international FedEx Express services.
      Class 2.2 – Non Flammable Gases without a Cargo Aircraft Only label
      Class 2.2 – Cryogenic Liquids
      Class 6.1 – Toxic (Poisonous) Substances
      Class 6.2 – Infectious Substances
      Class 7 – Radioactive Material, White I
      Class 7 – Radioactive Material, Yellow II and III
      Class 9 – Miscellaneous and ORM-D
      Class 9 – Magnetized Material
      Class 9 – Polymeric Beads
  • Dry ice: (Dry ice shipping is currently available via FedEx Ship Manager at fedex.ca for U.S. domestic and U.S. export FedEx Express and FedEx Ground shipments only.) Dry ice or carbon dioxide solid (UN 1845) is frozen carbon dioxide. For FedEx Express shipments, enter the weight of the dry ice in pounds (lbs.) or kilograms (kg). The maximum allowable dry ice weight per FedEx Express shipment is 200 kg (440 lbs.). For FedEx Ground shipments, the identification of all dry ice shipments is required to ensure compliance with federal regulations.
  • FedEx Appointment Home Delivery: (U.S. FedEx Ground Shipping Only) Delivery on a specific date and time you select. We attempt to contact the recipient in advance.
  • FedEx Date Certain Delivery: (U.S. FedEx Ground Shipping Only) Delivery on a specific date you select, Tuesday through Saturday, provided the date is not before the standard delivery time and is within two weeks after it.
  • FedEx Evening Delivery: (U.S. FedEx Ground Shipping Only) Delivery between 5:00 and 8:00 p.m. on the scheduled date of delivery.
  • FedEx International Controlled Export: (U.S. Export Shipping Only) Items covered by a U.S. State Department license or Drug Enforcement Agency (DEA) export permit, or other shipments requiring additional document processing or government clearance prior to export. These shipments include those covered by carnet, drawback, Fish and Wildlife permit, temporary import bond (TIB), transportation and exportation entry (T&E), immediate export entry (IE), or if covered by UCP 500 Article 27 letter of credit.
  • Hazardous Materials: (Hazardous Materials shipping is currently available via FedEx Ship Manager at fedex.ca for U.S. domestic FedEx Ground shipments only) Select this option for FedEx Ground shipments containing hazardous materials, as defined by the Department of Transportation (DOT). FedEx Ground accepts hazardous materials only when packaged and marked according to DOT regulations. All DOT hazardous materials regulations (including those governing marking, labeling, packaging and shipping paperwork) must be adhered to for hazardous materials shipping. If you have any questions regarding your shipment, please refer to your FedEx Ground Hazardous Materials Shipping Guide or call 1.800.Go.FedEx (1.800.463.3339) and press "81" to reach the Dangerous Goods/Hazardous Materials Hotline. You will be charged at a rate of $22.50 per package to ship hazardous materials.
  • Hold at FedEx location: (FedEx Express and FedEx Express Freight Shipping Only) Selecting this option indicates that the recipient will pick up the shipment at a FedEx location. Select the option or click Edit and enter or select the address of the FedEx location where you want to hold your shipment. Then click OK.
  • Inside delivery pickup: (U.S. Only) Select this option to have FedEx deliver your shipment to a position beyond the adjacent loading area. The adjacent loading area is defined as a delivery site directly accessible from the curb and no more than 50 feet inside the outermost door. You will be charged at a rate of $.0412 per pound, with a minimum charge of $52.00 per shipment. FedEx does not provide piece count or piece verification when a breakdown of an express freight shipment occurs at the delivery site.
  • Inside pickup: (U.S. Only) Select this option to have FedEx pick up your shipment from a position beyond the adjacent loading area. The adjacent loading area is defined as a pickup site directly accessible from the curb and no more than 50 feet inside the outermost door. You will be charged at a rate of $.0412 per pound, with a minimum charge of $52.00 per shipment.
  • ITAR: The International Traffic in Arms Regulations (ITAR) is a set of U.S. government regulations that control the import and export of defense-related articles. This regulation requires U.S. entities wherever located, to have an exemption or License # to ship ITAR commodities.
  • Link outbound and return tracking: (U.S. Only) Select this option to link an outbound shipment and a return shipment for tracking purposes.
  • Non-standard packaging: Select this option to indicate that your FedEx Ground shipment is packaged in a non-traditional or irregularly-shaped container (e.g. a pail). A surcharge may apply. Contact FedEx Ground Customer Service at 1.800.GoFedEx 1.800.463.3339 for guidelines or to find out if your packaging is classified as non-standard.
  • Process a return shipment: (U.S. origin to U.S. destination shipments only) Select this option to process a return label along with your outbound shipping label. After entering outbound shipping information, the Create a Return screen displays. The information on the Create a Return screen mirrors the applicable information entered for the outbound. The sender information and recipient information display as the reverse of what was entered on the previous screen.

FedEx® Delivery Signature Options

To request a signature when the package is delivered, select one of the following signature types. Refer to the FedEx Service Guide at fedex.ca for more information about signature options and fees.
  • None specified: Standard FedEx delivery procedures will be followed if a signature option is not selected.  These procedures may include releasing a shipment without obtaining a signature. See the FedEx Service Guide for more details.
  • No signature required: FedEx may release the package without anyone present. This option may not be available for all shipments or to all destinations. See the FedEx Service Guide for more details.
  • Indirect signature required: FedEx obtains a signature in one of three ways:
    • From someone at the delivery address
    • From a neighbour, building manager or other person at a neighbouring address
    • The recipient can authorize release of the package without anyone present.
    This option may not be available for all shipments or to all destinations. Special handling fees may apply. See the FedEx Service Guide for more details.
  • Direct signature required: Someone at the recipient’s address may sign for delivery. If no one is at the address, FedEx will reattempt delivery. This option may not be available for all shipments. Special handling fees may apply. See the FedEx Service Guide for more details.
  • Adult signature required: For shipments to the Canada, FedEx will obtain a signature from someone at least 19 years old (government-issued photo identification required) at the delivery address. For shipments to other destinations, FedEx will obtain a signature from someone at the delivery address who is at least the age of majority in the destination country. Government-issued photo identification or other identification customarily accepted by local authorities is required. In all cases, if there is no eligible recipient at the delivery address, FedEx will reattempt delivery. Special handling fees may apply. See the FedEx Service Guide for more details.

FedEx InSight® Options

To select these options, you must be enrolled in FedEx InSight® and you must enable FedEx InSight in the Special Services section on the Preferences screen.
  • Block shipment data: Select this option to prohibit the recipient or third party from viewing the shipment information.
  • Shipment contents: Select this option to enter the specific contents of your shipment.
More info

Pickup/Drop-off


Schedule a pickup

  1. Select this option if you do not have a regularly scheduled pickup at your location.
  2. Review the pickup address to verify that it is correct or click Change pickup address to enter a different pickup location. Upon request, FedEx provides pickup service to an address other than shipping location associated with your FedEx account number. Note that for alternate address pickups for FedEx Ground shipments, a surcharge applies. If you are a Shipping Administration user, please contact your administrator to confirm your account address.
  3. If needed, make any changes to the Pickup Address and Package Details information. You may enter up to 25 characters in the Location of packages or special instructions field.
  4. Enter or select the date of your pickup. Please note that only those days that qualify for pickup of your shipment can be selected on the Pickup date calendar. If the date you need is not available, contact FedEx at 1.800.GoFedEx 1.800.463.3339 to schedule your pickup.
  5. If you would like to receive notifications regarding the pickup request, provide up to 4 email addresses in the Email Notifications section and select Pickup as the notification type. (Please note: The pickup notification type is not available for the Text Message (SMS) message format.)
  6. Click schedule a pickup.

Drop-off a package at a FedEx location

Select this option to if you plan to drop-off the package. The nearest FedEx locations and the latest drop-off location for FedEx Express and FedEx Ground shipments are displayed.

Use an already scheduled pickup at my location

Select this option if you are a FedEx account holder who has scheduled a previous on-call pickup request on fedex.ca, or if you are a FedEx Account holder who has a regularly scheduled pickup.
Please note: FedEx Express, FedEx Ground, and FedEx Express Freight pickups must be scheduled separately.
To view or change the pickup information, click your confirmation number.
  1. If needed, make any changes to the Pickup Address and Package Details information. You may enter up to 25 characters in the Location of packages or special instructions field.
  2. Enter or select the date of your pickup. Please note that only days that qualify for pickup of your shipment can be selected on the Pickup date calendar. If the date you need is not available, call FedEx at 1.800.GoFedEx 1.800.463.3339 to schedule your pickup.
  3. To save your changes to this pickup, click Save changes. To cancel your on-call scheduled pickup, click Cancel pickup. A message displays that your pickup cancellation is complete.

Manage scheduled pickups

To view, edit, cancel, or print your scheduled pickups outside of FedEx Ship Manager, select Schedule a Pickup from the Ship tab at fedex.ca. Refer to Schedule a Pickup for help with this feature.
More info

Shipment Notifications


  1. Select the notification format type for the sender and the recipient. The available format types available are as follows:
    • Email (HTML) format supports various fonts, colors and active links.
    • Email (Plain Text) format supports all email applications but does not support bold, colored fonts or links.
    • Text Message (SMS) format supports shortened messages (160 characters or less) delivered to a mobile number (only available for the sender).
  2. Enter the required information for the sender and recipient. Select the language for the associated mobile number or email address from the drop-down menus as well as the mobile number country (Text Message (SMS) only). To send email notifications to 2 others, select Add additional recipients and follow the same steps.
    • Please be sure to check the mobile number verification box located above the Text Message (SMS) entry fields that appears when Text Message (SMS) is selected. If this box is not checked, the fields are not editable and Text Message (SMS) notifications will not be sent for the shipment.
    • Do not enter a country code in the mobile number field. Mobile number country indicates where the mobile number is registered and will dictate which country code is added to the mobile number before notifications are sent.
  3. Under Notification type, click each notification type you want to send.
    • Ship notifications indicate that the shipment information has been sent to FedEx.
    • Tendered notifications indicate when FedEx has picked up a shipment.
    • Pickup notifications indicate that a pickup has been successfully scheduled. (Please note: The pickup notification type is not available for the Text Message (SMS) message format.)
    • Exception notifications indicate any exceptions that may cause a delivery delay.
    • Estimated Delivery notifications indicate when FedEx anticipates the package will be delivered.
    • Delivery notifications indicate that the package has been delivered.
  4. To add a personal message to your email notifications, click Add a personal message and enter up to 120 characters. A personal message is not available for the Text Message (SMS) format or non-English characters.
More info

Rates and Transit Times


The Rates and Transit Times section displays the estimated shipping costs and transit times for your shipment. The rate quote you receive may be different from the billed charges for your shipment based on actual package weight, dimensions, and other shipment details. For information on how shipping charges are calculated, please refer to the FedEx Service Guide at fedex.ca.
To get rates and transit times outside of FedEx Ship Manager at fedex.ca, select Get Rates and Transit Times found underneath from the Ship tab at fedex.ca. Refer to Get Rates and Transit Times for help with this feature.
For FedEx Express, FedEx Express Freight and FedEx Ground, your quote is based on rates associated with your FedEx account number and includes any applicable discounts.

Select a service

Click the service and proceed with completing your shipment. The Service type field in the Package and Shipment Details section displays your new service selection.

View all services

Click this option to view all services available for your shipment.

View or print the rate details

Click View rate details.
More info

Complete your Shipment


Shipment Profiles

Use one of the following options to save your information to use for future shipments:
  • Select Create a Shipment Profile to store the shipment information as a Shipment Profile to use for future shipments. Enter a unique profile nickname.
  • Select Save changes to My Shipment Profiles if you used a Shipment Profile and made updates you want to save.
  • Select Save as a new profile in My Shipment Profiles if you used a Shipment Profile and want to save the information to a new profile. Enter a unique profile nickname.
Note: When you use a Shipment Profile, you may enter additional information needed for your shipment or make changes to the profile information before processing the shipment. Refer to Shipment Profiles for more information.

Save for later

Select Save for later to save your shipment as a pending shipment to process later today or on a future date.
  • A pending shipment must contain complete shipping information in order to process it later today or in the future.
  • Pending shipments expire 10 days after the date you created the shipment or the future date you selected when creating the shipment.
  • Pending shipments cannot be saved for FedEx Express Freight shipments, return shipments, or shipments that have been scheduled for pickup.
  • This option is not available if you have chosen to create or save the shipment as a Shipment Profile.
Note: Refer to Pending Shipments for more information on viewing and processing your pending shipments.

Process your shipment

Click Ship to process your shipment now and print your label.

Continue

  • Return Shipment (U.S. origin to U.S. destination shipments only): If you are preparing a return shipment along with an outbound shipment, click Continue to enter the return information on the Create Return Shipment screen.
  • International Commodity Shipment: If you are preparing an international product/commodity shipment, click Continue to enter required commodity information and information for customs documentation.
More info

Terms of Sale


The Terms of sale is the point at which the seller has fulfilled their obligations and the goods are said to have been delivered to the buyer.
  • Free Carrier (FCA): Free Carrier at a named port of export. The seller quotes the buyer a price that covers all costs up to and including delivery of goods aboard an overseas vessel (e.g. airplane).
  • Carriage Insurance Paid (CIP): Carriage Insurance Paid to a named overseas port of disembarkation (i.e. import). The seller quotes a price for the goods, including insurance, plus all transportation, and miscellaneous charges to the point of disembarkation from the vessel.
  • Carriage Paid To (CPT): Carriage Paid To is the named overseas port of disembarkation (i.e. import). The seller quotes a price for the goods that includes the cost of transportation to the named point of import. The cost of insurance is left to the buyer's account.
  • Ex Works (EXW): The price quoted applies only at the point of origin and the seller agrees to place the goods at the disposal of the buyer at a specific place on the date or within the period fixed. All other charges are for the account of the buyer.
  • Delivered at Place (DAP): The seller delivers the goods when they are placed at the disposal of the buyer on the arriving means of transport ready for unloading at the named place of destination. Parties are advised to specify as clearly as possible the point within the agreed place of destination, because risks transfer at this point from seller to buyer.
  • Delivered at Terminal (DAT): The seller delivers when the goods, once unloaded from the arriving means of transport, are placed at the disposal of the buyer at a named terminal, port, or place of destination. ‘Terminal’ includes quay (wharf), warehouse, container yard or road, rail or air terminal. Both parties should agree on the terminal and if possible a point within the terminal where the risks will transfer from the seller to the buyer.
  • Delivered Duty Paid (DDP): The seller fulfills his obligation to deliver when the goods have been made available at the named place in the country of importation. The seller has to bear the risks and cost, including duties, taxes, and other charges of delivering the goods.
  • Other: Shippers have the option to select ‘Other’ and enter an acceptable three character Terms of Sale code into a freeform text field. The three character ‘Other’ value will display on screen and print on the Commercial Invoice/ProForma Invoice. Special characters are not allowed.
More info

This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager™ at fedex.ca. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.

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